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<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:podcast="https://podcastindex.org/namespace/1.0" xmlns:media="http://search.yahoo.com/mrss/"><channel><title>Better Conversations</title><link>https://www.bettersupportsa.com.au</link><description>Better Conversations is an NDIS podcast hosted by Jackson Morton, director of Better Support SA in Adelaide. Each episode sits down with a provider, director or business owner from the sector and gets into what running a service in this space actually involves. The decisions made behind the scenes, the things most people misunderstand about the NDIS, and what it takes to grow a business that stays person-driven. Guests talk about where they started, the hard parts they have worked through, and the lessons that came out of it. We also work through the reforms and changes coming at the sector and how providers can get ahead of them. The aim is to give visibility to the people and the thinking behind good services, and to build a platform that brings together some of the best minds in the industry.</description><language>en</language><copyright>© 2026 Better Support SA</copyright><lastBuildDate>Sat, 19 Sep 2026 08:30:00 -0000</lastBuildDate><pubDate>Sat, 19 Sep 2026 08:30:00 -0000</pubDate><docs>https://rss2.flightcast.com/rjhl5i4ktcts21z5yiicif8l.xml</docs><generator>Flightcast RSS Feed Generator</generator><image><title>Better Conversations</title><url>https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M33HGA889FW2BC1XYSMSG8QZ/podcast_cover_art.jpg</url><link>https://www.bettersupportsa.com.au</link></image><atom:link rel="self" href="https://rss2.flightcast.com/rjhl5i4ktcts21z5yiicif8l.xml" type="application/rss+xml"></atom:link><content:encoded><![CDATA[<p class="text-node">Better Conversations is an NDIS podcast hosted by Jackson Morton, director of Better Support SA in Adelaide. Each episode sits down with a provider, director or business owner from the sector and gets into what running a service in this space actually involves. The decisions made behind the scenes, the things most people misunderstand about the NDIS, and what it takes to grow a business that stays person-driven. Guests talk about where they started, the hard parts they have worked through, and the lessons that came out of it. We also work through the reforms and changes coming at the sector and how providers can get ahead of them. The aim is to give visibility to the people and the thinking behind good services, and to build a platform that brings together some of the best minds in the industry.</p>]]></content:encoded><itunes:type>episodic</itunes:type><itunes:image href="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M33HGA889FW2BC1XYSMSG8QZ/podcast_cover_art.jpg"></itunes:image><itunes:author>Better Support SA</itunes:author><itunes:owner><itunes:name>Jackson</itunes:name><itunes:email>jacksonmorton@bettersupportsa.com.au</itunes:email></itunes:owner><itunes:summary>Better Conversations is an NDIS podcast hosted by Jackson Morton, director of Better Support SA in Adelaide. Each episode sits down with a provider, director or business owner from the sector and gets into what running a service in this space actually involves. The decisions made behind the scenes, the things most people misunderstand about the NDIS, and what it takes to grow a business that stays person-driven. Guests talk about where they started, the hard parts they have worked through, and the lessons that came out of it. We also work through the reforms and changes coming at the sector and how providers can get ahead of them. The aim is to give visibility to the people and the thinking behind good services, and to build a platform that brings together some of the best minds in the industry.</itunes:summary><itunes:subtitle>Conversations with NDIS providers and directors about running a high quality service that stays person-driven.</itunes:subtitle><itunes:explicit>false</itunes:explicit><itunes:keywords>NDIS, NDIS providers, disability services, support coordination, business owners, directors, founders, NDIS reform, sector changes, service delivery, leadership, small business, Adelaide, South Australia, interviews</itunes:keywords><itunes:category text="Business"></itunes:category><itunes:category text="Business"><itunes:category text="Entrepreneurship"></itunes:category></itunes:category><itunes:category text="Society &amp; Culture"></itunes:category><podcast:locked owner="jacksonmorton@bettersupportsa.com.au">no</podcast:locked><podcast:location name="Australia">Australia</podcast:location><podcast:follow url="https://www.youtube.com/@BetterConversationsPodcastAU/subscribe"></podcast:follow><podcast:updateFrequency rrule="FREQ=WEEKLY;INTERVAL=2">Bi-weekly</podcast:updateFrequency><podcast:publisher><podcast:remoteItem feedUrl="https://www.noblecontent.au/" medium="podcast"></podcast:remoteItem></podcast:publisher><item><title>EP.2 - Why You Need a Hard Heart and a Soft Heart in the NDIS - Stu Moerman</title><description>This is episode two of Better Conversations — where host Jackson sits down with people making a real difference in the NDIS space.
Stuart &#34;Stu&#34; Moerman has spent more than 20 years working with vulnerable young people, from residential care to running a youth homelessness shelter, and is now director of True Support Services. In this episode he talks about how a redundancy led him to start True Support almost by accident, why he builds his team on trust rather than micromanagement, and what he means when he tells staff they need a hard heart and a soft heart to last in this work. We also cover professional boundaries, the young people who fall through the cracks, and how he&#39;s approaching the NDIS reforms as a business owner. If you&#39;re a support worker, a mentor, or running your own NDIS service, this one&#39;s for you.</description><guid isPermaLink="false">flightcast:01M270V4P0YA7C3CZN02TASNC8</guid><pubDate>Sat, 19 Sep 2026 08:30:00 -0000</pubDate><enclosure url="https://episode.flightcast.com/01M270V4P0YA7C3CZN02TASNC8.mp3" length="0" type="audio/mpeg"></enclosure><author>Better Support SA</author><content:encoded><![CDATA[<p class="text-node">This is episode two of Better Conversations — where host Jackson sits down with people making a real difference in the NDIS space.<br><br>Stuart "Stu" Moerman has spent more than 20 years working with vulnerable young people, from residential care to running a youth homelessness shelter, and is now director of True Support Services. In this episode he talks about how a redundancy led him to start True Support almost by accident, why he builds his team on trust rather than micromanagement, and what he means when he tells staff they need a hard heart and a soft heart to last in this work. We also cover professional boundaries, the young people who fall through the cracks, and how he's approaching the NDIS reforms as a business owner. If you're a support worker, a mentor, or running your own NDIS service, this one's for you.</p>]]></content:encoded><itunes:title>EP.2 - Why You Need a Hard Heart and a Soft Heart in the NDIS - Stu Moerman</itunes:title><itunes:author>Better Support SA</itunes:author><itunes:image href="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M270Z7P7J22Z796HFA78RHSW/fit_-_bc_logo.jpg"></itunes:image><itunes:episodeType>full</itunes:episodeType><itunes:duration>3045</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episode>2</itunes:episode><itunes:season>1</itunes:season><itunes:summary>This is episode two of Better Conversations — where host Jackson sits down with people making a real difference in the NDIS space.
Stuart &#34;Stu&#34; Moerman has spent more than 20 years working with vulnerable young people, from residential care to running a youth homelessness shelter, and is now director of True Support Services. In this episode he talks about how a redundancy led him to start True Support almost by accident, why he builds his team on trust rather than micromanagement, and what he means when he tells staff they need a hard heart and a soft heart to last in this work. We also cover professional boundaries, the young people who fall through the cracks, and how he&#39;s approaching the NDIS reforms as a business owner. If you&#39;re a support worker, a mentor, or running your own NDIS service, this one&#39;s for you.</itunes:summary><podcast:image href="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M270WXS6V8VC19C6EPXTEMWY/screenshot_2026-09-08_at_1.36.40_pm.png" aspect-ratio="16/9"></podcast:image><media:thumbnail url="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M270WXS6V8VC19C6EPXTEMWY/screenshot_2026-09-08_at_1.36.40_pm.png"></media:thumbnail><podcast:transcript url="https://rss.flightcast.com/transcripts/01M270V4P0YA7C3CZN02TASNC8.vtt" type="text/vtt" language="en" rel="captions"></podcast:transcript></item><item><title>EP.1 -  Building an NDIS Support Coordination Business from Scratch - Bailey Williams</title><description>This is the first episode of Better Conversations — where host Jackson sits down with people making a real difference in the NDIS space.
At just 24, Bailey Williams runs his own NDIS support coordination business, Next Move. In this episode we get honest about the realities of the sector: plan cuts slashing funding by up to 70%, 50-hour work weeks, imposter syndrome, and why genuinely caring beats chasing the money. If you&#39;re thinking about starting your own NDIS business, already working in disability services, or navigating the recent funding changes, this one&#39;s for you.</description><guid isPermaLink="false">flightcast:01M1J7SRKZ9GQT62VGWJ6J9RC1</guid><pubDate>Sun, 06 Sep 2026 08:30:00 -0000</pubDate><enclosure url="https://episode.flightcast.com/01M1J7SRKZ9GQT62VGWJ6J9RC1.mp3" length="0" type="audio/mpeg"></enclosure><author>Jackson Morton</author><content:encoded><![CDATA[<p class="text-node">This is the first episode of&nbsp;Better Conversations&nbsp;— where host Jackson sits down with people making a real difference in the NDIS space.</p><p class="text-node"></p><p class="text-node">At just 24, Bailey Williams runs his own NDIS support coordination business, Next Move. In this episode we get honest about the realities of the sector: plan cuts slashing funding by up to 70%, 50-hour work weeks, imposter syndrome, and why genuinely caring beats chasing the money. If you're thinking about starting your own NDIS business, already working in disability services, or navigating the recent funding changes, this one's for you.</p>]]></content:encoded><itunes:title>EP.1 -  Building an NDIS Support Coordination Business from Scratch - Bailey Williams</itunes:title><itunes:author>Jackson Morton</itunes:author><itunes:image href="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M1J91ZQAQ29J21GDJW8JM67W/fit_-_bc_logo.jpg"></itunes:image><itunes:episodeType>full</itunes:episodeType><itunes:duration>3147</itunes:duration><itunes:explicit>false</itunes:explicit><itunes:episode>1</itunes:episode><itunes:season>1</itunes:season><itunes:summary>This is the first episode of Better Conversations — where host Jackson sits down with people making a real difference in the NDIS space.
At just 24, Bailey Williams runs his own NDIS support coordination business, Next Move. In this episode we get honest about the realities of the sector: plan cuts slashing funding by up to 70%, 50-hour work weeks, imposter syndrome, and why genuinely caring beats chasing the money. If you&#39;re thinking about starting your own NDIS business, already working in disability services, or navigating the recent funding changes, this one&#39;s for you.</itunes:summary><podcast:image href="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M1WKFEJNSJ55BF8AKQGV51P9/podcast_thumbnail_ep_1.jpg" aspect-ratio="16/9"></podcast:image><media:thumbnail url="https://files.flightcast.com/workspaces/tvbzb5fvrt02gbyhd1w9s4hl/01M1WKFEJNSJ55BF8AKQGV51P9/podcast_thumbnail_ep_1.jpg"></media:thumbnail><podcast:person role="Producer" group="@noble.adl">Noble Content</podcast:person><podcast:transcript url="https://rss.flightcast.com/transcripts/01M1J7SRKZ9GQT62VGWJ6J9RC1.vtt" type="text/vtt" language="en" rel="captions"></podcast:transcript></item></channel></rss>