Head Heart & Boots

Ep 224 - "I Am the Voice, with Jared Thayer"

Floodlight Consulting Group, LLC — Tue, 06 Oct 2026 07:00:00 -0000

Chris's friend Jared Thayer joined us this week, and this conversation covers more ground than almost any episode we've recorded. Jared is the owner of Thayer Design Build, a remodeling company he started in 2014, and his story starts with a hard childhood, a mom who disappeared into addiction, and a grandmother who became one of the aces in his deck of cards. From there he built a construction company from scratch, grew it to a ten person team, went through a divorce last year, and is now raising three boys as a single dad with a level of intentionality most of us talk about but never actually practice. We get into pricing and why undercharging is the silent killer of contractors everywhere, health as the foundation for everything else, faith, mountaineering, and the Tony Robbins incantation that Jared led a group of us through in the woods outside Sisters two years ago. He brought that same energy to close out this episode, right before our internet connection gave out mid recording. Some things you can't plan for. This one earns its runtime.

Enjoy the show - Brandon

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Why You Should Listen:

[2:21] Jared's childhood: a mother lost to addiction and the grandmother who became his lifeline
[9:37] Losing 90K in overnight billable work and rebuilding from zero
[13:53] The divorce, raising three boys as a single dad, and why he calls it work life integration instead of balance
[28:20] The morning routine and health discipline that fuels everything else
[36:00] The incantation story: a windstorm in the woods outside Sisters and a moment none of us forgot
[51:09] Charge enough money: the lesson that cost him a good employee and changed how he prices every job

About the Show

Head, Heart, & Boots is for the men and women who build things for a living. Restoration, roofing, HVAC, plumbing, landscaping, and every blue collar trade in between. Hosts Brandon Reece and Chris Nordyke built and scaled real companies in the restoration industry, and they have carried those hard-won lessons into every blue collar trade they work with today. Every week they dig into the head (strategy), the heart (culture and people), and the boots (execution) of running a business worth owning.

This show is the front door to Floodlight Consulting Group, where Brandon, Chris, and the team help trades businesses find the money already sitting inside them and build companies worth far more than the day they started. Same people, same mission, whether you are listening or working with us directly.

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 223 - "Always On, Never Satisfied"

Floodlight Consulting Group, LLC — Tue, 29 Sep 2026 07:00:00 -0000

I walked into this recording annoyed about studio cables, and somehow it turned into one of the most honest conversations Brandon and I have had on this show.

We talk about the pressure in modern business culture to be always on and always awesome, and why the gurus only ever talk about their struggles in the past tense. Brandon brought in Arthur Brooks' framework of the three macronutrients of happiness: enjoyment, satisfaction, and meaning. We use it to take a hard look at grind culture, the myth that more revenue leads to more happiness, and what we've seen after years of working with owners in the trades. Some of them hit every financial goal and still don't know what to do with themselves when they get home. Whether you run a restoration company, a roofing crew, or any trades business, if you've ever wondered why the win doesn't feel the way you thought it would, this one is for you.

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Hope you enjoy the show -Chris

Why You Should Listen:

[0:30] The pressure to be always on and always awesome, and why suppressing your emotions costs more than you think
[8:36] Arthur Brooks' three macronutrients of happiness, and why chasing pleasure isn't the same as enjoyment
[12:57] Satisfaction: why the reward comes from the struggle, not the prize
[24:19] Financial success and happiness: what we've seen across years of client work
[28:41] The owner who builds the business, installs the GM, and has no idea what to do with themselves at home
[33:35] Why relationship is the superpower in a world of AI and automation
[35:22] Meaning: what happens when you sell the company your identity is built on

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 222 - "Show Up, Work Hard, Don't Be an Ass: JR Litehiser's Story"

Floodlight Consulting Group, LLC — Tue, 22 Sep 2026 07:00:00 -0000

Some guests walk in with a good story. JR Litehiser walked in with one of the most unbelievable stories we've ever heard on this show, and he made us laugh through the entire thing.

JR is the owner of Pacific Northwest Epoxy Coatings and Supplies, PNW ECS, but before that he was a high school teacher, a police officer, and a decorative concrete contractor. In 2008, right as he was launching a materials distribution business, a chemical explosion left him with burns over 80 percent of his body. Eight weeks in a coma, eight months in the hospital, over 40 reconstructive surgeries, and he lost his right hand. He built the company anyway, from a hospital bed, with a laptop and a phone. First year, 60 grand in sales. Today PNW ECS runs two locations, more than a dozen employees, and is closing in on 6.5 million a year. We get into all of it: the accident itself, the group meeting that reframed his whole perspective, hiring family versus hiring strangers, the founder's syndrome of learning to let go, and the leadership style he now calls momentum buildup, his words, not ours. Fair warning, he's got a mouth on him and it is glorious. This conversation earns every bit of its runtime.

Enjoy the show- Chris & Brandon

Why You Should Listen:

[2:12] The accident: a freak explosion, 80 percent burns, and the checklist he only half remembered
[8:06] The group meeting that changed everything: sitting in a room with people who had it worse
[19:23] The Ritz Carlton story that reframes what customer service actually means
[24:02] Hiring family: the built-in trust, the blurred lines, and what he'd do differently
[29:17] Founder's syndrome: the leadership retreat where his whole team told him his job no longer exists
[45:32] The leadership style that built the business and nearly cost him everything else
[55:54] The vision for PNW 4.0: a multi-jurisdictional brand, and the one thing standing in his own way

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 221 - "Building Recurring Revenue and Enterprise Value, with Jim Emerich"

Floodlight Consulting Group, LLC — Tue, 15 Sep 2026 07:00:00 -0000

This month's money talk with Jim Emerich turned into one of the most useful conversations we've had on the show, so let's get right into it.

Jim breaks down what he calls the four levels of business relationships: direct, individual, ecosystem, and structural. The higher you climb, the less you're grinding one-off sales and the more you're building an asset that owns a customer relationship for years. We get into service agreements as the on-ramp for trades businesses, whether that's HVAC, pest control, landscaping, or the fixed contract cleaning program Brandon and I built in restoration that turned into a one-to-one revenue engine for large loss work. Jim also unpacks quality of earnings and why buyers care so much about revenue predictability, plus a story about a $30 million HVAC company where 30 percent of their revenue on the cash flow forecast never moves, ever. If you're a business owner in the trades thinking about enterprise value, recurring revenue, or how to build something more sellable than a book of one-off jobs, this is your episode.

Enjoy the show -chris

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Why You Should Listen:

[2:25] Why Jim's content has shifted toward the trades at large, and the pattern he's seeing in restoration right now
[7:14] The four levels of business relationships: direct, individual, ecosystem, and structural, and why the top level is the pathway to real scale
[16:57] Quality of earnings explained like you're 14: what buyers actually validate before they write a check
[31:35] Service agreements 101: HVAC, pest control, landscaping, and the "if you have eyes, plagiarize" playbook
[41:51] The fixed contract cleaning story: turning two big annual cleanings into monthly recurring revenue, and why it became our tip of the spear for large loss work
[50:45] The 13-week cash flow forecast and the HVAC client with 30 percent of revenue that never moves

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 220 - "Building Wolf, with Freddie Bosquez"

Floodlight Consulting Group, LLC — Tue, 08 Sep 2026 07:00:00 -0000

First live in-studio guest in the new space, and it had to be Freddie Bosquez.

Freddie worked for me back in the ServPro days, starting around 2013, and watching who he's become since then is one of the privileges of my career. This conversation goes everywhere. A lower middle class kid who wouldn't ask his parents for sports money, so he sold his PlayStation for a pawnshop bass and started a punk band. A recession layoff and a Craigslist ad that led him to walk into a restoration shop looking for work. And then the part most people never hear about this industry: years of trauma scene cleanup, the weight our techs carry into homes on the worst day of a family's life, and how Freddie used work as the mask while alcohol did the quiet damage underneath. He talks about getting honest, what fatherhood cost him and gave him, and how he and his wife built Wolf, now in year 6, into a business worth fighting for, including the year of layoffs that nearly broke them right before everything paid off.

Fair warning: the trauma scene portion of this conversation is heavy, and we don't dance around it. It's also some of the most important ground we've ever covered about what the people in this industry actually experience.

Enjoy the show - Brandon

Why You Should Listen:

[2:30] Childhood Freddie: the middle child who filtered his own wants before his parents ever had to say no
[6:42] A recession layoff, a Craigslist ad, and the walk-in interview that started a restoration career
[9:53] "We're locked in until everybody says yes": the morning huddle every restoration shop should steal
[16:16] The mask was work: after-hours calls, trauma scenes, and the drinking he wasn't ready to name
[17:55] What a trauma instructor taught him about going home and talking about it
[52:47] The catalysts: a daughter, a lost relationship with his son, and retiring old Freddie
[56:13] Building Wolf with his wife: feeling alone in the business, the worst year, and the payoff

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 219 - "The Gateway Drug of Discipline"

Floodlight Consulting Group, LLC — Tue, 01 Sep 2026 07:00:00 -0000

No guest this week, and I came in hot on a topic that's been rearranging my brain all summer: discipline.

Here's the setup. This is my fourth year chasing elk with my bow, and for the first time my son is in the hobby with me. Between him and my buddy Olin, my prep this season looks completely different. Lift, run, shoot, every week, Cam Hanes style, with the three of us trading range photos and treadmill pics to keep each other honest. And somewhere in all those arrows downrange I realized my whole definition of discipline is shifting. I used to check the box no matter what. Do hard stuff, don't be a wuss. That version got me here, and I'm grateful for it. But at midlife the spirit of the thing is changing. Now it's about knowing exactly what I want to feel, in my guts, and putting in the work that earns it. Chris and I take that straight into business: the client conversations that repeat for years because someone won't execute, the courage to turn away good work to grab hold of the better thing, and the 500 grand in income we said no to so I could work on Floodlight instead of in it. If you've been circling the same problem in your company for months, this episode is the kick you've been avoiding.

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

-Brandon

Why You Should Listen:

[3:33] Lift, run, shoot: my elk season prep, and the positive peer pressure making me do it on the days I don't want to
[4:35] Check-the-box discipline vs the spirit of discipline, and why the difference matters at midlife
[12:37] The consultant's truth: why owners talk about the same problem for years without fixing it
[13:56] Chris on courage: turning down good things, short-term pain, and the client who asked if he should shut off his ads
[16:30] The $500K no: what it actually cost us for me to work on the business instead of in it
[18:10] From Dr. Angry to more tools in the kit: the discipline of changing how you lead people

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 218 - "It Gets Better, Not Easier"

Floodlight Consulting Group, LLC — Tue, 25 Aug 2026 07:00:00 -0000

No guest this week. Just a conversation Chris and I probably should have recorded years ago.

We spend our days coaching business owners: diagnosing problems, building frameworks, holding people accountable. This episode is about the one area of life where neither of us gets to be the coach. Marriage. Chris and Kara are 25 years in. Janna and I hit 30 in December. And between his Alaska trip and a come-to-Jesus conversation on my own back porch, we got more honest than we ever have about what long-term marriage looks like behind the Instagram photos. The truth we kept circling: it gets better, but it never gets easier. We talk about why the couples doing the most work still hit mines, how ego hijacks hard conversations, why coaching hundreds of business owners doesn't automatically make you a better husband, and the one question from Jim Dethmer that can change your next fight: not "is this true," but "how is this true?" If you're pouring everything into the business while your marriage runs on leftovers, this one's for you.

Also: the studio reboot is done, we're going video-first, and the YouTube channel is catching up fast. Come watch us over there. Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Why You Should Listen:

[3:38] Why business owners' marriages are often the first thing to suffer, and why nobody talks about it.

[7:15] The Alaska trip: 10 days, one glacier, and the vacation friction every couple knows but never posts

[11:37] It gets better, not easier: the truth about deep connection after 25 years

[13:47] 30 years in December, and the back porch conversation that caught me off guard

[25:49] When the business coach gets coached at home: ego, objection handling, and learning to listen

[34:05] Jim Dethmer's question that disarms your ego mid-argument: "How is this true?"

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 217 - "Why More Revenue Won't Fix Your Cash Flow, With Jim Emerich"

Floodlight Consulting Group, LLC — Tue, 04 Aug 2026 07:00:00 -0000

We say it all the time on this show: sales first. But sales without financial controls is a mess waiting to happen, and that's exactly why we're launching our monthly money talk with Jim Emerich, founder of Backbone Fractional CFO Consultants.

Jim brought a story about a multigenerational contractor that doubled from 5 to 10 million and started losing money. Margins squeezed, line of credit maxed, wrong desk at the bank. The lesson for every business owner in the trades: scaling the top line without watching your pricing, cost structure, and cash flow is how good companies go under. We dig into the 13-week cash flow forecast, collecting receivables faster, and why the "real money is in commercial" mindset nearly bankrupts contractors who don't plan for those payment terms. This is practical financial management for blue-collar businesses, and it's a conversation I think every owner needs to hear.

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Hope you enjoy,

Brandon and Chris

Why You Should Listen

[4:49] The ankle story: what pushing through pain costs you in your body and your business
[9:20] How a contractor doubled revenue, lost money, and ended up sideways with their bank
[14:28] The 13-week cash flow forecast: one weekly discipline that changes your decision making
[30:49] Making restoration cash flow predictable: collection time, TPA terms, and job duration
[34:05] Residential vs commercial: pricing for payment terms before they bury you

Need a fractional CFO partner? Find Jim and his team at BackboneCFO.com.

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 216 - "Alignment Is Leverage"

Floodlight Consulting Group, LLC — Tue, 28 Jul 2026 07:00:00 -0000

Dude. No guest this week. Just Chris and me going somewhere we've honestly been afraid to go on this show.

Chris opens up about something deeply personal: his experience with a legal, facilitated psilocybin ceremony here in Oregon, and what it surfaced about rest, presence, and the gaps between who he says he is and how he actually shows up. This is not a party story. This is a guy with a deep faith background doing serious, intentional work on himself, and what came out of it applies to every business owner listening. From there we get into the idea that gave this episode its name: alignment is leverage. When your priorities, decisions, and behavior all line up, you walk into every negotiation, partnership, and hard conversation holding all the cards. We talk about the integrity gaps nobody else can see, why quitting the things that quietly own you builds real confidence, and what I've learned watching my own son become a more aligned man over the last 18 months.

Fair warning: this one gets raw. Keep an open mind and listen for the principle. It might be the most honest conversation we've ever put out.

Enjoy the show - Brandon

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Why You Should Listen

[4:17] Chris's backstory: how a men's group conversation started a years-long journey he's never shared publicly
[15:31] The lie we call rest, and why scrolling your phone is not recharging your batteries
[24:49] Incongruence: the small gaps between who you say you are and how you actually show up
[27:37] Why Chris walked away from a nightly habit that was quietly costing him his self-respect
[34:04] Alignment is leverage: the Joe Rogan negotiation story and what holding all the cards really takes
[39:46] What watching my son taught me about conviction, priorities, and becoming a better man

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 215 - "Time As A Tool"

Floodlight Consulting Group, LLC — Tue, 21 Jul 2026 07:00:00 -0000

What if the biggest thing holding your business back isn't strategy, talent, or money... but the timeline you've accepted?

In this episode, Brandon and I unpack one of the most impactful business books we've read recently, The Science of Scaling by Dr. Benjamin Hardy. We explore how using time as a tool forces better thinking, exposes bottlenecks, and helps leaders stop chasing incremental growth in favor of transformational change.

We also discuss simplifying your business, identifying the few levers that truly matter, and why the companies that scale the fastest often do less, not more. If you're building a restoration, construction, or home service business, this conversation will challenge the way you think about growth forever.

Enjoy the show - Chris

Key Takeaways:

[00:00:50] Time as a Tool - Compress timelines to unlock transformational thinking.
[00:04:47] Think Bigger - Use constraints to clarify what actually matters.
[00:06:46] Simplify to Scale - Focus on the 2-3 levers that drive the biggest results.
[00:08:01] Build the Life You Want - Scale without sacrificing health, family, or relationships.
[00:10:26] Get Out of Autopilot - Slow down to ask better questions before taking action.
[00:13:10] Stop Incremental Thinking - More of the same rarely creates breakthrough growth.
[00:15:08] Find What Breaks at Scale - Identify bottlenecks before they become problems.
[00:20:53] Change the Strategy - Sometimes scaling requires an entirely different business model.
[00:24:02] The One or Two Levers - Focus on what makes everything else easier.
[00:28:36] Raise the Floor - Eliminate what no longer fits the business you're building.
[00:34:08] Parkinson's Principle - Work expands to fill the time you give it.

About the Show

Ready to see what that looks like in your business? Start Here!

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Ep 214 - "Fast and Flat: Leadership Lessons from a Ranger"

Floodlight Consulting Group, LLC — Tue, 14 Jul 2026 07:00:00 -0000

Some guests just drop bombs for an hour straight, and Griffin Brand is one of them.

Griffin is a former 75th Ranger Regiment special operator who, at 26, found himself as the lone military advisor to the U.S. ambassador in Kabul, wrangling 20 different three-letter agencies into one room. Now he's in private equity with High Ground, working deals across the restoration industry. If you caught last week's episode with Griffin and his co-author Dan Casey on their book Bring Your Own Pencil, this is the deep dive into the man behind it.

This conversation is loaded for anyone leading a business in the trades: restoration, roofing, HVAC, you name it. We get into General McChrystal's "fast and flat" philosophy and how to break down the silos killing your company's speed. Extreme ownership, owning the inputs so the outcomes take care of themselves, why veterans are the best hires in blue collar, and a story Griffin had never told before about an insider attack at the embassy and what it taught him about empathy and leadership. Trust me, you'll want a notebook.

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

Why You Should Listen:

[11:03] The third door: how Griffin got through every door he was told was closed, including Ranger Regiment
[15:09] The leadership move that built instant trust with the highest-ego room on the planet
[18:53] Fast and flat: McChrystal's team of teams, and one practical way to run it in your shop tomorrow
[34:07] The insider attack story Griffin processes live for the first time, and the empathy lesson he took from it
[52:39] Why veterans are the hire your business needs, and how to find them

Grab Bring Your Own Pencil on Amazon, Audible, or bringyourownpencil.com.

Did you know...

Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%.

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

This isn’t a paid plug. It’s real talk from the front lines. If you’ve ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer.

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 213 - "Bring Your Own Pencil"

Floodlight Consulting Group, LLC — Tue, 07 Jul 2026 07:00:00 -0000

Every once in a while you record an episode and you know, before you even hit stop, that it's a top-tenner. This is that one.

Chris and I sat down with Dan Casey and Griffin Brand - a football coach turned historian and an Army Ranger, to talk about their book Bring Your Own Pencil, the leadership playbook of the legendary Bill Walsh. But this isn't a football episode. It's a masterclass for anyone leading a crew or building a business in the trades - roofing, HVAC, restoration, you name it. How to hold a standard without becoming a tyrant. How Walsh turned betrayal into the greatest coaching tree in NFL history. Imposter syndrome, self-belief before the evidence shows up, and why you should never quit a hit show. Grab a notebook - and bring your own pencil.

Owning a business in the trades can be the loneliest job there is. Head, Heart, & Boots exists to change that, because the best leaders don't go it alone, and neither should you.

-Brandon

Why You Should Listen

[10:19] The Hacksaw Reynolds story behind the title — one sentence that set the standard for a dynasty
[18:31] Holding standards without a toxic, maniacal culture (their answer punched me right in the face)
[21:49] Bill Walsh's origin story is failure — and what he built from it
[43:20] The four most powerful words a leader can say
[54:53] Lightning round: the books and daily habits every leader should steal

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 212 - "The Family Business Playbook: Growth, Exit, and Legacy"

Floodlight Consulting Group, LLC — Tue, 30 Jun 2026 07:00:00 -0000

Family businesses come with incredible opportunities, but they also come with unique challenges. In this episode, I sit down with Keri Jones, whose family built Utah Disaster Kleanup into one of the most respected restoration companies in the country. We talk about what it was like growing up in the business, learning from industry pioneers, and eventually helping lead the company through rapid growth and a private equity acquisition.

Keri shares lessons on leadership, developing people, building a strong company culture, and why creating systems for growth matters just as much as technical expertise. We also dive into what private equity really looks like from the inside, the mistakes they avoided, and the changes that helped the business scale from $22 million to $35 million.

As Keri closes one chapter after spending her entire career with her family's company, she reflects on burnout, identity, and the courage it takes to pursue what's next. Whether you're building a family business, preparing for an exit, or simply trying to become a better leader, there's a lot to learn from her journey.

Hope you enjoy.

Chris

Why You Should Listen:

[00:06:20] Hear how Keri Jones grew up inside Utah Disaster Kleanup and the leadership lessons she learned from one of restoration's pioneering families.

[00:20:30] Discover how UDK built a technician development program that transformed hiring, training, and career growth long before it became common in the industry.

[00:30:15] Learn why diversifying sales channels and building intentional business development strategies created a stronger, more resilient restoration company.

[00:39:55] Get an insider's perspective on selling to private equity, preparing a leadership team for acquisition, and what really changes after the deal closes.

[00:55:10] Listen as Keri shares why she's leaving the only company she's ever worked for, what burnout taught her, and how leaders know when it's time for their next chapter.

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 211 - "You Can't Coach What You Can't See"

Floodlight Consulting Group, LLC — Tue, 09 Jun 2026 07:00:00 -0000

Mentorship gets talked about a lot in business, but what does it actually look like in practice? In this episode, Brandon and I unpack the difference between teaching, coaching, and true mentorship, and why most leaders struggle to develop people effectively.

We explore the two ingredients every great mentor needs: experience and visibility. It's not enough to know what good looks like, you have to understand what’s actually happening in someone’s day-to-day work before you can help them improve. That conversation leads us into how technology is changing leadership, coaching, sales management, and technician development in ways we couldn't have imagined a few years ago.

We also share lessons from our own families, the mentors who shaped us, and the responsibility leaders have to intentionally pass knowledge, perspective, and wisdom to the next generation. Whether you're leading a sales team, managing technicians, or raising kids, the principles are surprisingly similar.

If you're trying to build stronger people, stronger teams, and a stronger culture, this conversation will challenge the way you think about leadership and mentorship.

Hope you enjoy

Chris

Why You Should Listen:

[00:08:01] Why entrepreneurial success often disappears by the second generation and what leaders can do to intentionally pass on mindset, not just resources

[00:17:17] The difference between teaching, coaching, and true mentorship, and why visibility is the missing ingredient in developing people

[00:29:42] What listening to 100 real customer conversations revealed about sales performance, close rates, and frontline leadership

[00:39:28] How top organizations are using technology to create better accountability, faster learning, and more effective employee development

[00:46:10] Why human connection, customer experience, and mentorship may become the most valuable skills in an AI-driven future

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 210 - "The Gas Pedal, the Brakes, & the Transmission"

Floodlight Consulting Group, LLC — Tue, 26 May 2026 07:00:00 -0000

In this episode, I sit down with former NCAA champion and Olympian Les Gutches for one of the most fascinating conversations we’ve had on the show. What started as a conversation about wrestling quickly turned into a masterclass on resilience, discipline, business, leadership, and life. Les shares stories from his childhood in Southern Oregon, growing up fast while helping care for his sick mother, and how those early experiences shaped his mindset forever.

We dig into the relentless work ethic that carried him from local wrestling clubs all the way to undefeated NCAA championship seasons and the Olympics. Les talks about getting thrown into practices with older, tougher athletes from a young age, and how constantly being pushed beyond his comfort zone became one of the biggest advantages of his career.

But what really surprised me was hearing how much of his success in business came from lessons learned off the mat. Les explains how working as a commercial lender taught him to read financials, recognize patterns, and learn directly from wealthy business owners. We also unpack his framework for successful partnerships, why every business needs a gas pedal, a brake pedal, and a transmission, plus some incredible stories from his real estate, gym, and liquor store ventures.

We finish with a conversation about health, longevity, and discipline as a business owner. At 53, Les is still training consistently and thinking long-term, not just about money or success, but about having the energy and physical capacity to enjoy life decades from now. This episode is packed with practical wisdom and stories I know you’ll remember.

Hope you enjoy

-Chris

Why You Should Listen:

[00:05:00] Les shares the responsibility and pressure of helping care for his sick mother as a young child — and how those early experiences shaped his mindset

[00:08:30] How constantly training with older, tougher wrestlers built the resilience that eventually carried him to NCAA and Olympic success

[00:17:20] A powerful story about quitting wrestling, learning ownership, and the parenting lesson that changed his trajectory

[00:27:45] Why real confidence comes from preparation — and how that applies in sports, business, and leadership

[00:44:50] Les breaks down his “gas pedal, brake pedal, transmission” framework for business partnerships and why most entrepreneurs build teams the wrong way

[01:00:20] A practical conversation on health, longevity, and why successful business owners can’t afford to neglect their physical fitness

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 209 - "The Intelligence We Miss"

Floodlight Consulting Group, LLC — Tue, 19 May 2026 07:00:00 -0000

In this episode of Head, Heart and Boots, Brandon and I sat down with J. Brad Britton for one of the most meaningful conversations we’ve had on the podcast. J. Brad spent decades leading inside the Cutco and Vector organizations, but this episode centers on something far deeper - his relationship with his son Sam and how that journey completely changed the way he thinks about leadership, communication, and human potential.

What stuck with us most was hearing J. Brad talk about realizing Sam understood far more than anyone had assumed for years. It forced him to rethink not only his parenting, but the way we all judge people based on surface behavior instead of curiosity and empathy.

We also dug into leadership lessons from Cutco, coaching young salespeople, and why presence and encouragement matter so much when developing people. This episode is thoughtful, emotional, and packed with perspective that applies far beyond business.

Hope you enjoy

Chris

Why You Should Listen:

[00:05:42] The moment J. Brad realized his son understood far more than anyone had believed for years

[00:14:18] How raising a child with apraxia reshaped his perspective on leadership, patience, and communication

[00:24:07] Why curiosity and empathy matter more than assumptions when working with people

[00:36:12] Leadership lessons from decades inside the Cutco and Vector organizations developing young salespeople

[00:49:03] A powerful conversation about fatherhood, encouragement, and learning to truly see the people in front of you

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 208 - "Sales Is a Contact Sport"

Floodlight Consulting Group, LLC — Tue, 12 May 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with our teammate Clinton Tierney to talk sales, leadership, and the mindset it takes to win in today’s restoration market. Clinton’s story is incredible—college athlete turned mold technician turned multi-million dollar producer and sales leader—and you can hear how every season shaped the way he approaches business development today.

We spent a lot of time unpacking what actually creates successful salespeople. Not gimmicks or scripts, but consistency, volume, discipline, and learning how to fall in love with the process instead of obsessing over the outcome. Clinton shares some really practical insight from his years in the field, including how he built relationships, uncovered customer pain points, and developed the habits that made him successful.

One of my favorite parts of this conversation was hearing Clinton talk about coaching sales reps. So many companies promote great producers into leadership roles, only to realize later that coaching people requires a completely different skill set. Clinton has a real gift for developing others, and that comes through loud and clear in this episode.

If you lead a sales team, own a restoration company, or are just trying to become better at business development, this conversation is packed with practical takeaways and a ton of encouragement.

Hope you enjoy

Chris

Why You Should Listen:

[00:07:08] How Clinton went from an $8-an-hour mold tech to a multi-million-dollar producer in restoration sales

[00:10:20] The sales culture lessons he learned inside a company that scaled from $3M to over $50M

[00:21:22] Why great salespeople fall in love with the process—not just the outcome
[00:24:26] The two sales disciplines Clinton says matter most: volume and face-to-face meetings

[00:35:03] What Clinton learned transitioning from top producer to sales leader—and why most reps struggle in management roles

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 207 - "Your Company Feels Like Nothing - That's the Problem"

Floodlight Consulting Group, LLC — Tue, 05 May 2026 07:00:00 -0000

In this episode of Head, Heart and Boots, Brandon and I sit down with Nick D’Urbano again- this time not to talk AI, but to dig into branding. And honestly, this one hit different. Nick’s built and scaled multiple 8- and 9-figure brands, and what stood out is how clearly he sees something most of us miss: brand isn’t your logo, your colors, or your website- it’s how people feel when they interact with your business.

We spent most of the conversation unpacking that idea. What does it actually mean to build a brand? It starts way deeper than marketing. It’s your principles, your standards, how your team behaves, how you treat customers, and whether all of that is consistent. If you ask 10 people what your company stands for and get 10 different answers, you don’t have a brand.

Nick also challenged the way most restoration companies think about this. In an industry where people are going through some of the hardest moments of their lives, there’s a massive opportunity to build a brand around how you show up for them, not just the job you do. That idea of being “human-centered” stuck with me.

We wrapped this by connecting it back to execution- how communication, consistency, and even AI tools like Distance play a role in reinforcing your brand at scale. Because at the end of the day, your brand is being built whether you’re intentional about it or not.

Hope you enjoy

Chris

Why You Should Listen:

[00:02:10] Why most people misunderstand branding and how it goes far beyond logos, colors, or marketing

[00:08:34] How to define real company principles that actually guide decisions instead of just sounding good on a wall

[00:16:12] Why consistency across your team and customer experience is what truly builds a strong brand

[00:27:45] The opportunity restoration companies have to create a human-centered experience in high-stress situations

[00:38:20] How communication, systems, and even AI tools can reinforce your brand as you scale

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 206 - "Build It So You Don't Have to Be There"

Floodlight Consulting Group, LLC — Tue, 28 Apr 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Rocky Hensley to break down his latest exit and what actually drove the valuation behind the deal. Rocky shares how private equity approached the opportunity, why he chose his partner, and what most owners misunderstand about timing a sale.

We dig into the simple framework he uses to build valuable companies, centered around strong profitability and removing owner dependency. Rocky explains why these two factors matter more than anything else when it comes to scaling and eventually selling a business.

The conversation also dives into growth strategy, including why sales is the true driver of scale and how plumbing and restoration can work together when executed the right way. Rocky challenges the way most operators think about expansion and where they spend their time.

This episode is a look at where the industry is heading, from private equity trends to the shift toward owning the full customer relationship. If you are building, scaling, or thinking about an exit, this one will give you a clearer lens on what actually matters.

Hope you enjoy

Chris

Why You Should Listen:

[00:00:43] Inside Rocky Hensley’s latest exit—and why private equity paid future earnings at an 18x multiple

[00:07:12] The simple 2-rule framework Rocky uses to decide when to sell a business (and why most owners get it wrong)

[00:12:10] The “20% net profit + no owner dependency” formula that makes a company instantly valuable

[00:25:19] Why sales—not operations—is the real driver of scale (and the costly mistake most owners make)

[00:33:00] Why most restoration companies fail to leverage plumbing—and how the top operators actually win with it

[00:45:53] Where private equity is really going: owning the entire customer, not just one service line

[00:54:41] The hiring philosophy that got validated in a massive PE deal—and why “good” employees are a liability

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 205 - "Unsexy Work Builds Real Business"

Floodlight Consulting Group, LLC — Tue, 21 Apr 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Chris Matts, founder of Marketing Ninjas, to talk about what actually drives growth in restoration and why most marketing misses the mark.

Chris shares his path into entrepreneurship, how he found the restoration industry, and why he chose to focus on helping companies generate more opportunities through outbound and relationship-driven strategies.

We dig into the difference between branding and direct response, why business development reps are still one of the most important roles in a restoration company, and how marketing should support, not replace, relationship building.

This conversation is a practical look at how work really flows in this industry and what it takes to stand out in a crowded market.

Hope you enjoy

Chris

If you're interested in Marketing Ninjas - check out more at this LINK

Why You Should Listen:

[00:06:12] How Chris Matts found the restoration industry and why he saw it as a massive, underserved opportunity

[00:14:27] Why most restoration marketing fails and the common mistake of relying too heavily on ads instead of relationships

[00:21:05] The real role of business development reps and why they are still the most consistent driver of revenue

[00:30:18] The difference between branding and direct response and how to use both effectively in your market

[00:42:11] How top restoration companies actually generate work by owning referral relationships, not just waiting on inbound leads

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 204 - "You're the Bottleneck. Now What?"

Floodlight Consulting Group, LLC — Tue, 14 Apr 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Sam Chapman, owner of Merit Restorations and partner in CaseCo and 1-Tom Plumber, to talk about building businesses, leading people, and the real work behind growth.

Sam shares his journey from a blue collar upbringing to building multiple companies, and how he’s approached scaling through partnerships, culture, and intentional leadership.

We also get into the hard lessons. From avoiding accountability to rebuilding a broken culture, Sam walks through what it took to reset his team and raise the standard across the business.

This is a conversation about ownership, discipline, and doing the internal work required to lead well at home and in business.

Hope you enjoy

Chris

Why You Should Listen:

[00:02:48] Sam’s origin story growing up in a blue collar family and how watching his dad build a business shaped his drive to create something of his own

[00:16:14] How CaseCo evolved from flipping houses into a high end custom home and commercial construction company and the strategic decisions behind that growth

[00:22:32] Why Sam partnered with 1-Tom Plumber and how he’s using it to drive more mitigation opportunities and expand his restoration business

[00:29:42] The moment his restoration company’s culture broke and what it took to rebuild the team, reset standards, and create real accountability

[00:46:43] A raw look at the mental and emotional toll of entrepreneurship and the personal work required to lead well at home and in business

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 203 - "Restoration Done Right: The Clean Claims Standard"

Floodlight Consulting Group, LLC — Tue, 07 Apr 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, I sit down with Lane Larsen, founder of Clean Claims, to unpack what is happening at the intersection of restoration, technology, and insurance. As the industry continues to evolve, Lane brings a unique perspective on how software, data, and process are reshaping the way claims are handled and how contractors can position themselves to win in a more complex environment.

We dig into the origin of Clean Claims, the problem it was built to solve, and how improving claim quality, documentation, and communication can create better outcomes for contractors, carriers, and homeowners alike. Lane shares how fast technology is moving, what that means for operators on the ground, and why those who embrace better systems and cleaner processes will have a major advantage in the years ahead.

This conversation is both strategic and practical. From reducing friction in the claims process to building stronger relationships with carriers and adjusters, it is a look at how the right tools and mindset can elevate the entire business. If you are trying to stay ahead of where the industry is going, this one will help you think differently about what comes next.

Hope you enjoy.

Chris

Why You Should Listen:

[00:03:15] How Clean Claims is simplifying field documentation, remote monitoring, and process enforcement by replacing multiple apps with one technician-friendly system

[00:08:17] Why “process enforcement” matters so much in restoration and how removing human inconsistency can improve documentation, compliance, and payment speed

[00:17:09] What it looks like to onboard new technicians fast and why simple, intuitive software can dramatically shorten the learning curve

[00:31:10] A look at where AI, estimating, ESX integration, and automated rebuild scoping are headed and how quickly field operations may change

[00:38:29] Why Lane believes restoration still operates like the Wild West and how better standardization could improve trust between contractors and carriers

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 202 - "A Second Chance at Life and Leadership"

Floodlight Consulting Group, LLC — Tue, 31 Mar 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Nick Rahn, founder of Warriors Next Adventure, for one of the most intense and powerful conversations we’ve had on the show. Nick shares his journey from a turbulent childhood and multiple combat deployments in the Air Force to hitting rock bottom after leaving the military, battling addiction, and nearly ending his life in the Boundary Waters of northern Minnesota.

What follows is a story of transformation. Nick walks us through the moment that changed everything, the internal work required to rebuild his identity, and how he developed a set of principles that helped him move from survival to purpose. We explore how those same principles now serve as the foundation for Warriors Next Adventure, a nonprofit dedicated to helping veterans navigate PTSD, mental health struggles, and life after service through deep conversations, jiu jitsu, and challenging outdoor experiences.

This episode is raw, emotional, and ultimately hopeful. From stopping suicides through a 24/7 crisis line to taking veterans into the mountains to confront their past and reclaim their future, Nick’s work is a powerful reminder that healing is possible and that purpose often comes from the hardest chapters of our lives.

Hope you enjoy.

Chris

Why You Should Listen

[00:03:14] How Nick’s military career and post-service struggles led to a loss of identity, purpose, and direction that many veterans quietly face

[00:10:18] The powerful story of a failed suicide attempt that became the turning point for rebuilding his life and redefining who he wanted to become

[00:15:04] How the “six principles” were developed through real experience and became a framework for overcoming trauma, addiction, and self-doubt

[00:31:44] Why letting go of resentment, taking ownership, and dropping the “anchors” from your past can radically change your present and future

[00:56:56] How Warriors Next Adventure is helping veterans through crisis intervention, jiu jitsu, and extreme outdoor experiences that force real transformation

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 201 - "The Hustler's Playbook for Business Growth"

Floodlight Consulting Group, LLC — Tue, 24 Mar 2026 07:00:00 -0000

Some guests you book for the tactics. Chris Fresh we booked for the energy, and then he went and delivered both.

Brandon and I first met Chris at a plumbing industry conference last fall, all three of us scrunched into the backseat of a tiny car, with our mutual friend John Gabriel making the introduction. You may know Chris as The Plumber Sales Coach. What you probably don't know is the story underneath: a street hustler running speaker scams out of a van, an encounter with faith in the middle of a sale that changed everything, losing the house and the cars and rebuilding from zero, and a leaking shower valve that turned into a coaching business now transforming plumbing companies across the country. He holds nothing back, including the part where a mentor offered to write a check and make all his debt disappear, and why he said no.

And then the sales content kicks in. Chris took one shop from 13K a week to 55K a week in about three months with the same three trucks, and he walks through exactly how he thinks about pricing, options, and educating Mr. and Mrs. Jones instead of convincing them. If you're in restoration and feeling the shift away from easy TPA work toward competing like a retail contractor, this conversation is timely. Whether you ever touch a pipe or not, this one will sharpen how you sell.

Restoration, roofing, HVAC, plumbing, landscaping. If you build it, fix it, or maintain it, this show is for you.

Why You Should Listen:

[9:21] Chris's origin story: bullying, deflection, and the survival instincts that accidentally built a salesman
[13:08] The street hustler years: selling speakers out of a van, and the moment mid-scam that changed his life
[22:54] Take the check or go through it: the kitchen table offer that would have erased his debt, and why he refused
[28:46] Broke is a condition, poor is a state of mind, and why the smartest person in the room is in the wrong room
[42:03] The $1,100 shower valve that started it all
[45:22] From 13K to 55K a week with the same three trucks: pricing, options, and the Costco mindset for the trades
[51:16] Brandon on restoration's retail reckoning: could you compete without the TPA pipeline?

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 200 - "Leadership in the Loneliest Era"

Floodlight Consulting Group, LLC — Tue, 17 Mar 2026 06:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I dig into something that feels bigger than business but is showing up inside every business anyway: loneliness, disconnection, and the emotional fragility many people are carrying into work right now. We unpack how remote work, constant digital distraction, and the erosion of real face-to-face relationships are reshaping not only mental health, but also trust, confidence, and the way teams respond to pressure and change.

We talk candidly about what it feels like to lead in an environment where people seem more depleted, more anxious, and less resilient than they did just a few years ago. From the loss of natural boundaries between work and home, to the challenge of building genuine relationships with employees while still holding clear standards, this conversation wrestles with the tension every owner and leader feels but rarely names out loud.

This episode is not about easy answers. It is about recognizing the reality in front of us and asking better questions about how we lead, hire, communicate, and create environments where people can actually feel seen without losing accountability. If you have felt the weight of leading tired people while being tired yourself, this one will hit close to home.

Hope you enjoy.

Chris

Why You Should Listen

[00:03:12] Why loneliness and social disconnection are quietly reshaping workplace behavior, resilience, and team dynamics

[00:09:48] How remote work and digital life have blurred the lines between personal identity, relationships, and professional performance

[00:17:26] The leadership challenge of balancing empathy with accountability when employees are struggling emotionally

[00:24:41] Why many leaders feel exhausted trying to carry the emotional weight of their teams while still pushing for results

[00:33:05] A candid look at how rebuilding real connection and trust inside teams may be one of the most important leadership skills moving forward

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 199 - "Restoration is Changing: Are You Ready to Sell?"

Floodlight Consulting Group, LLC — Tue, 10 Mar 2026 06:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I tackle a shift that many restoration companies are starting to feel but may not fully understand yet. The traditional flow of insurance work is changing. Claim volumes are tightening, TPAs are producing fewer opportunities, and customers are becoming more cautious about filing claims due to rising deductibles and policy pressure.

That shift is forcing restoration companies to confront something the retail contracting world has been dealing with for decades: selling. We unpack what it means to operate more like a retail contractor and why learning to earn the customer’s trust, present real numbers, and guide clients through decisions is becoming a core skill set for the industry.

We talk through practical examples like offering financing, training teams to present rough order of magnitude estimates, using tools like Loom for better communication, and building a process that gives customers confidence before asking for their commitment. This conversation is less about tactics and more about mindset. The companies that embrace the shift toward proactive sales, better communication, and stronger client experience will be the ones that continue to win as the landscape evolves.

Hope you enjoy.

Chris

Why You Should Listen

[00:02:27] Why claim volumes and TPA lead flow are tightening and how insurance industry changes are forcing restoration companies to rethink their business model

[00:04:49] How offering financing solutions can remove friction for customers and help companies close jobs that might otherwise disappear

[00:07:10] What restoration companies can learn from retail contractors about selling, presenting estimates, and winning work in competitive environments

[00:18:51] How better communication tools like Loom can dramatically improve customer trust and engagement during the sales and project process

[00:23:39] Why the future of restoration will require teams that are skilled at relationships, persuasion, and customer experience rather than just task execution

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 198 - "From Chaos to Control: A Founder's Comeback"

Floodlight Consulting Group, LLC — Tue, 03 Mar 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, we sit down with Johnny Gabriele for a raw and deeply personal conversation about redemption, reinvention, and what real leadership transformation looks like over time. Johnny shares his journey from growing up in a violent environment in Philadelphia, surviving being shot at fourteen, and carrying that trauma into adulthood, to building multiple successful home service companies grounded in culture, accountability, and service.

We unpack the early years of his construction and restoration businesses, the ceiling he kept hitting, and the pivotal decision to launch a 1-Tom Plumber franchise that changed the trajectory of his growth. Johnny opens up about nearly losing his marriage, battling crippling anxiety and panic attacks, and the hard internal work required to become a steadier husband, father, and leader.

The conversation dives into culture meetings, mentorship inside the company, hiring for character over experience, and Johnny’s long-term vision to build a trades-based training pipeline that gives young people a different path forward. This is not just a business growth story. It is a story about confronting your past, doing the work to change, and building something meaningful enough to impact the next generation.

Hope you enjoy.

Chris

Why You Should Listen

[00:05:54] How Johnny broke through the million-dollar ceiling in restoration and what finally changed when he embraced coaching and accountability

[00:08:34] The plumbing catalyst story that exposed a massive opportunity gap and led to launching a One-Tom Plumber franchise

[00:24:22] A raw look at battling severe anxiety, panic attacks, and nearly losing everything before rebuilding from the inside out

[00:31:36] How surviving violence at fourteen shaped his early leadership style and the transformation that followed years later

[00:45:20] Why culture meetings, mentorship, and hiring for character over experience are now the backbone of his company’s explosive growth

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.

More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs. ● Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.

Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.

Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.

See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 197 - "The High Road Is Less Crowded"

Floodlight Consulting Group, LLC — Thu, 12 Feb 2026 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Andrew Dobson, owner of ServPro Team Dobson, one of the largest ServPro operators in the country with nineteen licenses across multiple markets. Andrew shares the full origin story of how he grew up in a family cleaning business, left a creative path that once pointed toward Pixar, and slowly built a restoration operation grounded in process, precision, and relentless attention to detail.

We dig into Andrew’s partnership with his father, what it takes to successfully merge family businesses, and how clearly defined roles, operating agreements, and trust allowed them to scale without breaking the relationship. Andrew unpacks his obsession with design and user experience, explaining how lessons from web design, baseball, and usability testing shaped everything from warehouse layout to truck setups to customer-facing processes.

The conversation goes deep into leadership development, soft skills, and why technical excellence alone is not enough to win in restoration. Andrew shares hard-earned lessons about first impressions, customer perception, sales and operations alignment, and the mistake he made trying to hire leaders without enough industry depth. We also explore his newest venture, Certified Restoration Training, and his mission to raise the standard of professionalism across the industry through technical training and soft skills education.

This episode is packed with practical insight for owners trying to scale, leaders developing teams, and anyone who believes that inches add up to miles when it comes to building a great company.

Hope you enjoy.

Chris

Why You Should Listen:

[00:04:17] How Andrew went from a family cleaning business and a near-career in animation to building one of the largest ServPro teams in the country

[00:10:19] What it really takes to successfully partner with family, including operating agreements, role clarity, and navigating shared risk

[00:17:54] How an obsession with process, usability, and design transformed warehouses, trucks, and field execution into a competitive advantage

[00:26:21] A powerful lesson on first impressions, soft skills, and why customer perception matters more than effort or intent

[00:48:17] Why hiring professional managers without deep industry understanding became a leadership mistake, and what Andrew learned about developing true operators and leaders

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 195 - "The Leadership Equation: Focus, Faith, Effort"

Floodlight Consulting Group, LLC — Tue, 20 Jan 2026 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I dig into a simple but surprisingly powerful framework that has been shaping how we think about performance, leadership, and execution. We unpack the equation of focus, faith, and effort, and why missing any one of those variables quietly sabotages outcomes in business, leadership, and personal growth.

We explore how leaders often overestimate readiness, underestimate cost, or lose confidence midstream, and how each of those breakdowns shows up differently inside teams. From imposter syndrome and emotional decision-making to role misalignment and unrealistic expectations, this conversation offers a practical lens for diagnosing why plans stall and people struggle.

This episode is less about motivation and more about clarity. It is a tool for slowing down, asking better questions, and helping yourself and your team understand what is truly required to win before committing to the outcome.

Hope you enjoy.

Chris

Why You Should Listen

[00:01:24] A simple three-part equation that explains why capable people still fail to execute

[00:04:33] How confidence, focus, and effort must work together and why overestimating any one of them breaks the outcome

[00:08:07] Why leaders often fail to count the true cost of success and how that creates burnout, frustration, and stalled growth

[00:11:01] How misalignment shows up in hiring, promotions, and role expectations when effort does not match responsibility

[00:14:33] A practical coaching framework leaders can use to diagnose performance issues without defaulting to emotion or blame

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

This isn’t a paid plug. It’s real talk from the front lines. If you’ve ever thought, “How do I get a VP-level sales leader or even a sales team without hiring full-time?” Floodlight has the answer.

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 194 - "Keep Your Cool: Leading Under Pressure"

Floodlight Consulting Group, LLC — Tue, 13 Jan 2026 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I wrestle with one of the most difficult leadership disciplines to master: staying emotionally grounded when everything around you feels chaotic. We talk candidly about the emotional whiplash of entrepreneurship, how quickly even the best intentions and plans can get derailed by fires, and why reactivity quietly destroys momentum inside growing companies.

Brandon shares his commitment to becoming a more stoic, stabilizing force for his teams - not by ignoring problems, but by slowing down, asking better questions, and anchoring decisions to a clear plan instead of emotion. We unpack how leaders unintentionally drag their teams through emotional cycles, why delayed gratification makes strategic work so hard to stick with, and how confidence is built by returning to the plan when pressure rises.

This conversation is practical, uncomfortable, and deeply relatable for anyone leading people, managing clients, or trying to grow a business without burning themselves - or their team - to the ground.

Hope you enjoy.

Chris

Why You Should Listen

[00:02:17] Why emotional volatility - not lack of intelligence or effort - derails more leaders than bad strategy

[00:04:53] How even well-thought-out plans collapse when leaders default to reaction instead of discipline

[00:07:20] Why delayed gratification is one of the hardest skills in entrepreneurship - and how to stay committed long enough to see results

[00:15:25] How slowing down, asking better questions, and refusing to emotionally “side up” can defuse client and team chaos

[00:21:13] Why being a calm, steady presence builds trust, confidence, and long-term momentum inside your organization

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 193 - "Fungus, Focus & Emotional Resilience"

Floodlight Consulting Group, LLC — Thu, 08 Jan 2026 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I have one of our most personal and vulnerable conversations to date. We step into a topic that’s often misunderstood, stigmatized, or avoided altogether - alternative medicine and the role psilocybin has played in my own mental, emotional, and relational health. I share my background growing up in a deeply religious environment, my initial skepticism, and the long road that led me to explore psilocybin in a clinical, intentional setting. We talk openly about emotional reactivity, anxiety, ADD, anger, self-criticism, and the hidden cost many high-performing leaders carry as they chase growth, success, and legacy. This isn’t about escapism or chasing an experience - it’s about healing, stability, and building emotional margin so we can show up better for our families, our teams, and ourselves. This conversation isn’t prescriptive or promotional. It’s an honest exploration of curiosity, research, personal experience, and the growing body of evidence showing how some leaders are finding lasting change by addressing the battle between their ears - not just their to-do lists.

Hope you enjoy,

Chris

Why You Should Listen:

[00:02:44] Why emotional stability - not motivation or discipline - may be the missing piece for leaders stuck in anxiety, anger, or burnout

[00:06:45] How psilocybin therapy moved from military PTSD research into the lives of high-performing professionals seeking lasting mental health

[00:11:24] What a single therapeutic experience can reveal about self-criticism, reactivity, and the hidden narratives shaping your behavior

[00:22:00] How increased emotional margin can transform relationships with spouses, kids, and teams, not just productivity

[00:31:37] Why intention, environment, and facilitation matter, and how misuse versus medicine creates radically different outcomes

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 192 - "The Silent Killer of Restoration Company Growth: Poor Client Experience"

Floodlight Consulting Group, LLC — Thu, 01 Jan 2026 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I dig into one of the most overlooked drivers of growth in service businesses: the client experience. Sparked by a frustrating real-world story, we unpack how even well-intentioned teams can slowly erode trust through poor communication, missed expectations, and a lack of follow-through - and why those failures compound over time. We talk candidly about how competition in restoration and home services is changing, why today’s customers are more informed and more skeptical than ever, and how growth, PE-backed operators, and higher deductibles are raising the bar for professionalism across the industry. From engineering a client experience instead of relying on heroics, to setting expectations early, owning the hard parts of the process, and designing workflows that protect trust, this episode is a practical reminder that growth doesn’t come from doing more work - it comes from doing the work better. If you’re a business owner or leader trying to scale without sacrificing reputation, referrals, or sanity, this conversation is a must-listen.

Hope you enjoy.

Chris

Why You Should Listen

[00:02:45] How a single bad customer experience exposed the quiet ways service quality erodes - even inside well-run companies

[00:06:09] Why growth, higher deductibles, and more sophisticated competitors are forcing service businesses to rethink how they win and retain clients

[00:09:45] How poor communication and unmanaged expectations turn customers into project managers - and destroy trust in the process

[00:18:08] Why engineering a client experience beats relying on individual heroics — and how workflows protect both customers and teams

[00:29:27] How setting expectations early, telling clients the hard truths, and embracing friction can actually become your biggest competitive advantage

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 191 - "Rabbit Trails: The Last 60 Days"

Floodlight Consulting Group, LLC — Tue, 23 Dec 2025 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down for a raw, unfiltered look at the last 60 days - the travel, the pressure, the wins we haven’t slowed down to celebrate, and the realities of running two fast-moving companies at the same time. We talk about what it feels like when your business hits a streak of negative momentum, how long it takes to turn the ship, and why even small signs of stabilization matter more than you think.

We get into the personal side, too - the exhaustion of constant context-shifting, how hard it’s been to hold routines together, and what we’re learning about rest, recovery, and leadership when everything speeds up at once. From supporting two teams across time zones, to protecting focus, to the conversations that are shaping our 2026 planning, this is a behind-the-scenes look at the real rhythms of entrepreneurship.

Hope you enjoy.

Chris

Why You Should Listen

[00:01:20] What the last 60 days looked like inside two growing companies - and how to recognize when negative momentum starts, stops, and finally stabilizes

[00:03:49] Why celebrating wins matters (even when you’re exhausted) and how missing those moments creates long-term burnout for founders and teams

[00:07:26] The truth about routines under pressure - how travel, growth, and leadership demands quietly erode the habits that keep you grounded

[00:24:13] How “context shifting” destroys focus, drains leaders, and impacts entire organizations - and why reducing it may be the key to a healthier 2026

[00:38:47] A candid look at stress, mental resets, and the tools leaders are turning to - from saunas to silence to psychedelic therapy

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 190 - "From Guitars to Plumbing Franchises"

Floodlight Consulting Group, LLC — Tue, 16 Dec 2025 07:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Claire Carreras, a musician, comedian, fashion entrepreneur, and now co-owner of 1-Tom Plumber Austin to unpack one of the most unexpected and compelling career journeys we’ve ever featured. Claire opens up about a childhood marked by constant relocation across multiple countries, how creativity and performance became her anchor, and how those early experiences shaped the grit and resourcefulness she now brings to building service businesses.

We explore the rise and collapse of her fashion brands, the financial devastation of COVID, and what it took to rebuild her life from scratch in a new country. Claire shares the mindset shifts that helped her scale restoration and plumbing operations, the leadership lessons she brought from stages and tour vans, and her refreshingly honest view on managing people, burnout, and generational differences inside a 24/7 business.

If you’re drawn to real entrepreneurial stories, the raw ones, with bruises, resilience, and reinvention; this conversation is worth every minute.

Hope you enjoy.

Chris

Why You Should Listen...

[00:05:15] How a turbulent childhood, constant relocation, and exposure to wildly different cultures forged Claire’s resilience and leadership instincts

[00:13:03] How acting, stand-up comedy, and 15 years of international touring built the confidence, grit, and communication skills she now uses to scale home-service companies

[00:20:27] What three failed fashion businesses taught her about timing, financial risk, market collapse, and how to recover when everything falls apart

[00:28:14] Why she jumped into One-Tom Plumber after COVID wiped out her income, and how she built a 5-truck operation in months by leaning into clarity, systems, and urgency

[00:45:06] How Claire motivates teams through uncertainty, connects personally without lowering standards, and navigates generational differences around pressure and mental health

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 189 - "From Feeding the 5000 to PuroClean and Plumbing"

Floodlight Consulting Group, LLC — Tue, 09 Dec 2025 07:00:00 -0000

In this episode of Head, Heart, and Boots, I sit down with Nilo Quiroz and John Villon to unpack their unlikely path from oil-and-gas engineers to running one of the fastest-growing PuroClean and 1-Tom Plumber operations in the country.

We get into how early failures shaped their mindset, why putting ego aside became the key to their partnership, and how saying yes—long before they felt ready—helped them accelerate past the typical startup grind. From feeding thousands of hurricane responders to tearing out their first flooded home with support from the franchise network, their journey is a masterclass in hustle, humility, and learning fast.

Hope you enjoy.

Chris

Why You Should Listen

[00:07:36] How two radically different personalities learned to set ego aside and build a partnership that actually works under pressure

[00:18:36] Why saying “yes” to unfamiliar work (and figuring it out later) became their biggest accelerator in the early years

[00:24:45] What their first hurricane deployment taught them about learning fast, asking for help, and leveraging a franchise network

[00:33:00] How diversification—contents, reconstruction, bio, plumbing—kept their business alive when mitigation slowed down

[00:43:45] Why they see business as a marathon, not a sprint, and how that mindset helped them survive failures and grow multiple companies

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 188 - "Tap Out or Level Up - Leadership Lessons from the Mats"

Floodlight Consulting Group, LLC — Tue, 02 Dec 2025 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I sit down with Alejandro to unpack what ten years inside one of the toughest jiu jitsu cultures in the country can teach us about leadership, loyalty, and personal growth. We dig into how a broken season in his life led him to a mentor who changed everything, why the Daisy Fresh laundromat became a proving ground for world class competitors, and how the same principles that shape great fighters also shape great teams.

Hope you enjoy

Chris

Why You Should Listen

[00:02:36] How one mentor’s belief and availability created lifelong loyalty and a culture people wanted to be part of
[00:11:03] What living and training in an old laundromat taught fighters about discipline, discomfort, and eliminating excuses
[00:21:00] The long, unglamorous process behind becoming a world class grappler and why consistency beats talent over time
[00:25:39] How wrestling and jiu jitsu build confidence, emotional control, and character in kids and adults alike
[00:36:05] How Alejandro revived a dead high school program by applying the same leadership principles that shaped him on the mat

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 187 - "Radical Candor"

Floodlight Consulting Group, LLC — Tue, 11 Nov 2025 08:00:00 -0000

In this episode of Head, Heart, and Boots, Brandon and I dive into what Netflix got right about radical candor and how restoration leaders can use it to build healthier, faster-growing teams. We pull insights from No Rules Rules, share how we’re applying those same principles inside FP Restoration, and talk about how fear of feedback quietly kills trust, growth, and leadership potential.

hope you enjoy - Chris

Why You Should Listen

[00:03:40] How Netflix built a culture of radical candor and why it became a competitive edge
[00:10:00] What happens when leaders reward truth instead of politics
[00:18:00] How we’re using radical candor inside FP Restoration to drive real growth
[00:27:00] Creating safety and structure so your team can speak up with honesty
[00:38:00] Why someone has to go first if you want a culture built on trust

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 186 - "From Chaos to Cash Flow, With Jim Emerich"

Floodlight Consulting Group, LLC — Tue, 14 Oct 2025 07:00:00 -0000

I’ll be real. Finance used to feel like the boring side of business. But the deeper we’ve gone, the more I’ve realized the numbers tell the story. In this one, Chris and I sit down with Jim Emerich of Backbone CFO to talk about how to turn financial chaos into clarity, and clarity into growth.

Jim breaks down what most owners get wrong about money, how to build incentive comp that actually pays, and why mastering cash flow is the key to scaling without stress.

Thanks for Listening, Brandon

Key Takeaways

[00:01:00] Why finance isn’t boring, it’s your growth engine
[00:06:00] Ambition vs. contentment, the mindset that keeps you sane
[00:10:45] Incentive comp that motivates and pays out
[00:17:30] Open-book management and the power of transparency
[00:25:40] Avoiding the owner’s draw trap
[00:32:00] Lifestyle business vs. enterprise value
[00:38:50] Pricing, margins, and funding real growth
[00:45:10] Building a business banks and buyers love
[00:52:00] Final gut check, are you the constraint

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 185 - "The Heart Of Planning"

Floodlight Consulting Group, LLC — Tue, 07 Oct 2025 07:00:00 -0000

I’m Chris, and in this episode Brandon and I talk about what year-end planning really looks like when you stop chasing perfect dashboards and start leading with purpose. We unpack what worked for Floodlight this year, how we intentionally ran lean to leap ahead, and why your team’s buy-in depends on more than KPIs.

What We Cover

[00:01:12] Planning Q4 like an investor and how we turned red months into green growth
[00:05:11] Why most leaders undervalue strategic planning and treat it like a checklist
[00:08:57] Mission before metrics and how to build KPIs that actually drive vision
[00:14:25] The “100 Point Week” system for sales reps and why simple wins
[00:20:06] How C-suite dashboards actually work with 3 to 4 key metrics
[00:31:38] Aligning sales and operations around customer experience, not just numbers
[00:53:36] Tommy Mello’s story about building a dream big enough for others to fit inside it

Key Takeaways

Plan on purpose, not by habit.
Use fewer, clearer KPIs.
Simplify tracking so reps can sell, not babysit CRMs.
Make your mission about people, not profit.
Audit your own leadership because culture is the real KPI.

If you’re leading a restoration or home-service company and planning for next year, this episode is your field guide for making 2026 different.

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 184 - "Not Trying To Get Political"

Floodlight Consulting Group, LLC — Tue, 30 Sep 2025 07:00:00 -0000

In this episode, Brandon and I wrestle with a tough reality: what happens when disagreement turns into dehumanization, and speaking your mind no longer feels safe?

I share how a simple Facebook post after the death of Charlie Kirk spiraled into thousands of views and increasingly vicious comments, and how it left me questioning whether reasonable people can still say what they think out loud. Brandon brings a veteran's perspective: he's been overseas, he's seen what real evil looks like, and he's watched men and women sacrifice everything for the freedom we're now dismantling in how we treat each other. This isn't about politics. It's about leadership, humanity, and protecting the freedom to have hard conversations. Because if reasonable people stay silent, the extremes get the microphone.

-Chris

Why You Should Listen

[1:09] The Facebook post: 5,000 views in 48 hours and what the comment section revealed
[6:30] Brandon on the boundary that got broken, and why this isn't about agreeing with anyone
[11:00] The cultural shift we've watched reach our workplaces: "you are responsible for my feelings"
[17:29] Why staying silent isn't neutral: what happens when reasonable leaders leave the conversation
[19:30] A veteran's view of what free speech actually cost, and who paid for it
[25:11] Brandon's challenge to all of us, left, right, and center

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 183 - "TRT And Froyo"

Floodlight Consulting Group, LLC — Tue, 16 Sep 2025 07:00:00 -0000

In this one, Chris and I talk fitness, sleep, supplements, and how to keep your body in the game while leading in the restoration industry. Late-night emergency calls, unpredictable schedules, and high-stress jobs can wreck your health if you don’t have a plan. We share how morning training, sleep tech, diet balance, and smart supplementation keep us sharp so we can show up strong for our teams and clients. We even dig into creatine for brain energy and the truth about TRT vs. enclomiphene.

Thanks for listening,

Brandon

Key Takeaways

[00:04:30] Morning training: 4:15 a.m. alarm = momentum and accountability.
[00:06:30] Injury hacks: Train smart with machines/isolation to stay strong under stress.
[00:13:50] Creatine boost: 5g for muscle, 15g supports brain energy—huge for long shifts.
[00:18:30] Sleep tech: Pod covers, less caffeine/screens, smarter wake-ups for recovery.
[00:26:50] Diet freedom: 1g protein/lb, meat + fruit, and guilt-free “when in Rome” meals.
[00:34:20] Hormones: Low T? Get labs. Options from enclomiphene to TRT explained.
[00:45:30] Energy hack: Exogenous ketones give clean focus without the crash

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 182 - "Creating Results"

Floodlight Consulting Group, LLC — Tue, 09 Sep 2025 12:00:00 -0000

Brandon and I get real about extreme ownership in leadership - not theory, but the daily behaviors that drive results. We cover how to move a struggling team member without micromanaging, why cadence beats intention, and how sales management tools like PDI and golden hours create momentum. If you lead in restoration, construction, or home services, this is your playbook for execution.

WHY YOU SHOULD LISTEN:

[00:01:52] Extreme ownership - own outcomes, not just standards
[00:04:44] Check-ins that work - midweek nudges and fast feedback loops
[00:07:15] What you walk past - quick correction prevents drift
[00:10:23] Cadence - EOS rhythms plus mid-cycle verification
[00:12:26] Sales example - coach golden hours and first-rep awkwardness
[00:16:58] PDI - daily interaction builds momentum and confidence
[00:21:09] Force multipliers - promote leaders and give bandwidth to lead

hope you enjoy, Chris

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 181 - "Printing the Future: 3D Homes, Restoration, and What’s Coming Next"

Floodlight Consulting Group, LLC — Fri, 22 Aug 2025 07:00:00 -0000

What’s up, friends! This week Brandon and I are coming to you from our brand-new HHB studio: vaulted ceilings, windows to the world, and a backdrop so good it deserves a tattoo. And for our first show in this space, we went big.

We sat down with David Gonzalez and Mark Mushlitz from K4K Construction, guys who are pioneering 3D printed concrete homes. Yes, literally printing houses.

This isn’t sci-fi anymore. It’s happening now, and it has massive implications for construction, restoration, and how we think about the homes we live in.

Thanks for listening, Chris

Why You Should Listen:

[00:04:41] 3D Printed Homes Explained – How concrete is layered to build faster, stronger walls.

[00:06:56] Early Adoption – Texas leads the way with hundreds of 3D printed homes.

[00:09:03] Economics – High upfront costs, but major labor and waste savings.

[00:13:10] Speed – Walls in days, not months.

[00:15:01] Commercial Use – Walmart already testing large-scale builds.

[00:20:08] Design Freedom – Curves, arcs, and finishes beyond square boxes.

[00:23:44] Durability – Fire, water, and pest resistance with better insulation.

[00:32:04] Restoration Impact – Resilient rebuilds that ease client trauma.

[00:39:16] AI + 3D Printing – Smarter programming, faster adoption.

[00:43:36] Next Generation – Why trades and future builders should pay attention now.

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 180 - "Growing Revenue, With AI With Nick D'Urbano"

Floodlight Consulting Group, LLC — Tue, 12 Aug 2025 19:00:00 -0000

AI isn’t just hype, it’s already changing how service companies capture leads, close deals, and keep customers happy. In this episode, Chris and Brandon dive into the most practical, boots-on-the-ground conversation we’ve ever had about AI for the trades.

Our guest, Nick D’Urbano, CRO and co-founder of Distance, brings a wild career path, from Deloitte M&A to running growth for Victoria’s Secret overseas, to his mission of helping restoration, plumbing, and HVAC companies stop letting revenue slip through the cracks

Why you should listen:

[00:03:37] Nick’s career path and how e-commerce growth strategies translate perfectly into service industries.
[00:10:19] Why your call intake process is probably leaking revenue—and how to fix it before spending more on marketing.
[00:16:30] The cost of missed calls, after-hours gaps, and the “storm surge” scenario where AI can save six-figure jobs.
[00:23:35] Offensive vs. defensive AI strategies—when to focus on lead capture vs. protecting the leads you’ve already paid for.
[00:33:37] How far AI voice has come—and why it’s no longer the clunky, robotic call bot you’re picturing.
[00:44:21] Using AI across different channels (voice, SMS, chat) to meet customers where they’re at—in real time.
[00:50:51] The opportunity to use AI for proactive customer check-ins to prevent small frustrations from turning into slow-pay invoices.
[01:01:47] The three main ways Distance helps companies capture more leads and book more jobs.

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 179 - "The Second Half"

Floodlight Consulting Group, LLC — Thu, 24 Jul 2025 07:00:00 -0000

If you're mid-career and wondering why the grind feels heavier, or you're trying to make peace with a shift in your role - this one’s for you.

I finally understood what was really happening in my brain. That realization gave me clarity, and confidence. [00:05:27]
Crystallized vs. fluid intelligence: Once you know which one you’re operating from, you stop competing with 25-year-olds. [00:07:02]
The “definition of done” lens changed how I lead younger, faster thinkers, and freed up my bandwidth. [00:11:27]
John Eldredge’s 6 stages of manhood helped me figure out what stage I skipped... and how I went back to reclaim it. [00:22:05]
I no longer need the applause. That’s when I realized it’s time to share the stage, not dominate it. [00:44:18]

-Thanks for listening, Chris and Brandon

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 178 - "Wisdom from a Run of Acquisitions, with Jeff Moore"

Floodlight Consulting Group, LLC — Wed, 16 Jul 2025 07:00:00 -0000

Ever wonder what it really takes to build an M&A machine inside the restoration world? This week, we sit down with Jeff Moore, the guy leading the charge at ATI Restoration, to get into the weeds on what he’s learned after buying 40+ companies in five short years.

We dig into:

Why culture eats EBITDA for breakfast 44:00
The million-dollar HR screwup that still makes Jeff cringe 08:25
Why earnouts suck (his words, not ours) 10:55
How misjudging people can cost you a hell of a lot more than money 33:41
What most folks misunderstand about ATI (and big players in general) 49:18
Why PE-backed rollups fail—and what separates a win from a write-off 40:52

It’s not just M&A talk—this is about identity, reputation, trust, and straight-up hard-won leadership scars.

thanks for listening, Chris and Brandon

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Spotlight on Floodlight: Your Secret Weapon for Sales & Scaling

Fractional Sales Leadership

They act as your outsourced VP of Sales, taking full responsibility for training, managing, and growing your sales team. No six-figure hire needed.
Clients often close 20 to 50 percent more deals within six months, thanks to data-driven coaching, CRM setup, scripts, and performance reviews.
More at floodlightgrp.com/sales

Commercial Sales MasterCourse

A self-paced, video-driven B2B sales course designed specifically for restoration teams. Perfect for building commercial revenue and getting free from TPA handcuffs.
Covers mindset, prospecting, pipeline building, LinkedIn lead generation, and includes a $250 discount with code SALESBOOST.
Details at floodlightgrp.com/courses

Tailored Consulting & Coaching

Floodlight’s Propel Your Business methodology offers a full-circle roadmap: financials, sales, marketing, leadership, recruiting, productivity. All built for contractors.
These aren’t “life coaches.” They’re former restoration owners who’ve lived the chaos and know how to scale out of it.
Explore more at floodlightgrp.com

Live Training, Tools & Strategic Partnerships

Floodlight also delivers live onsite and virtual training, keynote speaking, and leadership tracks covering operations, project management, and strategic growth.
Bonus: They’ve vetted tools like Xcelerate, Liftify, and Sureti. Floodlight clients get access to exclusive discounts on tech that actually moves the needle.
See all partnerships at floodlightgrp.com/partners

Why it matters for you as a listener

You don’t need to figure this stuff out alone.
If you’re serious about sales growth, operational clarity, exit readiness, or leadership development, Floodlight is already helping folks like you scale smarter.
And you get it from industry insiders. People who’ve sat in your chair, survived the fires, and built systems that actually work.

Ep 177 - "Revenue Is Down? With Aaron Brunko and David Obert"

Floodlight Consulting Group, LLC — Fri, 11 Jul 2025 07:00:00 -0000

In this episode, we get into the weeds with David Obert and Aaron Brunko to figure out what’s actually driving the dip in claim volume, and what it means for us on the ground.

Spoiler: It’s not just the weather.

We break down six key contributors, from deductible creep to increased competition, and dig into how AI, estimating, and people power are reshaping the game.

Check it out:
[00:08:00] Why claim volume feels low, and what the data really says
[00:14:00] The impact of at-home workforces and tech-driven loss prevention
[00:19:30] New players, new pressure: PE-backed firms and claim share
[00:31:00] How centralized estimating is shifting the role of the estimator
[00:49:00] AI, automation, and the next 18-36 months in scope writing
[01:02:00] What contractors should focus on right now (hint: people)

Big takeaway:
This isn’t a time to coast, it’s a time to compete. How we make clients feel matters more than ever. Invest in your people. Dial in your process. Use tech to amplify, not replace.

thanks for listening,

Brandon and Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance; partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest-running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

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Ep 176 - "Start With The Future In Mind, With Sadiq Isu"

Floodlight Consulting Group, LLC — Tue, 01 Jul 2025 07:00:00 -0000

Some people build their businesses one fire at a time. Sadiq Isu builds with the end in mind, and it shows.

Brandon and I sat down with Sadiq to talk about what it looks like to lead with clarity. He’s an immigrant who bought, built, and sold restoration companies, and did it on purpose. No scramble, no guesswork. Just steady, strategic growth with people and legacy at the core.

This isn’t theory. It’s what happens when you trade short-term wins for long-term impact.

Why You Should Listen:

[08:22] From night shift to ownership, Sadiq’s first few years in the U.S.
[16:41] Why he builds every company from the exit backward
[24:12] How he 2–3x’d his company’s value before selling
[26:00] The one trait that makes a partnership work
[33:44] Faith, family, and values, not just talk, but operational strategy
[40:35] What restoration leaders are missing, and how to course-correct
[49:01] How to build a company that reflects who you are, not just what you do

If you're building something to last, this one’s worth a listen.

-Chris

Thank you sponsors!

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Ep 175 - "Post Father's Day Reflections"

Floodlight Consulting Group, LLC — Tue, 24 Jun 2025 07:00:00 -0000

The Father, the Builder, the Balance - This one's personal. Chris and I sat down to talk about the real stuff behind building a business, being husbands, dads, friends—while staying ambitious. If you're in that tension too, you'll feel seen in this one.

Why You Should Listen:

[04:47] Building can cost more than you think, especially at home.
[06:10] Chris opens up about losing his dad and the emotional wreckage that followed.
[16:32] What does it mean to live like a Renaissance man?
[35:57] You don’t have to carry the whole business to win big.
[44:44] “Are you ready to not matter to your business?” The exit nobody prepares for.
[54:13] If you’re a dad or a son, this is your call to lean in.

No business strategy here, just two guys wrestling with what really matters.

-Brandon

Thank you sponsors!

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Ep 174 - "Dealing With A Downturn"

Floodlight Consulting Group, LLC — Tue, 27 May 2025 07:00:00 -0000

Look—most of us in this industry have lived through tough stretches. When claim volume dries up or margins get squeezed, the gut reaction is to cut, freeze, survive. But Brandon and I are asking a better question: What if this slowdown is the wake-up call your business needed?

This conversation is all about what to do now and how to build a company that thrives tomorrow. We're not peddling theory—we’re sharing the stuff we’ve seen work, and what we’re doing ourselves.

Why you should listen:

[08:29] Why the “gravy train” of program work is over—and what replaces it.
[13:20] How to trim cost without cutting muscle: smart spend vs. emotional spend.
[20:16] A full-time estimator for $1,400/month? Why offshore labor isn’t just for tech startups.
[27:23] The #1 reason VAs and fractional hires fail—and how to fix it.
[32:16] Still using mid-level PMs to babysit losses? There’s a better way.
[46:26] In-house trades vs. subs: what costs you more when things slow down?
[51:42] Fractional leadership: when to stop hiring full-time and start hiring smarter.
[58:05] AI isn’t replacing your team—but it might replace your excuses.
[63:52] Is your tradeshow spend actually doing anything? How to rethink it.
[70:23] Want to fix a $500K revenue problem? Here's how to sell your way out.

You’re not stuck. But you might need a new playbook.

—Chris

Thank you sponsors!

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Ep 173 - "Breaking Bad Financial Habits With Backbone CFO"

Floodlight Consulting Group, LLC — Tue, 20 May 2025 07:00:00 -0000

Brandon here. Look — I get it. Financial episodes don’t usually light people’s hair on fire. But this one? This one’s different. Chris and I sat down with Jim Emerich and Melissa Zinni from Backbone CFO — and I walked away with real answers to questions I’ve been wrestling with in my own business.

This convo was way more than spreadsheets and P&Ls. We got into the real mindset traps that keep us stuck — and the strategic moves that can unlock margin and cash flow.

Why you should listen:

(34:42) Why business owners freeze — and how to break through indecision.
(41:42) Controller vs. CFO — know the difference, save your business.
(13:40) Expanding locations? Avoid the cash flow sucker punch.
(47:43) What 20% profit actually looks like — and how to get there.
(57:52) How one company saved $50K by ditching a bloated setup.
(51:15) Self-insurance and group captives — the financial hacks nobody’s using.

This one’s loaded with takeaways. If you're trying to scale smart and stop leaving money on the table, don't skip it.

Thank you sponsors!

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Ep 172 - "The Family Business, With Holden Looper"

Floodlight Consulting Group, LLC — Tue, 06 May 2025 07:00:00 -0000

Hey friends, Brandon here. This one hit different. Chris and I sat down with Holden Looper, CEO of Blue Shield Environmental and second-gen leader in the Southeast Restoration family. Still in his 20s, Holden’s already building something of his own — with a foundation of grit, integrity, and values that run deep in his family’s business.

We talked legacy, leadership, and how to do family business in a way that actually works. If you're navigating the generational handoff or raising kids in the business, this episode is a blueprint for how to do it with intention.

[00:04:00] – Thrown Into the Fire (Literally)

[00:13:00] – Transparency at Home

[00:41:45] – Launching Blue Shield Environmental

[00:51:24] – Advice for Family Businesses

Thank you sponsors!

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Ep 171 - "Inside The Pink Culture"

Floodlight Consulting Group, LLC — Tue, 29 Apr 2025 07:00:00 -0000

Hey friends this is Chris. In this episode, Brandon and I dive into the unique internal culture of 1Tom Plumber alongside guests Leah Hanlon (one of the OGs from Icon Restoration) and Alvaro Leal (Rocky's right-hand man). This isn’t just a recap of a Discovery Day or another 1Tom Plumber promo—it's a transparent look behind the curtain at how intentional culture creation drives growth, team loyalty, and operational excellence. There's a lot of real talk about leadership, trust, "failing forward," and fostering a tight-knit work family.

[00:08:23] – Why Employees Stay (Leah’s Perspective)

[00:15:25] – Fail Forward Culture

[00:38:51] – Working Interviews: Secret Weapon

[00:51:56] – Hiring Systems and Final Takeaways

Thank you sponsors!

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Ep 170 - "Coaching vs Training"

Floodlight Consulting Group, LLC — Wed, 23 Apr 2025 07:00:00 -0000

So we jumped into this episode to wrestle with something that's been front and center lately in our client work—and in our own Floodlight team:
-Why isn't our “training” sticking?
-Why do good people still hesitate or fall short after a solid onboarding or rollout?

It’s because we’re mistaking knowledge transfer for skill transfer.
Let me break that down.

I’ve been thinking a lot lately about this gap that keeps showing up—between what we think we’re doing as leaders and what’s actually happening in the trenches with our teams. And man, I’ll be honest… for a long time, I confused training with coaching. I thought if I gave a killer talk, showed the playbook, or laid down some well-crafted processes, then boom—problem solved. We’re off to the races. But that’s not how real transformation works. Not even close.

[00:04:20] Training ≠ Coaching

[00:10:20] The Ego Trap

[00:15:14] Coaching Gold: The Wayne Story

[00:34:08] Values = Leverage

[00:46:03] Two Tactical Nuggets

Thank you sponsors!

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Ep 169 - "Raising The Bar With Liveswitch"

Floodlight Consulting Group, LLC — Fri, 11 Apr 2025 14:50:00 -0000

What’s up, folks? It’s Brandon from Head, Heart, and Boots. In today’s episode, Chris and I sit down with James from LiveSwitch to talk about some seriously cool tech that’s changing the way businesses handle customer interactions—especially in the restoration game. This isn't just about fixing damage; it’s about making real, human connections when your customers are in crisis. If you’ve ever wanted a way to connect with people on a deeper level, especially when they’re stressed out and at their lowest, LiveSwitch is here to make that happen.

[00:02:08] - What is LiveSwitch?

[00:05:56] - Restoration Use Case

[00:12:00] - Emotional Connection

[00:16:33] - QR Code Lead Gen

[00:20:20] - Sales & Training

[00:40:30] - Pricing

[00:45:42] - Accountability & Safety

Thank you sponsors!

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Ep 168 - "The Superpower of Tomorrow’s Leader"

Floodlight Consulting Group, LLC — Tue, 01 Apr 2025 07:00:00 -0000

Hey, it's Chris here. In today’s episode, Brandon and I tackle some essential truths about leadership and teamwork that you won’t want to miss. We discuss why emotional intelligence isn’t just a nice-to-have, but a core attribute of leaders who excel. We delve into what makes someone more than just a team member but a true asset to any group. We’ll show you why prioritizing character over technical skills in your hiring process can transform your team dynamics, and why trust is the bedrock of all successful relationships.

Join us as we share personal stories and insights that highlight the power of human connections, especially important in our digital-first world. We wrap up with a focus on the soft skills that set exceptional leaders apart in an era where AI and automation are on the rise. Tune in to learn how to harness these insights to become a better leader and team player in today’s fast-evolving landscape.

06:32 - Building Team Chemistry
14:31 - Discussing Emotional Intelligence
21:38 - Hiring for Character
28:10 - Adapting in Business
34:28 - Fostering Trust and Connection
39:34 - Emphasizing Humanity in Business
56:49 - Leadership Superpowers for Tomorrow

Thank you sponsors!

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Ep 167 - "The Alone Victim"

Floodlight Consulting Group, LLC — Tue, 25 Mar 2025 07:00:00 -0000

Hey everyone, Chris here from the Head, Heart, and Boots podcast. In our latest episode, Brandon and I get really personal about the trials we face—not just as leaders but as individuals pushing through tough times. This episode really hits close to home for both of us. We're laying it all out there because transformation starts with being honest with ourselves and with you, our listeners.

Episode Highlights:

Confronting Challenges: We dive into how easy it is to feel like a victim of our circumstances and the profound impact it has on us. Brandon opens up about his recent struggles with injuries and how this has tested his mental fortitude and leadership.
Stories of Strength: Inspired by the incredible tales from the Sean Ryan show, we reflect on the grit and resilience of military personnel, connecting their experiences to our own battles.
The Silent Struggle: We discuss the crucial importance of mental health and having a support system, and how often people suffer in silence—reminding us all that it's okay to reach out.
Choosing Action Over Inaction: The episode takes a turn into empowerment, as we talk about taking back control and stepping out of the shadows of victimhood through proactive choices and leadership.

Thank you sponsors!

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Ep 166 - "More, Better And New"

Floodlight Consulting Group, LLC — Tue, 18 Mar 2025 07:00:00 -0000

Hey everyone, Brandon here. I’m thrilled for you to join Chris and me as we delve into our newest podcast episode. It's filled with personal stories and effective strategies that matter to us and any business leader. Here’s a sneak peek:

Real Transformations: We're getting real about the changes happening in our lives and how we're adapting in our businesses.
Essential Tools: I'll introduce you to some game-changing strategies and tools, like the ALN Apartment Database, that have revolutionized our sales approach.
Health and Vitality: We are sharing personal health tips that have significantly boosted our energy and overall well-being.
Honest Conversations: Expect plenty of our usual banter and heartfelt discussions as we tackle everything from daily challenges to significant life decisions.

I believe there’s something in this episode that will strike a chord with you. So give it a listen, drop us a review, or share it with someone who could use some inspiration or a fresh perspective. Can’t wait to hear what you think!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

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Business Health & Value Assessment

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Ep 165 - "Culture First With Thomasville Restoration"

Floodlight Consulting Group, LLC — Tue, 04 Mar 2025 08:00:00 -0000

Hey everyone, Chris here. In this latest episode of Head, Heart, and Boots, Brandon and I had the absolute pleasure of sitting down with Alexus from Thomasville Restoration. She blew us away with her insights on reshaping recruitment and branding in the restoration industry. Trust me, this is an episode that truly revolutionizes how you think about team building and company identity.

Here’s Why We Love This Episode:

Innovative Recruitment Ideas: Alexus shares how Thomasville uses their branding strategies not just externally but as a core part of their recruitment. This approach attracts top talent and creates a workplace where everyone wants to be.
Building a Magnetic Culture: We dive deep into how Thomasville integrates their brand values throughout every employee interaction, transforming their workplace culture into something genuinely inviting and cohesive.
Engaging and Retaining Talent: Discover the creative and effective methods Thomasville employs to keep employee engagement high and loyalty even higher. Their approach makes the company's brand a living part of their employees' lives.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

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Business Health & Value Assessment

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Value Acceleration Strategies

Ep 164 - "Driving Sales Through Customer Experience"

Floodlight Consulting Group, LLC — Thu, 27 Feb 2025 08:00:00 -0000

In this episode of the Head, Heart, and Boots podcast, join Chris and Brandon as they dive deep into how today's leaders can revolutionize their strategies and truly connect with their teams and customers.

Here’s What You’re in For:

Unlock Pain Solution Selling: In this episode, discover how tapping into your customers’ needs can radically shift your sales game.
Systemize Success: Learn the secrets to crafting systems that not only fix issues but also consistently deliver a knockout customer experience.
Blend Sales with Stellar Service: Find out how to seamlessly integrate sales with top-notch customer service for increased loyalty and satisfaction.
Sneak Peek at Expert Panels: Get a preview of the high-level discussions at the upcoming Access conference, focusing on next-level customer experiences in the restoration industry.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

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https://candrmagazine.com

https://getinsights.org/floodlight

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Business Health & Value Assessment

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Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
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Ep 163 - Bonus Episode - "RIA, LET'S GO!"

Floodlight Consulting Group, LLC — Tue, 25 Feb 2025 08:00:00 -0000

In this Episode of Head, Heart, and Boots as we sit down with the inspiring Mark Davis to explore the transformative experiences at the RIA convention. Dive into a discussion full of personal stories, professional tips, and the real impact of community and education in the restoration industry.

Why You Should Listen:

Gain insights from a seasoned expert
Uncover the value of RIA for growth and networking
Hear about the real-world benefits of connecting with industry leaders

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

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Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
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Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 162 - "Trump, DOGE & Hitler"

Floodlight Consulting Group, LLC — Tue, 18 Feb 2025 08:00:00 -0000

Dive into a no-holds-barred discussion with Chris and Brandon as they tackle the tough topics of change in business and societal shifts in the latest "Head, Heart, and Boots" episode. They’re cutting through the noise with sharp insights and real-life leadership stories.

Key Takeaways:

Change Mastery: Learn how to navigate your business through transformative times with confidence and strategic smarts.
Society’s Echo: Discover how current political dramas reflect the dynamics within organizations, and what that means for leaders today.
Personal vs. Professional: Get tips on balancing your personal values with your professional demands during uncertain times.
Leadership Tactics: Straight talk on practical strategies from the front lines to help you lead better and smarter.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

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Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
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Value Acceleration Strategies

Ep 161 - "In Your Own Best Interest"

Floodlight Consulting Group, LLC — Tue, 11 Feb 2025 16:00:00 -0000

Tune into "Head, Heart, and Boots" as Chris and Brandon unpack the M&A game in the restoration industry. They’re dropping wisdom on prepping your business for sale and why solid leadership skills are your best bet for a lucrative exit. Whether you’re looking to sell soon or just setting up for success, this episode is packed with insider tips and real-world strategies to boost your business’s market value.

Key Takeaways:

Leadership and Legacy: Learn why building a strong leadership team is crucial for a smooth and profitable business transition.
M&A Insights: Get the lowdown on how M&As are evolving—think strategic partnerships over complete buyouts.
Boost Your Biz: Find out how to position your company to attract top-dollar offers with practical advice from those who’ve been there.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 160 - "Trimming The Vine"

Floodlight Consulting Group, LLC — Tue, 04 Feb 2025 08:00:00 -0000

Dive into this dynamic episode of "Head, Heart, and Boots" where hosts Brandon and Chris unpack the secrets of sustainable growth through the lens of nature's cycles. Discover how strategic rest and consistent growth can transform your business approach, drawing on insights from Floodlight Consulting Group’s successes. Whether you’re steering a startup or leading an established company, this episode offers actionable strategies to foster resilience and drive thoughtful expansion in your professional life.

Key Takeaways:

Sustainable Practices: Understand the impact of steady growth versus rapid expansions.
The Power of Pause: Learn how integrating rest into your business cycle can boost long-term productivity.
Leadership Development: Enhance your leadership with strategies aligned with natural rhythms for a healthier work environment.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 159 - "The Real Spirit Of Core Values"

Floodlight Consulting Group, LLC — Thu, 30 Jan 2025 23:31:00 -0000

Jump into a no-nonsense discussion with hosts Chris and Brandon as they unpack the gritty details of annual planning and the realignment of core values in today’s business and leadership environments. This episode of "Head, Heart, and Boots" dives into the real-world implications of their recent strategy sessions, which have profoundly influenced their approach to leadership and company direction.

Key Takeaways:

Beyond the Basics of Annual Planning: Explore how thorough planning extends beyond mere numbers to include the vital alignment of behaviors and culture essential for a company's success.
Rethinking Core Values: Find out why it’s crucial to reassess and redefine core values so they genuinely resonate, driving meaningful and impactful leadership decisions.
Growth Tales: The hosts share their own stories of personal and professional evolution, emphasizing the importance of being proactive and intentional about change.
Leadership Lessons That Stick: Gain actionable insights on how to streamline your leadership and management practices, making them more effective and aligned with your business goals.
Down-to-Earth Dialogues: From video game analogies to the nuts and bolts of using tools like the Gazelles planning framework, Chris and Brandon keep the conversation relatable yet rich with strategic wisdom.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 158 - "Maybe You Need A Theme"

Floodlight Consulting Group, LLC — Tue, 21 Jan 2025 08:00:00 -0000

Join Chris and Brandon as they tear into the nitty-gritty of evolving personally and leading your business with grit in this fresh episode of the Head, Heart, and Boots podcast. They’re sharing some profound wisdom on how vital it is to be reliable and disciplined both at the helm of a business and in your personal life. Check out what’s in store:

Ditching the Old School: Forget those tired New Year's resolutions. Chris and Brandon discuss shifting gears to focus on a yearly theme that truly resonates with actionable steps.
Real Talk: The hosts share raw, real-life stories and reflections that underscore the need for consistency and dependability in everything you do.
Wisdom: Absorb firsthand accounts and lessons on applying these ideas to everyday challenges, boosting your leadership game and operational mojo.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 157 - "Owner's Chat, With Kevin and Coral"

Floodlight Consulting Group, LLC — Tue, 07 Jan 2025 08:00:00 -0000

Welcome back to the "Head, Heart, and Boots" podcast! In this must-listen episode, we're diving deep into the real, raw journey of small business ownership through the lens of Coral Martin and Kevin Kittel, dynamic partners and franchise owners of One Tom Plumber. Discover the challenges and triumphs faced by these first-time business owners who have quickly turned a franchise into a thriving enterprise within just two and a half years.

Key Takeaways:

The Human Side of Business: Learn how Coral and Kevin balance ambition with personal life, emphasizing the importance of team culture and community in business success.
Entrepreneurial Grit: Gain insights into their transition from employees to business owners, fueled by a passion for service and an unwavering commitment to their vision.
Business Growth: Explore how they strategically managed business expansion, including scaling operations, team building, and navigating the complexities of ownership.
Customer Connection: Understand the power of local branding and customer service that resonates on a personal level, making One Tom Plumber a household name in their community.

This episode is a treasure trove for anyone interested in entrepreneurship, business management, or simply loves a good story of determination and success. Don't miss out on these valuable insights—perfect for aspiring entrepreneurs and seasoned business owners alike!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 156 - "A Year In Review, With Michelle Blevins"

Floodlight Consulting Group, LLC — Tue, 31 Dec 2024 08:00:00 -0000

Hey everyone! Dive into our latest episode of "Head, Heart, and Boots" where we are joined by our special guest, Michelle Blevins from C&R Magazine. Together, we explore the powerful impact of consulting in the restoration industry, sharing insights from our journeys and the pivotal experiences that have shaped our careers.

Why You Should Listen:

Deep Dive into Consulting: Discover how strategic consulting can dramatically boost your business's growth and operational success.
End-of-Year Reflections: I'll share how we wrap up the year at Floodlight Consulting Group and set the stage for an even more successful 2025.
Insights from an Industry Expert: Michelle Blevins brings her extensive media expertise into our conversation, adding depth with her perspectives on the restoration industry.
Balancing Act: Listen to our personal stories about the challenges and victories in balancing a demanding career with a fulfilling personal life.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 155 - "Money, Work & Elk - With Mark Springer"

Floodlight Consulting Group, LLC — Tue, 24 Dec 2024 08:00:00 -0000

In this episode of "Head, Heart, and Boots" we sit down with the ever-wise Mark Springer. Mark isn't just your typical guest; he's a seasoned pro in blending deep leadership insights with hardcore financial savvy. This episode is all about getting real with the challenges and triumphs of mastering your financial game in leadership roles.

Key Takeaways:

Financial Mastery: Unpack the crucial role of financial know-how in nailing down business success and sustainability, as Mark schools us on why knowing your numbers isn’t just smart—it’s essential.
Character and Self-Control: Hear how Mark's seasoned approach to life’s curveballs with a cool head can guide your own path to being a better leader.
Long-term Vision: Dig into the value of playing the long game, both in life and business, with Mark’s epic tale of a 16-year quest for an elk, reflecting dedication that pays off.
Solitude as a Strategy: Discover how stepping back and finding time to think deeply can clear your head and sharpen your aims, something Mark swears by for realigning life and work goals.
Holistic Leadership Wisdom: Absorb the essence of leadership that goes beyond the boardroom and into the broader spectrum of life experiences and thoughtful decision-making.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 154 - "State Of The Industry, With Leighton Healey and Michelle Blevins"

Floodlight Consulting Group, LLC — Tue, 17 Dec 2024 08:00:00 -0000

In this episode of the "Head, Heart, and Boots" podcast, we dive into the impactful insights from our discussion with industry experts Michelle Blevins and Leighton Healey. This episode is a must-listen for anyone in the restoration industry looking to navigate the evolving business landscape!

Actionable advice and a deeper understanding of the industry's current state and its future directions.
Explore practical advice on enhancing business processes and team success.
Perfect for business owners, service team members, and restorers looking to thrive in a changing market.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Did you know...

Business Health & Value Assessment

Start Assessment Know Your Enterprise Value. See Your Potential Gaps.

Complete this assessment in less than 15 minutes and receive a free assessment for your business that includes:

A Lite Valuation Of Your Business
Your Value Multiplier Per Your Industry
Health Assessment Per Our PYB Methodology
Business Value & Growth Roadmap Tailored For You
Value Acceleration Strategies

Ep 153 - "Cleaning First, With Dan Claps and John Ortega"

Floodlight Consulting Group, LLC — Tue, 10 Dec 2024 08:00:00 -0000

Tune in with Chris and Brandon for a no-nonsense episode of "Head, Heart, and Boots," where they dive deep into the essentials of business growth, consulting mastery, and leadership in the tough trenches of the restoration industry. If you're looking to step up your game, this is the episode you don't want to miss.

Key Takeaways:

Consulting Smarts: Get the lowdown on how Floodlight Consulting Group helps business owners level up from being just operators to visionary leaders poised for growth or building a lasting legacy.
Pro Insights: Tap into the wisdom of consultants who've been in the grind, selling and scaling businesses, and who offer unmatched guidance tailored for the restoration industry.

Growth Strategies: Discover key strategies for viewing consulting as a wise investment in your business's future, complete with actionable tips on enhancing your operational effectiveness.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

EP 152 - "Getting To Know Your Anger, With Dr. Sotelo"

Floodlight Consulting Group, LLC — Tue, 03 Dec 2024 08:00:00 -0000

Dive into an unfiltered conversation on the "Head, Heart, and Boots" podcast as we grapple with the tough topic of anger. Join hosts Brandon and Chris along with expert Dr. Nick Sotelo, who brings a no-nonsense approach to understanding and managing anger, exploring its impact in both our personal and professional lives.

Key Takeaways:

Real Talk on Anger:

Dr. Sotelo challenges the common misconceptions about anger, presenting it as a signal to address deeper issues rather than a setback. This episode cuts through the noise, offering a clear-eyed view of anger as a primary emotion and a part of human survival instincts.

Transformation Tales:

Through stories of personal change, this discussion sheds light on how acknowledging and redirecting anger can lead to significant personal growth and better relationships.

The Ripple Effect:

Explore how unchecked anger can fray the threads of our closest relationships, particularly in family dynamics and team environments, and how forgiveness plays a crucial role in mending these bonds.

Everyday Strategies:

Gain practical advice with straightforward strategies like the "Stop, Start, Keep" method and daily gratitude exercises, giving listeners tools to start their own anger management journey.

Proactive Approach:

The episode emphasizes not waiting for a breaking point to address anger issues. It promotes ongoing self-reflection and the adoption of new, healthier habits to prevent damage before it starts.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 151 - "Holding The Line, With Ed Cross"

Floodlight Consulting Group, LLC — Tue, 19 Nov 2024 08:00:00 -0000

Gear up as Brandon and Chris get real with Ed Cross, a master of the restoration and insurance game. This episode is a goldmine for anyone ready to up their game in dealing with claims and mastering the art of negotiation.

Key Takeaways:

Expert Advice: Tap into Ed Cross's years of experience for building stronger relationships with clients and smoothing out the bumps with insurance adjusters for better claim settlements.
Communication Tactics: Discover how to keep things positive with adjusters and why listening more than you talk can be your best strategy in negotiations.
Deeper Dive: Get into the weeds on tortuous interference and its potential to change the game by stopping unfair claim denials.

This is the kind of episode you’ll want to share with your team. It’s packed with scenarios you can role-play and tips that’ll sharpen your skills in client interaction and claims handling.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 150 - "Hippy Stuff That Works"

Floodlight Consulting Group, LLC — Tue, 12 Nov 2024 08:00:00 -0000

Dive into the latest episode where Chris and Brandon from Floodlight Consulting Group tackle the real stuff—using mindfulness to smooth out rough edges in business and personal realms. With their clients pulling in over a quarter billion this year, these guys know their stuff.

They share a killer story about turning a workplace blowup into a bonding moment with a group hug, proving tough guys can get real too. Plus, they’re giving away a free business audit tool to help you pinpoint your biz's health—grab it at floodlightgrp.com/audit.

Key Takeaways:

Embrace mindfulness to boost your work environment and bottom line.
Use emotional smarts for better leadership.

Hit play, get inspired, and crank up your business game. Don’t forget to follow and drop a five-star review if it hits the mark!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 149 - "Friend Or A$$hole"

Floodlight Consulting Group, LLC — Tue, 05 Nov 2024 08:00:00 -0000

In this episode of "Head, Heart, and Boots" Chris and Brandon really get into the nitty-gritty of what it takes to lead with integrity. Dive into discussions that aren't just theoretical but drawn from the trenches of both military and business leadership.

What You'll Get From This Episode:

Leadership Real Talk: Get the lowdown on the true ups and downs of leadership, from hardcore military service to the front lines of business management.
Balancing Act: Master the art of juggling accountability with maintaining genuine relationships, and understand why it’s critical for not just surviving but thriving as a leader.
Life Lessons Meet Business: Connect with the stories and analogies that show how personal experiences shape our professional lives and vice versa.

Give this episode a listen and arm yourself with insights that could change how you handle your business and personal relationships. Don’t forget to follow and share the podcast to keep up with our community of savvy leaders. If this episode hits home, drop us a five-star review!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 148 - "The Peak And The End, With Joey Coleman"

Floodlight Consulting Group, LLC — Tue, 29 Oct 2024 07:00:00 -0000

Check out the latest "Head, Heart, and Boots" podcast episode where hosts Chris and Brandon, joined by guest expert Joey Coleman, get real about what it takes to lead with empathy and improve how businesses handle customer experiences. They dive deep into how to make a lasting impression through strategic customer interactions and the essential nature of thoughtful follow-ups.

What You'll Learn:

Maximizing Moments: Master the peak-end rule to leave a lasting impression on your customers.
Following Up Like a Boss: Uncover tactics for follow-ups that actually strengthen customer loyalty.
Leading with Heart: Get the lowdown on empathetic leadership, especially when the going gets tough.

If you're looking to sharpen your leadership edge and turn business challenges into wins, this episode is your go-to. Tune in for no-nonsense advice that speaks directly to leaders ready to elevate their game.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 147 - "Intro To Conscious Leadership, With Jim Fallon"

Floodlight Consulting Group, LLC — Tue, 22 Oct 2024 07:00:00 -0000

Tune into this episode if you're all about stepping up your leadership game and navigating challenges with a mix of grit and grace. Check out the full discussion for some straight talk on making real change where it counts.Dive into a no-holds-barred session on "Head, Heart, and Boots," where hosts Chris and Brandon from Floodlight Consulting Group chop it up with Jim Fallon of the Conscious Leadership Institute. This episode doesn't just skim the surface—it digs deep into what it means to lead with purpose and poise in the face of adversity.

Key Takeaways:

From Chaos to Clarity: Jim Fallon unpacks his journey from a high-octane entrepreneur to a guru in conscious leadership, shedding light on the transformative power of self-awareness in leadership.
Leading Through the Storm: With the Carolinas and Florida reeling from recent hurricanes, the discussion pivots to applying conscious leadership in the heat of crisis, focusing on mental toughness and strategic calm.
Cultivating Honest Feedback: Get the lowdown on building a workplace where feedback isn’t just noise but a cornerstone of growth and improvement.
Mastering Your Emotional Game: Learn how recognizing your emotional responses can give you the upper hand in decision-making and influence team vibes for the better.
Keeping Your Cool: The convo wraps with strategies to avoid burnout and keep your leadership game sharp and sustainable, balancing personal well-being with crushing it at work.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 146 - "Finding Hill" With Clint Pulver

Floodlight Consulting Group, LLC — Tue, 15 Oct 2024 07:00:00 -0000

Join us for a remarkable episode of the Head, Heart, and Boots Podcast as hosts Chris and Brandon explore Clint Pulver's inspiring journey. This episode promises to energize your week with deep insights and personal reflections. Clint talks about his YouTube series "Finding Hill," where he shares his passion for aviation and his courageous return to flying despite significant vision challenges.

In this episode, Clint delves into how personal challenges can dramatically shape professional pursuits and overall life satisfaction. He covers a variety of topics, from effective business growth strategies to the profound impact of nurturing hobbies like aviation on personal well-being and professional success.

Key Takeaways:

Strategies for aligning personal passions with professional goals.
The importance of resilience and adaptation in achieving personal dreams and business success.
Insights into balancing life with meaningful hobbies to enhance personal fulfillment and work performance.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 145 - "Primal Joy"

Floodlight Consulting Group, LLC — Tue, 08 Oct 2024 07:00:00 -0000

Dive into the latest "Head, Heart, and Boots" podcast episode where Chris and Brandon get real about what it takes to revamp ourselves and our ventures. This episode isn’t just talk—it’s about walking the talk with a mix of personal insights and hardcore business advice. They even break down the perks of Floodlight Consulting Group’s no-charge Business Health and Value Assessment, a tool meant to pinpoint opportunities and tighten up your game plan.

Here’s what you’re in for:

Straight talk on leveraging community wisdom and experience to boost your business savvy.
A raw look at the simple pleasures of the great outdoors and their surprising link to entrepreneurial success.
Crucial advice on mitigating the wear and tear of high-stress leadership through the grounding power of nature.

Grab this chance to get a grip on where your business stands with Floodlight’s detailed 110-point check-up. It’s all about making strides in your professional life while finding balance through primal joy.

Tune in, level up, and let loose with Head, Heart, and Boots. Start reshaping your world today!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 144 - "Trading 3% For $2M, With JT Kraai"

Floodlight Consulting Group, LLC — Tue, 01 Oct 2024 07:00:00 -0000

Join Chris and Brandon as they dive deep with special guest JT Kraai, an expert in business exit strategies. Discover the secrets to preparing your business for a profitable exit. Whether you're contemplating a sale soon or years down the line, this episode is packed with actionable insights!

Key Takeaways:

Business Valuation Insights: Learn how correct business valuation can drastically increase your exit potential.
Strategic Planning: Tips on aligning your business operations with your long-term exit goals.
Expert Guidance: JT shares invaluable advice on when and how to prepare for selling your business, highlighting the importance of understanding your business's financials and operational processes.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

Ep 143 - "From Cardboard To Butt Tattoos, With Rocky"

Floodlight Consulting Group, LLC — Tue, 24 Sep 2024 07:00:00 -0000

Dive deep into the entrepreneurial trenches in this episode of “Head, Heart, and Boots” with hosts Brandon and Chris, featuring the indomitable Rocky Hensley. Rocky, a mastermind behind the revolutionary 1-Tom-Plumber and a slew of other ventures, breaks down his journey from scrappy beginnings to becoming a serial entrepreneur with a Midas touch.

What’s in Store:

Roots of Success: Get the lowdown on Rocky’s journey of building powerhouse teams and spearheading businesses that rake in eight and nine-figure revenues.
Entrepreneurial DNA: Rocky shares how rubbing shoulders with savvy entrepreneurs shaped his business acumen and his relentless drive.
One Tom Plumber Insight: A behind-the-scenes look at how Rocky’s innovative franchise model is making waves in the commercial plumbing scene.
Cultivating Accountability: From Rocky’s playbook, learn how fostering a culture of accountability and sticking to systems can propel your business forward.
Entrepreneur’s Toolkit: Rocky dishes out no-nonsense advice on keeping the bottom line healthy, managing effectively, and building a culture where everyone thrives.

Rocky’s narrative isn’t just about making bank—it’s a testament to overcoming the odds, thinking strategically, and staying true to one’s entrepreneurial spirit. Tune in for a hearty dose of real-talk, wisdom, and inspiration that could redefine your approach to business and success.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.

https://www.floodlightgrp.com/premier-partners

Ep 142 - "Rabbit Trails In Las Vegas"

Floodlight Consulting Group, LLC — Tue, 17 Sep 2024 07:00:00 -0000

Join hosts Chris and Brandon in a riveting discussion live from the Las Vegas airport! This episode of "Head, Heart, and Boots" dives deep into the nuances of leadership, and the practical challenges faced by entrepreneurs and business owners in today’s dynamic environment.

Key Takeaways:

Real Conversations from 'The Experience': Engage with the insightful and spontaneous dialogues Chris and Brandon had with industry leaders and peers, providing real-world wisdom and strategies.
Leadership and Decision Making: A profound discussion on the 'desperation brain' in business owners, and how urgent needs often skew wise decision-making.
Guest Insights: Hear from Ed Cross, who brings the fire with his expertise in legal and business tactics that are essential for every business leader.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 141 - "Iterating On The Business, with Zach Garrett"

Floodlight Consulting Group, LLC — Tue, 10 Sep 2024 07:00:00 -0000

In this latest episode of "Head, Heart, and Boots" your hosts Chris and Brandon dive deep into the dynamic world of entrepreneurship and leadership with Zach Garrett, the visionary founder and CEO of Liftify. Discover the seismic shifts in small business strategy through Zach's journey of innovation and the pivotal role customer feedback plays in shaping successful businesses.

Key Takeaways:

Innovative Leadership: Zach's strategic acumen has not only propelled Liftify’s rapid growth but also offers invaluable lessons in navigating business expansion and team dynamics.
Customer-Centric Approaches: Explore how consistent, strategic customer engagement, not just at project completion but throughout the service process, can lead to monumental improvements in service delivery and customer satisfaction.
Embracing Change: Learn the importance of adaptability in business practices and how being responsive to market and internal changes can drive your business forward.
The Power of Feedback: Gain insights into how integrating direct customer feedback at multiple points can enhance service quality and bolster business reputation.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 140 - "What is Your Time Worth"

Floodlight Consulting Group, LLC — Tue, 27 Aug 2024 07:00:00 -0000

In this latest episode of the "Head, Heart, and Boots" podcast Chris and Brandon explore the profound journey of personal and professional transformation. This episode is a treasure trove of insights for anyone aiming to align their deepest desires with their business goals.

Key Takeaways:

Freedom Point: Delve into the concept of the 'Freedom Point'—a critical introspection on why we do what we do, both in life and business.
Honest Reflections: Engage with the hosts' candid discussions on moving past superficial interactions to meaningful connections.
Practical Advice: Learn how to leverage your time effectively, setting clear financial and personal goals to align with your long-term visions.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 139 - "The Team Is #1, with Tim Fitzpatrick"

Floodlight Consulting Group, LLC — Tue, 20 Aug 2024 07:00:00 -0000

In our latest podcast episode, we dive deep with Tim Fitzpatrick, a dynamic business owner who has transformed his painting and construction enterprise into a model of employee empowerment and financial success. Join us as we explore Tim's journey through the challenges of seasonal business dynamics and the strategies that propelled his company to exceptional growth.

Key Takeaways:

Employee First Philosophy: Learn how Tim’s focus on employee satisfaction and retention through innovative training systems has revolutionized his business approach, ensuring a committed and skilled workforce.
Strategic Business Insights: Gain insights into Tim’s strategic use of numbers to drive business decisions and the crucial role of understanding financials for sustained growth.
Innovative Marketing and Expansion: Discover how Fitzpatrick Painting leverages creative marketing and constant expansion to stay ahead in a competitive industry.
Real Estate Investment: Tim also shares valuable tips on leveraging real estate investments to enhance personal and business wealth, emphasizing the power of strategic asset management.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 138 - "It's Not Just A Numbers Game"

Floodlight Consulting Group, LLC — Tue, 13 Aug 2024 07:00:00 -0000

In this episode Chris and Brandon unpack why effective sales is more than just hitting quotas and crunching numbers. This episode dives into how genuine interactions and understanding customer pain points can dramatically enhance your sales strategy.

What You’ll Discover:

Beyond the Numbers: Learn why stepping away from traditional CRM metrics and focusing on quality conversations is key to real sales success.
Mastering Communication: Find out how consistent, clear updates can transform frustrated clients into loyal customers, proving it's not just a numbers game but a relationship game.

This episode is packed with straight-shooting advice and actionable strategies for anyone looking to boost their sales game and build lasting business relationships.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 137 - "The Beginner's Mind"

Floodlight Consulting Group, LLC — Tue, 06 Aug 2024 07:00:00 -0000

Hop into this week’s episode of "Head, Heart, and Boots" as Chris and Brandon get real about the ups and downs of diving into new challenges head-first. They’re talking all about the Beginner's Mind—why it’s okay to feel a bit clueless sometimes and how that’s actually the secret to smashing goals and reinventing the game.

Quick Hits:

What’s a Beginner's Mind? Get the lowdown on staying curious and open, even when you’re totally out of your comfort zone.
Ego Checks: Hear about the tough moments when looking inexperienced is actually your best move.
Real Talk Tactics: Tips and tricks for applying a newbie mindset to shake things up, whether in your career or personal life.
Rookie Moves: Learn why starting fresh might just be the secret sauce to massive success.

Tune in, kick back, and maybe even learn a thing or two about starting fresh. Don’t forget to pass it along to your crew, and drop us a review to keep the conversation going!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 136 - "The Evolution of Andy McCabe And The Rebels"

Floodlight Consulting Group, LLC — Fri, 26 Jul 2024 18:00:00 -0000

In the latest episode of "Head, Heart, and Boots" where we dive deep with Andy McCabe! Discover how Andy's candid reflections reveal his evolution from a passionate industry professional to a strategic leader, advocating for change and unity in the restoration industry.

Episode Highlights:

Real Talk with Andy: From battling alcoholism to becoming a beacon for change in the restoration industry, Andy gets real about the challenges and triumphs along his journey.
Inside the Industry: Get the scoop on how the restoration business really works, the impact of community support, and how evolving leadership tactics meet the industry’s ever-changing needs.
Community Impact: Explore the Restoration Rebels, the group Andy started that's shaking up the industry standards by empowering professionals to share, learn, and push boundaries together.

Perfect for industry insiders and anyone fascinated by leadership transformation, this episode packs a punch with valuable insights and inspiring stories. Hit play, share with your network, and join the conversation about how personal growth fuels professional success!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Bonus Ep 135 - "Mentorship Verses Management, Clint Pulver"

Floodlight Consulting Group, LLC — Wed, 17 Jul 2024 07:00:00 -0000

Dust off those headphones and tune in, friends! Join Chris and Brandon, as they welcome you back to a truly special reboot of the "Head, Heart, and Boots" podcast. This time, we're diving back into one of our most powerful episodes, featuring none other than the dynamic Clint Pulver. Clint wowed us all as the keynote speaker at CORE Collective, and he's here again to unpack the seismic shifts that mentorship can bring to any organization.

In this episode, Clint takes us behind the scenes of his groundbreaking undercover work across 181 organizations, sharing voices from over 10,000 employees about what really makes a workplace tick. We’re talking the 'Five Cs of mentorship', stories that hit you right in the feels, and Clint's expert insights on leadership that uplifts and transforms.

So whether you’re hearing this for the first time or giving it a second listen, you’re in for a treat. This isn’t just another podcast episode—it's a masterclass in making the workplace a better place for everyone. Buckle up, grab your notepad, and let’s get into it. Your journey to becoming a more impactful leader starts right here, right now.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 134 - The Fog Of Depression

Floodlight Consulting Group, LLC — Wed, 10 Jul 2024 13:00:00 -0000

Ready for a real talk? This week's Head, Heart, and Boots episode is a game-changer! Join Chris Nordyke, and Brandon Reece as they dive deep into what it really takes to level up personally and lead with impact. We're unpacking everything from the secrets behind a killer morning routine to the real-deal of balancing family life with business demands.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 133 - "Clean Claims & Magic Plan"

Floodlight Consulting Group, LLC — Tue, 25 Jun 2024 07:00:00 -0000

This episode of the "Head, Heart, and Boots" podcast delves into how technology meets practicality in the restoration industry, spotlighting two groundbreaking tools: Magic Plan and Clean Claims. These innovations are transforming job management and documentation, thanks to insights from industry veterans who designed these solutions based on their real-world experiences. Key highlights include the ways integrated software enhances operational efficiency, improves data accuracy, and simplifies tasks for field technicians. Ideal for restoration professionals eager to optimize their workflow or tech enthusiasts interested in niche solutions, this episode provides essential insights and tips. Tune in to discover how these tools are redefining industry standards.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 132 - Jocko's Extreme Ownership

Floodlight Consulting Group, LLC — Tue, 18 Jun 2024 07:00:00 -0000

Join hosts Chris and Brandon as they dive into the nuances of leadership and personal development in our latest podcast episode. This engaging session delves into the powerful concept of "Extreme Ownership," a principle that can revolutionize both personal accountability and corporate culture.

Key Highlights:

Innovative Leadership Insights: Learn from real-world applications of "Extreme Ownership" in business settings, enhancing team dynamics and individual responsibility.
Engaging Personal Stories: The hosts share their personal experiences and the tangible impacts of these practices in both professional and personal spheres.
Expert Guest Discussions: Featuring insights from industry experts, this episode is packed with actionable advice for leaders at all levels.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 131 - "Core Collective 2024"

Floodlight Consulting Group, LLC — Tue, 11 Jun 2024 07:00:00 -0000

Let's start with the GOODS: USE code HHB100 to recive $100 off registration for the CORE COLLECTIVE

Tune in to the latest episode of the "Head, Heart, and Boots" podcast where hosts Brandon and Chris gear up for the highly anticipated Collective by Core conference in Austin. This special episode, "Getting Ready for the Collective," is not just an overview but a deep dive into the upcoming events, featuring exciting insights from industry leaders Diane and Beth. They discuss everything from the importance of attending conferences for personal and professional growth, to the unique blend of educational breakouts and electrifying social events planned, including a neon-themed trade show party and rooftop rave.

Listeners will find key insights on:

The unparalleled networking opportunities and the vibrant community of professionals attending.
How the conference serves as a cornerstone for both industry learning and unforgettable experiences.
Details about the innovative breakouts focusing on operational excellence and effective commercial selling.

This episode is packed with information and engaging discussions that are perfect for industry professionals looking to enhance their knowledge and connect with peers. Whether you're a first-timer or a seasoned attendee, this episode is your gateway to making the most out of the Collective by Core conference. Don't forget to use promo code HHB100 when registering to save on your ticket!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 130 - "Building The Empire, With Mark Davis"

Floodlight Consulting Group, LLC — Tue, 04 Jun 2024 07:00:00 -0000

Dive deep into this riveting episode where hosts Brandon and Chris chat with Mark Davis, a true titan of the restoration industry. Known for his relentless integrity and humility, Mark shares his incredible journey of entrepreneurial success and challenges. From purchasing Rocky Mountain Catastrophe to scaling it to unprecedented heights and then pioneering the Belfor brand in North America, Mark's story is a playbook on visionary leadership and strategic risk-taking.

Key Takeaways:

Integrity and Consistency: Learn how maintaining core values in business can lead to sustainable growth.
Strategic Acquisitions: Discover the impact of strategic thinking and acquisitions in scaling businesses.
Mentorship and Growth: Mark emphasizes the vital role of mentorship and building a culture that fosters learning and development.

This episode is a gold mine for entrepreneurs and business leaders aiming to elevate their strategies and inspire their teams. Don't miss out on these invaluable insights!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 129 - "No BS Fitness, With Drew Skaggs"

Floodlight Consulting Group, LLC — Tue, 28 May 2024 15:00:00 -0000

Join us for this impactful episode of the Head, Heart, and Boots podcast featuring Drew Skaggs, founder of The SHOP in Corvallis, Oregon, and former D1 national champion! Learn how Drew expertly blends rigorous fitness with a demanding lifestyle, providing practical tips for keeping up with your workouts on the road.

Key Takeaways:

Unlock the secrets to maximizing hotel gym sessions with Drew’s straightforward strategies.
Explore the significant mental health advantages of regular exercise.
Gain insights from Drew’s evolution from an elite athlete to an influential fitness coach.

Whether you're traveling or maintaining routines at home, Drew's expert advice will help you stay in top form physically and mentally. This episode is a must-listen for anyone looking to elevate their fitness approach under any circumstances.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 128 - "Getting Engaged With RIA"

Floodlight Consulting Group, LLC — Tue, 21 May 2024 07:00:00 -0000

In this captivating episode, join hosts Chris and Brandon as they dive deep into the heart of the restoration industry with Ben Looper and Katie Smith, the dynamic duo transitioning leadership roles at the Restoration Industry Association (RIA). Discover the impactful strides RIA is making to unify and elevate the restoration community through advocacy, education, and collaboration.

www.Restorationindustry.org

Key Highlights:

Insider Insights: Gain unique perspectives from Ben and Katie, seasoned restoration professionals, on the challenges and advancements within the industry.
RIA’s Mission and Impact: Learn about RIA’s initiatives to enhance industry standards and practices, ensuring a collective and robust voice against common challenges.
Future Directions: Hear about the exciting future plans for RIA under new leadership aiming to further the reach and effectiveness of their advocacy.
Community and Support: Understand the importance of community in the restoration industry and how RIA fosters a network of support and growth for its members.

Whether you're a restoration professional looking to stay ahead of industry trends or a newcomer eager to learn about the field, this episode is packed with valuable insights and actionable information.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 127 - "Coaching Up: Fresh Leadership Tactics"

Floodlight Consulting Group, LLC — Tue, 14 May 2024 07:00:00 -0000

Join Chris and Brandon in Episode 127 of the Head, Heart, and Boots podcast as they explore cutting-edge leadership strategies tailored for today's diverse workforce. Discover how the emerging talent pool is driving the need for adaptive leadership behaviors and transformative workplace cultures to enhance team performance and thrive in the modern business environment.

Key Insights:

Transformative Leadership: Learn effective mentoring and coaching techniques that can boost both team efficiency and overall business success.
Personal Development: Hear from Chris and Brandon as they explain the power of personal affirmations and adaptive leadership styles in transforming both team interactions and individual achievements.
Cultural Influence: Explore how psychological elements of leadership and subtle subconscious cues can lead to significant changes in team behavior.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 126 - "Sales: Going Back To The Basics"

Floodlight Consulting Group, LLC — Tue, 07 May 2024 07:00:00 -0000

In this empowering episode of the Head, Heart, and Boots podcast, hosts Chris and Brandon delve into practical sales strategies designed to revitalize your business and maximize opportunities, especially in tough times. Drawing from real-life experiences and detailed client interactions, this episode is a treasure trove of actionable insights that will help you focus your efforts, optimize time management, and leverage existing relationships for exponential growth.

Key Takeaways:

Anchor Strategy for Sales Efficiency: Learn how to manage your sales team’s time effectively to increase face-to-face client interactions and minimize unproductive travel.
LinkedIn as a Business Multiplier: Discover how to use LinkedIn for "spider webbing" to tap into existing clients’ networks, identifying potential leads and amplifying your business reach.
Narrow Focus for Bigger Impact: Understand the importance of focusing your sales efforts on no more than two verticals to sharpen your team’s efforts and improve outcomes.
Every Job Sales Activities (EJSA): From leveraging yard signs to asking for specific referrals, these simple, consistent actions can dramatically increase your visibility and client engagement.
Enhancing Client Relationships: Strategies for ensuring client satisfaction and securing glowing testimonials and referrals that lead to real growth.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 125 - "#1 Reason Salespeople Fail"

Floodlight Consulting Group, LLC — Tue, 30 Apr 2024 07:00:00 -0000

Cracking the Code on Sales Confidence & Team Vibes. Dive into this fresh episode of Head, Heart, and Boots where Chris and Brandon get real about what’s holding back your sales team and how you can smash those barriers. It’s all about pumping up your team's confidence and smoothing out the kinks between sales and operations.

What You'll Learn:

Boost Sales Confidence: Get the lowdown on building rock-solid confidence in your sales crew, so they're ready to conquer the world.
Teamwork Makes the Dream Work: Discover tips on syncing your sales and operational teams to deliver on your promises without a hitch.
Fix Those Annoying Glitches: We’re sharing some smart fixes to prevent the usual business snags that trip you up.
Talk the Talk: Learn why saying the right things at the right time can make all the difference in nailing customer satisfaction.
Build a Killer Team: Find out how a supportive and connected team can skyrocket your business to success.

Don’t miss out on these game-changing insights that could seriously level up your business game. Hit play on Head, Heart, and Boots and start transforming your team today!

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 124 - "Unlocking Industry Secrets: KnowHow LIVE At RIA"

Floodlight Consulting Group, LLC — Sat, 27 Apr 2024 14:00:00 -0000

Dive into the game-changing world of restoration with Chris, Brandon, and industry guru Leighton on the latest "Head, Heart, and Boots" episode. They're slicing through the big issues with the "Cost of Doing Business" survey and revealing how data is the secret ingredient to professionalizing the industry.

What You'll Discover:

Tackling Industry Hurdles: Get the lowdown on the economic challenges shaking up the restoration scene and how unity is our secret weapon.
Game-Changing Tools: Zoom in on the "Cost of Doing Business" survey led by Leighton and the Restoration Industry Association, setting the financial pace for everyone.
Data-Driven Success: See how smart data use is improving businesses and securing futures.
Peek into the Future: Explore how private equity and insurance tweaks could transform the industry landscape.

Don't miss out! Tune in, turn up the volume, and transform the way you think about restoration. Check out the episode, spread the word, and let's make waves together! For more juicy details, visit floodlightgrp.com/audit and costofrestoration.com.

#HeadHeartBoots #Entrepreneurship #CostOfDoingBusiness

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 123 - Integrated leadership

Floodlight Consulting Group, LLC — Tue, 16 Apr 2024 07:00:00 -0000

"Balancing Act: Crushing It in Business Without Dropping the Ball at Home"

Dive into this lively episode of the Head, Heart, and Boots podcast where hosts Chris and Brandon tackle the real talk about balancing the hustle of business with the essentials of personal life. This is a perfect listen for entrepreneurs and leaders who are trying to keep their business sharp while making sure their personal life doesn’t fall by the wayside.

Sort Out Your Priorities: Get tips on managing your priorities effectively so you don’t drop the ball on what truly matters.
Strengthen Your Connections: Learn how to keep personal relationships strong and why they’re key to long-term business success.
Live and Work with Integrity: Discover the power of aligning your actions with your values in both your personal and professional life.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 122 - "Agent Relationships"

Floodlight Consulting Group, LLC — Fri, 12 Apr 2024 18:00:00 -0000

"Essential Listening for Restoration Business Owners: Learn to Master the Claim Process and Forge Stronger Partnerships with Insurance Agents for Outstanding Client Service"

In this episode of "Head, Heart, and Boots," hosts Chris and Brandon explore the critical role of relationships between restoration business owners and insurance agents in the claim process.

Key takeaways include:

The evolving responsibilities of insurance agents and the impact on claim processes, with a focus on State Farm’s agent draft authority.
Practical strategies for building and maintaining effective relationships with insurance agents.
Real-world stories from Chris and Brandon's consulting work, demonstrating how robust agent partnerships enhance claim resolutions and customer satisfaction.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 121 - "Tomorrow's Restorers" With Dr. Jake Avila

Floodlight Consulting Group, LLC — Thu, 04 Apr 2024 07:00:00 -0000

Dive into a new episode of "Head, Heart, and Boots" where Chris and Brandon chat with Dr. Jake Avila from Middle Tennessee State University about a super cool project he is working on – a degree program that’s all about getting into the nitty-gritty of restoration construction management. This isn’t your average chat about education; it's a deep dive into a program that’s set to shake up the restoration industry by pumping out pros who know their stuff from day one.

Why You Gotta Check This Out:

Filling the Talent Pool: Ever wonder where all the skilled restoration folks are hiding? Well, the potential of this program is about to make finding skilled help a whole lot easier for the industry.
Kickstart Your Career: For those wondering if restoration’s their jam, this episode shines a light on how robust and recession-proof this field can be, offering a slew of opportunities regardless of economic ups and downs.
A Call to the Pros: Hear how your business can get in on the ground floor of this educational revolution. It’s a chance to mold the future workforce and maybe even find your next star employee.
Education That Empowers: Get inspired by the vision behind the program. It's not just about filling jobs; it’s about building a community of passionate, skilled individuals ready to take the restoration world by storm.

This episode isn’t just talk. It’s a rallying cry for industry folks, potential students, and anyone who's keen on making a real difference in the restoration sector. Tune in to discover how you can be part of this game-changing move, whether by throwing your support behind the program or jumping into a career path that’s as rewarding as it is resilient.

Contact Dr. Jake Avila: http://www.mtsu.edu/give , jacob.avila@mtsu.edu

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 120 - "Making Alex Duta" Part Two

Floodlight Consulting Group, LLC — Tue, 26 Mar 2024 07:00:00 -0000

Back at it again on the Head, Heart, and Boots Podcast, Brandon and Chris are diving into round two with the ever-inspiring Alex Duda. If you thought the first chat was full of gems, just wait until you hear what's up next. From the nitty-gritty of scaling up a business to juggling the balls of life without dropping any, Alex is laying down his journey from managing a hands-on restoration gig to leading a tech startup with big dreams and bigger challenges.

What You'll Get:

Real Talk on Discipline and Delegation: Why these aren't just buzzwords but lifelines for growing your biz.
Inside Scoop on Venture Capital: Alex pulls back the curtain on dealing with investors without losing your soul (or your company).
Life Lessons in Learning: How staying curious has been Alex's secret sauce for success.
The Juggle is Real: Alex shares his playbook on keeping fit, staying sane, and loving hard while building dreams.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 119 - "Trust Yo' Self!"

Floodlight Consulting Group, LLC — Wed, 20 Mar 2024 07:00:00 -0000

Dive into a transformative discussion on the power of self-trust with Brandon and Chris on the latest episode of Head, Heart, and Boots. Uncover the critical role of fulfilling self-promises in building self-confidence and navigating personal and professional growth. This episode provides actionable insights on enhancing discipline, balancing relationships, and the positive impact of small, consistent actions on your overall well-being. Learn how to combat self-betrayal by acting on positive instincts and setting achievable commitments. Whether it's improving fitness routines, enhancing team dynamics, or fostering stronger family connections, discover how trusting yourself can lead to profound changes in your life. Tune in for a motivational boost and practical tips on elevating your self-trust and achieving your goals.

KEY TAKEAWAYS:

Self-Promises Enhance Trust: Keeping small promises to yourself builds self-trust and confidence.
Small Actions, Big Impact: Regular, manageable commitments lead to significant self-improvement.
Avoid Self-Betrayal: Acting on positive instincts strengthens internal trust and self-esteem.
Routine Discipline Matters: Daily discipline proves your reliability to yourself, boosting confidence.
Benefits Extend Outward: Your reliability improves relationships and sets a standard for others.
Embrace Self-Awareness: Recognizing and realigning with your commitments is key to growth.
Start with Achievable Actions: Begin with small actions to build a habit of trustworthiness.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 118 - "Transforming First Impressions into Lasting Success in Restoration"

Floodlight Consulting Group, LLC — Thu, 14 Mar 2024 07:00:00 -0000

In this engaging episode of Head Heart & Boots, Chris and Brandon delve into essential tactics for transforming customer interactions into enduring business opportunities within the restoration industry. They underscore the power of first impressions, the strategic handling of customer interactions from the initial call through to project completion, and the seamless integration of services from emergency response to reconstruction.

Key Takeaways:

First Impressions Matter: The episode highlights the critical importance of managing the first interaction with potential clients, from call intake to the on-site response, and how it sets the stage for ongoing business relationships.
Strategic Customer Engagement: Chris and Brandon discuss effective strategies for engaging customers throughout the service process, ensuring a consistent, informative, and reassuring presence that builds trust and encourages long-term relationships.
Seamless Service Transition: The hosts emphasize the necessity of a smooth transition between emergency services and reconstruction, addressing the potential "silent phases" of projects to keep clients informed and engaged.
Communication is Key: The episode advocates for maintaining clear, consistent communication with clients throughout the project lifecycle, using both technology and personal interactions to keep clients informed and satisfied with the service provided.
Holistic Approach to Service: By taking a comprehensive approach to restoration services and focusing on the entire client experience, businesses can ensure higher client retention and satisfaction rates.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 117 - "Navigating the Future with AI: Insights from David Obert"

Floodlight Consulting Group, LLC — Tue, 05 Mar 2024 08:00:00 -0000

In this thought-provoking episode of the Head, Heart, and Boots Podcast, hosts Chris and Brandon sit down with David Oburst, the Chief Product Officer at Verisk, to explore the fascinating world of artificial intelligence and its impact on personal growth, leadership, and the restoration industry. David shares his journey of self-discovery through the podcasting experience, revealing how it has challenged his perspectives and fostered personal growth.

Key Takeaways:

AI as an Enhancement: AI aims to augment human roles, improving efficiency and effectiveness. It frees up estimators and contractors to focus on complex tasks by handling routine activities.
Embracing AI: Restoration industry professionals, including estimators, should embrace AI and technology to stay competitive, enhance efficiency, and improve capabilities.
AI's Role in Restoration: AI will automate administrative tasks, refine estimate accuracy, assist in scheduling, and help identify repair items via images, streamlining operations and focusing on core services.
Human Element's Value: The human touch in building relationships and understanding client needs remains vital, as AI takes on more routine tasks.
Learning and Adapting: Professionals should keep abreast of AI advancements, learning to integrate these tools into their workflows for better efficiency and customer service.
Regulation and Ethics: Navigating the regulatory and ethical landscape of AI, including addressing biases and societal impacts, is essential for professionals.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 116 - "Accountability In Real Life"

Floodlight Consulting Group, LLC — Tue, 27 Feb 2024 08:00:00 -0000

In this episode of the Head, Heart, and Boots Podcast, Chris and Brandon tackle the critical topic of conflict resolution and management within business settings. This episode delves into the importance of creating a culture that navigates and resolves conflict effectively, emphasizing the significance of aligning actions with company values and standards.

This episode not only offers practical advice on conflict resolution and leadership but also serves as a compelling narrative on the complexities of managing a business and the importance of personal accountability and resilience in leadership roles.

Key Takeaways:

Conflict Resolution and Management: Chris and Brandon emphasize the importance of addressing conflicts head-on in a business environment. By sharing their personal experiences, they highlight the necessity of creating a culture where conflict is managed constructively, ensuring it doesn't become a bottleneck for growth.
Alignment with Company Values: The discussion about their internal conflict regarding task management on Monday.com illustrates how adhering to established values and standards is crucial for maintaining trust and integrity within a team.
Leadership Accountability: Chris and Brandon showcase their own vulnerabilities and missteps to demonstrate that effective leadership involves owning up to mistakes and taking immediate corrective action.
Transparency in Communication: The episode demonstrates the power of transparent communication in resolving conflicts and building a stronger team. By discussing their conflict openly, they set an example of how honesty and directness can lead to positive outcomes and stronger relationships.
Importance of Immediate Action: Highlighting the resolution of their internal conflict, this episode underscores the importance of taking immediate action to correct misalignments with company standards. Procrastination in addressing issues can compound problems, while prompt action can quickly restore trust and integrity.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 115 - "The Halo Effect"

Floodlight Consulting Group, LLC — Fri, 23 Feb 2024 15:30:00 -0000

The episode of the Head, Heart, and Boots podcast featuring Chris and Brandon offers a wealth of insights on leveraging “the halo effect” to enhance customer experience and drive business transformation.

Key Takeaways:

Importance of First Impressions: The halo effect underscores the significance of making positive first impressions in every aspect of business, from the appearance of company vehicles and employee uniforms to the initial customer service interaction. These first impressions can heavily influence customer perceptions and expectations moving forward.
Proactive Problem-Solving and Communication: The discussion emphasizes the need for businesses to be proactive in addressing potential customer concerns and keeping them informed throughout the service process. This strategy helps mitigate negative experiences and reinforces a positive customer perception.
Consistency Across Touchpoints: Ensuring consistency in quality, appearance, and service across all customer touchpoints is crucial for maintaining the positive bias established by the halo effect. Inconsistencies can quickly undermine customer trust and satisfaction.
Cultivating a Customer-Centric Culture: Embedding a customer-centric approach into the company culture is essential for leveraging the halo effect. This involves training employees to prioritize customer needs and preferences and to communicate effectively, creating a consistently positive experience for customers.
Strategic Use of Feedback and Adaptation: Encouraging and utilizing customer feedback allows businesses to adapt their strategies and operations to better meet customer expectations. This adaptability can further enhance the positive perceptions created by the halo effect.
Harnessing the Halo Effect for Business Growth: The episode demonstrates how understanding and strategically applying the halo effect can be a powerful tool for business growth. By consistently creating positive experiences, businesses can build a loyal customer base and differentiate themselves in a competitive market.
Importance of First Impressions: The halo effect underscores the significance of making positive first impressions in every aspect of business, from the appearance of company vehicles and employee uniforms to the initial customer service interaction. These first impressions can heavily influence customer perceptions and expectations moving forward.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 114 - "What Elite Companies Do"

Floodlight Consulting Group, LLC — Tue, 13 Feb 2024 08:00:00 -0000

In this episode of the Head, Heart, and Boots Podcast, your hosts Chris and Brandon dive deep into the essence of personal and business transformation within the dynamic Disaster Restoration industry. As the discussion unfolds, Chris and Brandon address a common challenge many business leaders face: hitting a ceiling in their business growth, particularly when stuck at a certain revenue level.

KEY TAKEAWAYS:

Overcoming Growth Barriers: Common challenges businesses face, such as hitting a revenue ceiling, and offer strategies to break through these barriers, making the episode invaluable for leaders seeking growth.

The Essence of Elite Performance: Through analogies ranging from military operations to sports icons, the hosts convey the importance of rigorous preparation and behind-the-scenes work for achieving seamless success, drawing parallels to business practices needed for excellence.

Foundational Elements for Success: Three critical areas for businesses to focus on for elite performance:

Crystal-clear organizational structure
Comprehensive training and preparation
A communication-rich environment

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 113 - "Feedback Rich Environments"

Floodlight Consulting Group, LLC — Tue, 06 Feb 2024 08:00:00 -0000

This episode is a must-listen for business leaders, entrepreneurs, and anyone interested in the power of feedback to drive change. Whether you're navigating the complexities of operational management or seeking to foster personal growth within your team, Chris and Brandon offer valuable perspectives and practical advice to help you succeed. Join us for a journey into the heart of transformation, where feedback is the key to unlocking potential and achieving excellence.

Key Takeaway: This episode of Head, Heart, and Boots serves as a powerful reminder of the transformative potential of feedback in both personal growth and operational excellence. By sharing their experiences and strategies, Chris and Brandon offer listeners a roadmap to cultivating a feedback-rich environment that fosters continuous improvement, open communication, and leadership courage.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 112 - "Making Alex Duta" Part One

Floodlight Consulting Group, LLC — Fri, 02 Feb 2024 08:00:00 -0000

In the latest "Head, Heart and Boots" podcast our host, Chris, dives into a captivating solo interview with Alex Duda, the innovative CEO and founder of Albiware.

In this episode, we explore Alex's remarkable journey from transforming his family's restoration company to spearheading a Silicon Valley-backed startup. It's a tale of resilience, strategic thinking, and visionary leadership.

Key Takeaways:

The power and importance of Google reviews in driving business success.
Keeping up with the pulse of the industry through CNR magazine.
The vital role of effective call management in service industries, spotlighted by Answerforce.
The revolutionary impact of Actionable Insights on business estimations.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

https://getinsights.org/floodlight

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 111 - "The Power Of Standards"

Floodlight Consulting Group, LLC — Tue, 23 Jan 2024 20:00:00 -0000

In this episode of the HEAD HEART & BOOTS podcast, Chris and Brandon explore the themes of personal and business transformation, emphasizing the importance of aligning key performance indicators (KPIs), standards, and behaviors for success. Learn how these elements help unify an organization and provide a clear path for measuring business health and individual success.

Key Takeaways:

Understanding the role of KPIs in unifying organizational goals.
The significance of standards in defining individual success within a role.
The impact of managing behaviors and attitudes on business outcomes.

#HeadHeartBoots #BusinessGrowth #LeadershipPodcast #BusinessTransformation

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 110 - "What About The Vets?" With Rod Cruce

Floodlight Consulting Group, LLC — Sun, 21 Jan 2024 08:00:00 -0000

"What about the Vets", With Rod Cruce

In the latest episode of Head Heart and Boots, host Brandon delves into an engaging discussion with Rod Cruz of Trifecta Growth Institute. As a seasoned Special Forces veteran, Rod brings a wealth of experience from his military background, offering unique perspectives on leadership, adaptability, and transitioning from military to civilian life.

Key Takeaways:

The Value of Veterans in Business: The episode emphasizes the unique skills and perspectives veterans contribute to the business sector.
Storytelling in Understanding Veterans: Rod discusses the play "Last Out," which poignantly depicts a Green Beret's life, stressing the importance of storytelling in understanding veterans’ experiences.
Leadership and Team Dynamics: Drawing parallels between military and business leadership, Rod offers insights into effective team-building and leadership strategies.

This episode is a must-listen for insights on integrating veterans into business and understanding the depth of their experiences and skills. Tune in for a journey of wisdom, inspiration, and practical leadership advice!

#HeadHeartAndBoots #VeteransInBusiness #Leadership #TeamBuilding #BusinessPodcast

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 109 - "Things Are Never Exactly As They Seem"

Floodlight Consulting Group, LLC — Fri, 12 Jan 2024 08:00:00 -0000

In this episode of the "Head, Heart, and Boots" podcast, hosts Chris and Brandon delve into the complexities of personal and professional relationships, particularly focusing on the theme of interpretation and response to experiences and interactions.

Episode Highlights:

The episode evolves into a rich conversation about how our perceptions and past experiences influence our professional relationships and decision-making.

🔍 Key Takeaway: The episode provides an insightful look at how our interpretations of interactions, shaped by personal experiences, can significantly affect our professional lives and relationships.

🎧 Tune in for a thought-provoking journey that blends personal stories with practical wisdom. Perfect for anyone looking to gain deeper insights into the complexities of navigating professional environments.

#HeadHeartBoots #Podcast #ProfessionalGrowth #Leadership #BusinessInsights

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 108 - "Vision > Resolution"

Floodlight Consulting Group, LLC — Mon, 08 Jan 2024 16:47:00 -0000

🎙️ Join Chris and Brandon as they dive into the first official episode of 2024, recorded on New Year's Eve. It's a powerful conversation that will leave you inspired to tackle the year ahead with a fresh perspective. 🌟

What’s Inside:

Back to the Mic: After a break, we're thrilled to return to the studio, bringing you insightful discussions and personal stories.
Rethinking Resolutions: Forget traditional New Year's resolutions! We're talking about crafting a meaningful vision for 2024 and the disciplines to support it. 🎯
Gratitude for Support: Shoutout to our sponsors and partners! Exciting new collaborations are on the horizon. 🤝
Growth and Reflection: Engage with our conversation on personal growth, overcoming habitual challenges, and maintaining discipline in all life facets.
Technology: A Double-Edged Sword: Chris shares his concerns about excessive phone use and its impact on personal life. A call for more mindful tech habits. 📱
Valuing Family Time: Rediscover the joy of outdoor activities with loved ones. Chris talks about reconnecting with his kids through nature hikes. 🌲
Stepping Out of Comfort Zones: We discuss the importance of challenging ourselves for personal improvement. Time to push boundaries! 💪
Visioning for the Future: We wrap up with thoughts on building a sustainable, balanced life, both personally and professionally. It's about enjoying the journey, not just the destination. 🌈

Tune in for an episode filled with heartfelt insights, personal stories, and practical tips for a visionary 2024. Don’t forget to like, share, and follow for more!

#HeadHeartBootsPodcast #NewYearVision #PersonalGrowth #FamilyTime #TechHabits #PodcastLife #2024Goals #Inspiration #Motivation

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 107 - No More "I'm Sorry"

Floodlight Consulting Group, LLC — Tue, 12 Dec 2023 08:00:00 -0000

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 106 - Floodlight Friday Live "Discipline"

Floodlight Consulting Group, LLC — Fri, 08 Dec 2023 14:07:00 -0000

Here’s a special episode from a recent Floodlight Friday Livestream. Brandon and I dive deep into discipline, the benefit of certain disciplines for each of us, the importance of it as a leader. Check out the conversation and share it with a fellow business-owner friend.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 105 - Book Club With Blue Collar Nation, "Who Not How"

Floodlight Consulting Group, LLC — Tue, 28 Nov 2023 08:00:00 -0000

If you've listened to previous book club episodes with Eric and Larry, you know you're in a for a good time. There's always a lot of horsing around, and a lot of great masterminding and story-telling between the 4 of us.

This book Who Not How is an awesome leadership primer and does a great job refocusing us on the importance of recruiting force multipliers into our business. In fact, it was a big motivator for Brandon and I to finally pull the trigger on a business manager for Floodlight. And just weeks later, Wayne joined the team and has already become major contributer to the team.

Join in, check out the convo and download the book on audible or via Amazon. It's worth the read.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 104 - Rabbit Trails, "Fighting Time"

Floodlight Consulting Group, LLC — Tue, 21 Nov 2023 08:00:00 -0000

This is our second Rabbit Trails episode- we ended up landing on time management. We also touch on ChatGPT and a few other items, podcasts. It's a good meandering chat.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 103 - "Thin Ice"

Floodlight Consulting Group, LLC — Wed, 15 Nov 2023 22:00:00 -0000

Do you ever feel like emotionally you're on thin ice? As leaders, we feel a lot of pressure to present ourselves as having everything together.

We have fears, anxieties and hurts and dreams that often, no one else is aware of. Things we never share with anyone, maybe with the exception of our spouse or therapist. And yet, when we do share that stuff with other leaders or peers we trust, what we almost always find, is that we're not alone in those things. In many ways, we're all the same.

Brandon and I get into those head games and struggles during this episode. Join us in the conversation- you may find you're less alone in your own struggles than you think.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 102 - Recruiters? With Mitchell Riley

Floodlight Consulting Group, LLC — Tue, 31 Oct 2023 07:00:00 -0000

Many would say we’re in an era in our industry where the primary way we’ll compete as business owners, is in our ability to attract and retain talent. And certainly recruiting partners will play a huge role in helping all of us do that.

Today we talk with Mitchell from OPS Staffing, a recruiting firm focused on the restoration industry. We talk about the state of the industry, what to expect when hiring a recruiter, and how to approach the relationship to get the best results.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Is Your Restoration Company Running at Peak Performance?

🔸Take the 15-minute Business Opportunity Audit.

https://www.floodlightgrp.com/audit

This quick audit analyzes 19 critical areas of your business against industry best practices.

Get a complete health check and roadmap to:

- Increase Profitability

- Improve Efficiencies

- Gain a Competitive Edge

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 101 - Rabbit Trails, "Mindset"

Floodlight Consulting Group, LLC — Tue, 24 Oct 2023 07:00:00 -0000

This is a new show type we're experimenting with called "Rabbit Trails" where Brandon and I pull back the current, and essentially record a convo between he and I. We don't come with a pre-determined theme or topic, and we see where the Muse leads us. Then we name the theme at the end. Today's session turned into a rad conversation that ultimately kept us coming back to mindset. Let us know if you like this more impromptu show style. We plan to make this a regular show type that we mix in. - Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

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Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 100 - "Know Thy Customer"

Floodlight Consulting Group, LLC — Tue, 10 Oct 2023 07:00:00 -0000

What's more important, knowing your customer or your product? Brandon and I tackle this, relative to our overall sales strategy and methodology, and Brandon ties in how it relates to our team members and how we develop personal relationships with our folks.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 99 - "From Passion To Mission" With Eric Newman

Floodlight Consulting Group, LLC — Thu, 05 Oct 2023 16:33:00 -0000

In today's show we talk with Eric Newman, founder of Roc Solid Foundation, an org that serves children with pediatric cancers. The show is a masterclass in leadership! Eric is an inspiring CEO and he drops gold nugget after gold nugget. Get ready to be inspired and motivated, not just by what Roc Solid does for the world, but also how you can imitate Eric's example in your own business.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 98 - "The Journey Of Change" With Angie Bruhn

Floodlight Consulting Group, LLC — Tue, 26 Sep 2023 07:00:00 -0000

In today’s show Brandon and I talk with Angie Bruhn, an executive coach to top corporate C-suite executives. We talk about the journey of leadership, common struggles amongst top leaders, and getting our minds right in terms of how we’re leading ourselves and others.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 97 - Joey Coleman, Live at CORE Collective 2023

Floodlight Consulting Group, LLC — Tue, 19 Sep 2023 07:00:00 -0000

This special episode with Joey Coleman was recorded immediately after his headliner keynote at The Collective by CORE 2023 event in Austin, TX.

We talk customer experience, and we get into Joey’s latest passion and the topic of his upcoming book on Empathy.

If you enjoyed our three other shows with Joey, you’ll dig this impromptu chat with him.

Joey just can’t help but drop gold nuggets left and right. Check it out and share with a friend or team member.- Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 96 - "The Heart Of The Matter"

Floodlight Consulting Group, LLC — Tue, 12 Sep 2023 07:00:00 -0000

Today’s show is essentially a dress rehearsal for the keynote speech Brandon and I recently delivered on the main stage at the Collective by CORE.

We talk about how as leaders, our reactions, attitudes, behaviors and decision-making are subconsciously anchored to events and experiences in our past.

Listen in, and learn how shining a light on these past experiences and events can increase your awareness and transform your leadership, influence, and the quality of relationships you have around you. -Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 95 - "Begin With The End In Mind"

Floodlight Consulting Group, LLC — Tue, 05 Sep 2023 07:00:00 -0000

In this episode, Chris and Brandon break down the value of the Restoration Checklist Meeting that our project managers conducted with homeowners and the value it had to our process, profitability and overall client experience on the recon side of the best.

How do we get more proactive and strategic with the ways we solve problems in our business, and optimize our process?

Check out the conversation and share it with your team! - Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 94 - Book Club With Blue Collar Nation, "Leadership And Self-Deception"

Floodlight Consulting Group, LLC — Tue, 29 Aug 2023 07:00:00 -0000

Today's show is a special replay from Brandon and I's last Book Club episode on Blue Collar Nation. We met to discuss my pick of the month, Leadership and Self-Deception by The Arbinger Institute. It was a challenging and provocative book, and the discussion with Eric and Larry was lively. Check it out! And read the book, it's fantastic. - Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 93 - "Owner Chats" With Trish Wall

Floodlight Consulting Group, LLC — Tue, 22 Aug 2023 07:00:00 -0000

Join Brandon and I for our first "Owner Chat" shows where we interview an operator. Our first guest is Trish Wall. She and her husband Jim were Servpro Franchise of the Year recipients for 2022, and one of the fastest-growing Servpro operations in the United States.

We talk about the head stories that often plague us as owners and leaders, as well as the huge demand on us to grow personally, in order to continue leading our people as the scale of our businesses grows. Trish is incredibly transparent and relatable.

This show is one that you'll likely want to forward on to your other owner friends. - Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 92 - Book Club With Blue Collar Nation, "Dichotomy Of Leadership"

Floodlight Consulting Group, LLC — Tue, 15 Aug 2023 07:00:00 -0000

Hey friends, this is a special recast from the Blue Collar Nation podcast. We've been doing a monthly book club with them for the last few months and here's the latest installment- The Dichotomy of Leadership by Jocko Willink. Awesome leadership discussion was had by all- check out the episode and let us know what you think. - Chris

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 91 - "Humility In Leadership" With Mark Springer

Floodlight Consulting Group, LLC — Tue, 08 Aug 2023 07:00:00 -0000

A special guest episode with RIA past president, past owner of Dayspring Restoration and Co-founder of Fleet Response. We get into a lot of different topics during this chat, but I think most of all, you get a more human, intimate picture of who Mark is, where he came from, and his "why" behind the business and his involvement in RIA.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Reboot Episode - "Changing our Project Management Mindset"

Floodlight Consulting Group, LLC — Tue, 01 Aug 2023 14:30:00 -0000

Back by popular demand "Changing our Project Management Mindset." In this riveting episode of Head Heart & Boots, your hosts Brandon and Chris embark on a captivating journey to uncover the hidden depths of the project manager's role. Join us as we delve into the vital responsibilities, mindset, and perspectives that set these unsung heroes apart in the world of business and innovation.

It's a common misconception that project managers merely oversee timelines, budgets, and teams. While these elements are undoubtedly part of the puzzle, the true essence of their job extends far beyond the surface. With expert insights and industry experience, Brandon and Chris demystify the complex world of project management.

Thank you sponsors!

Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.

https://www.liftify.com/floodlight

AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

https://www.answerforce.com/floodlight

C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 90 - "Keeping Short Accounts"

Floodlight Consulting Group, LLC — Tue, 18 Jul 2023 07:00:00 -0000

In this installment of the "Head Heart and Boots Podcast," Chris and Brandon explore the vital practice of "keeping short accounts" in both personal and professional settings. They initiate the discussion by explaining how adopting this principle can revolutionize relationships, enhance business dynamics, and foster personal development. They highlight its importance in sustaining healthy, open lines of communication with partners, family members, and colleagues. Additionally, they delve into the advantages of having regular, candid conversations across different aspects of life, including finances, parenting, and business management. Stressing the necessity for bravery in confronting issues head-on, they argue that it's preferable to openly discuss and resolve conflicts rather than letting them simmer.

Throughout the episode, the hosts encourage listeners to embrace the discipline of keeping short accounts, underscoring its transformative power in fostering healthier, more transparent, and growth-oriented personal and professional relationships.

Direct Communication: Tackling issues promptly prevents escalation and fosters healthy relationships and efficient business operations.
Scheduled Dialogues: Regularly discussing various concerns (e.g., personal, financial, operational) helps avoid misunderstandings and conflicts.
Courage in Confrontation: Addressing concerns directly, despite potential discomfort, strengthens relationships and resolves issues.
Valuing Feedback: Cultivating an environment where feedback is encouraged and utilized promotes growth and improvement.
Self-Reflection and Responsibility: Acknowledging one's role in conflicts and being open to change are crucial for personal development and conflict resolution.
Keeping Short Accounts: Consistently addressing issues early maintains clear communication, strong relationships, and a positive atmosphere.
Exploring Feedback: Focusing on the potential truth in feedback rather than its validity fosters learning and development.

Thank you sponsors!

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 89 - "Leveraging AI For Google Reviews" With Zach Garrett

Floodlight Consulting Group, LLC — Tue, 11 Jul 2023 07:00:00 -0000

In this enthralling episode of the "Head, Heart, and Boots" podcast, Chris and Brandon explore the realms of entrepreneurship, self-improvement, and the role of AI in business. They engage in a fascinating discussion with Zach Garrett of Liftify, a pioneering firm that's transforming how companies manage online reviews using AI. Zach recounts his evolution from assisting in his father's computer shop to leading a cutting-edge company that harnesses AI for business enhancement. He provides deep insights into the mindset needed for entrepreneurship, the significance of goal-setting and vision in both life and business, and the intricacies of maintaining a balance between professional commitments and personal life. These revelations provide invaluable guidance for the audience.

Listeners will come away with practical advice on harnessing AI for business efficiency, the significance of customer feedback, and strategies for personal and professional growth. This episode is a must-listen for entrepreneurs, business owners, and anyone interested in the intersection of technology, leadership, and personal development.

Key Takeaways:

Embracing AI in Business: The episode delved into the transformative role of AI in business operations, particularly in automating tasks such as generating responses to online reviews. Zach illustrated how AI can streamline processes, allowing business owners to focus on high-value activities.
Adapting Technology to Industry Needs: Zach discussed Liftify's tailored approach to the restoration industry, demonstrating the importance of understanding industry-specific challenges and customer needs. This customization allows Liftify to provide more value to its clients by aligning technology solutions with the unique aspects of their operations.
The Power of Reviews in Business: The discussion underscored the importance of online reviews in building a business's reputation. By actively managing and responding to reviews, businesses can enhance their online presence, improve SEO, and foster trust with potential customers.

Thank you sponsors!

https://www.liftify.com/floodlight

https://www.answerforce.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 88 - "The Pursuit Of Skills Over Money"

Floodlight Consulting Group, LLC — Tue, 04 Jul 2023 07:00:00 -0000

In this episode of the "Head Heart and Boots Podcast," Chris and Brandon dive deep into the essence of personal and business transformation. They share anecdotes from their personal lives and professional experiences, reflecting on the importance of embracing change, the pursuit of learning, and the entrepreneurial spirit. The discussion covers the significance of gaining hands-on experience and the invaluable lessons learned from being actively involved in the service industry.

The hosts candidly talk about their consulting work, emphasizing how they guide businesses through growth and development challenges. They highlight the critical role of leadership in creating an environment conducive to learning and growth, not just for the sake of financial gain but for the broader perspective of skill development and personal fulfillment.

Key Takeaways:

Personal Growth and Learning: Chris and Brandon emphasize the importance of pursuing personal growth and continuous learning beyond the financial rewards of a job. Engaging in hands-on experience and seeking opportunities for learning can lead to profound personal and professional development.
Beyond the Paycheck: The conversation urges listeners to look beyond immediate financial compensation and consider the long-term benefits of skill acquisition, personal growth, and the intrinsic value of contributing to a project or company's success.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

https://www.answerforce.com/floodlight

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Ep 87 - "Building Through Drive & Resilience" With Julie Roberts

Floodlight Consulting Group, LLC — Tue, 27 Jun 2023 07:00:00 -0000

In this insightful episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris delve into the world of entrepreneurship, resilience, and leadership with Julie Roberts, a co-owner and operator of a highly successful ServePro franchise. Julie shares her journey from starting in a rural market with her husband straight out of grad school to becoming a top performer in the ServePro network, emphasizing the importance of adaptation, intention, and consistency in business.

key takeaways:

Adaptation, Intention, and Consistency: Julie emphasizes the importance of these three pillars for achieving resilience in business. Being able to adapt to changes, having clear intentions behind actions, and maintaining consistency in efforts are crucial for long-term success.
Embracing Challenges: Julie's journey highlights the significance of embracing challenges, learning from failures, and leveraging them for growth. She shares her experiences with expanding into new markets, the strategic pivot required when things didn't go as planned, and the importance of resilience.
The Role of Humility in Leadership: Throughout her career, Julie has maintained a humble approach, openly sharing her mistakes and the lessons learned from them. This humility has not only shaped her as a leader but also fostered a culture of continuous learning and improvement within her team.
Navigating Gender Dynamics: Julie discusses the realities of being a female executive in a male-dominated industry. Her experiences offer insights into overcoming biases, advocating for inclusivity, and the importance of representation and support for women in leadership roles.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 86 - "Building Passion Back Into The Business"

Floodlight Consulting Group, LLC — Tue, 20 Jun 2023 07:00:00 -0000

In this episode of the "Head Heart and Boots Podcast," hosts Chris and Brandon explore effective leadership and team building, emphasizing the importance of understanding and aligning individual motivations with business goals. They discuss the necessity of adapting leadership styles to meet the changing expectations of the workforce, particularly highlighting the younger generation's need for frequent feedback and affirmation. The episode also touches on the value of strategic partnerships and the importance of fostering genuine relationships with employees to enhance job satisfaction and productivity. Through insights into intrinsic motivation and strategic questioning, Chris and Brandon offer guidance on creating a more motivated, dedicated, and satisfied workforce, ultimately driving business success and transformation.

Employee Motivation and Alignment: The episode deeply dives into the concept of intrinsic motivation, as discussed through a quote from Jordan Peterson, emphasizing the importance of aligning individual goals with the overarching objectives of the company to foster a motivated and cohesive team.
Feedback and Affirmation: The discussion touches on the younger generation's expectations for frequent feedback and affirmation, pointing to a shift in leadership styles to meet these expectations and enhance employee engagement and retention.
Development and Role Flexibility: The episode advocates for a leadership approach that focuses on understanding employees' passions and strengths, suggesting flexibility in role assignment and development paths to align with individual motivations, thereby enhancing job satisfaction and productivity.
The Power of Questions: Through strategic questioning, leaders can uncover what truly matters to their employees, allowing for a more personalized and effective approach to team building and leadership.
Cultivating a Relationship with Employees: The hosts discuss the necessity of building genuine relationships with team members, indicating that understanding and addressing their aspirations can lead to a more dedicated and satisfied workforce.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 85 - "Never Lose An Employee Again" With Joey Coleman

Floodlight Consulting Group, LLC — Tue, 13 Jun 2023 07:00:00 -0000

In this riveting episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris are joined by the exceptionally insightful Joey Coleman. As we peel back the layers of typical professional discourse, Joey brings to light the profound impact of nurturing genuine human connections within the workplace. This conversation is not your run-of-the-mill podcast episode; it's an exploration into the heart of what makes businesses truly remarkable—people.

Joey, renowned for his expertise in crafting unforgettable customer experiences, takes us on a journey beyond the surface. He shares compelling stories and wisdom on the art of employee engagement, retention, and the transformative power of acknowledging the human element in business. From the heartfelt inception of a new hire's journey to the strategic fostering of long-term relationships, Joey elucidates the often overlooked aspects that contribute to a thriving workplace culture.

Listeners will be treated to a blend of humor, vulnerability, and actionable insights. Whether discussing the significance of sending personalized video messages to employees or the intricate dance of onboarding, Joey's anecdotes are both enlightening and profoundly touching.

The Importance of Learning from Other Industries: The discussion on Joey Coleman's work, especially the "First 100 Days" concept, underscores the value of learning from other industries and applying those lessons to improve customer and employee experiences.
Creating Deep Connections with Employees: Joey's insights into employee engagement highlight the importance of making employees feel valued and connected from the onset, suggesting practical steps like sending personalized videos to new hires.
The Significance of Personal Development: By assigning books and fostering discussions around them, businesses can set the tone for a culture of continuous learning and personal growth, further enhancing employee engagement and satisfaction.
Embracing Boldness in Hiring: The podcast emphasizes the need for boldness and confidence in the hiring process, encouraging businesses to be clear about their culture and expectations from the start to attract the right talent.
The Value of Mentorship: Highlighting the benefits of assigning a 'buddy' or mentor to new employees not only eases their transition into the company but also significantly impacts their productivity, engagement, and overall satisfaction.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 84 - "The Storms Are Coming"

Floodlight Consulting Group, LLC — Tue, 06 Jun 2023 07:00:00 -0000

With June 1st marking the industry's first day of Hurricane Season, Brandon and I take the opportunity to dive into a conversation about Emergency Response Plans and pre-storm planning conversations.

How do we take our pre-storm planning with clients and prospects to a different level and not just close more sales this season, but level up our service delivery and customer relationships?

Jump in for an equally strategic and tactical convo that you will no doubt want to share with folks on your team.

The storms are coming! Let's make the most of whatever time we have left before they hit. - Chris

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 83 - "This Is Messy"

Floodlight Consulting Group, LLC — Tue, 23 May 2023 07:00:00 -0000

On today’s show, Brandon and I talk about parenting. The good, the bad, and the ugly- and all the crossover with leadership.

If you’re a parent, I think you’ll find a lot to relate to, and hopefully some insight and inspiration. If you’re not a parent, but a business owner or leader, I think you’ll still find a lot to relate to.

Let us know what you think about the show by sending us a DM on LinkedIn or via our website, www.floodlightgrp.com

Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 82 - "Patterns vs Events"

Floodlight Consulting Group, LLC — Tue, 16 May 2023 07:00:00 -0000

In this chat, Brandon and I zero in on the importance of holding our standards, while still prioritizing connection and relationship with our people. It's important for us to consider- is this a true pattern? Or is this an event? If it's an event, what's the best way to address that?

Patterns on the other hand, have the power of life and death within our team. Good patterns are the target- allowing bad patterns can sabotage everything we work so hard for. Check it out and please share with your connections if it's valuable! - Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 81 - "At Your Limit" With Rachel Stewart

Floodlight Consulting Group, LLC — Tue, 09 May 2023 07:00:00 -0000

Hey friends, today’s show is a fun one. We have Rachel Stewart back on the show! It’s been almost 18 months since we had her on last.

This time we talk about what it’s been like venturing out from Restoration, to starting and building a software company.

But it really wasn’t about that- it was more about, what’s it like to lead outside of your wheelhouse, to tackle a role or a type of business that you’re not an expert in yet? How do you lead when sometimes your down line employees know more about specific areas of the business than you do? How do you lead them without pretending? How do you partner with your people in areas you don’t have experience or expertise? How do you reach outside of your business for help from peers and others who have already done what you’re trying to do?

Lots and lots of application for anyone leading at the edges of their experience, sticking their neck out to grow and build something bigger or different than they have before!

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 80 - "Inspecting What We Expect"

Floodlight Consulting Group, LLC — Tue, 18 Apr 2023 07:00:00 -0000

In this episode, Brandon and I dig into Covey's 4 Disciplines of Execution model, and spend some hang time on Accountability- inspecting what we expect. We also get deep into "controlling what can be controlled", ie. Covey's "leading measures". The model is simple, and easy to teach the leaders on your team- a solid framework, that frankly, all the fancy new(er) management models like EOS and Pinnacle seem to be built around.

Let us know what you think of the episode. And give us a 5 star review if you're enjoying the show! - Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Bonus Episode - "Solution Based Sales" with The Restoration Rundown

Floodlight Consulting Group, LLC — Tue, 11 Apr 2023 07:00:00 -0000

Join Brandon and I in this recast of our last visit with Ben of Restoration Rundown and Ironclad Restoration Marketing. It was a rad conversation- Ben's a great interviewer, and the convo was hard-hitting around leadership, sales in general, and commercial sales strategy. If you haven't checked out Ben's other shows, be sure to do that too. - Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 79 - "Clarity Is Critical"

Floodlight Consulting Group, LLC — Tue, 04 Apr 2023 07:00:00 -0000

No matter how well we communicate, there’s always going to be a gap between what we felt like we communicated, and what the other person(s) felt like they heard.

But we can work to close that gap, and reap the rewards, both in our business and in our personal relationships.

In today’s show Brandon and I share few stories and some tips on creating more clarity with our team, and within our family. (Or marriage😁).

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 78 - "Behind the ATI Curtain"- With Jeff Moore

Floodlight Consulting Group, LLC — Tue, 28 Mar 2023 07:00:00 -0000

Join us for our conversation with Jeff Moore, President of ATI and head of all their mergers and acquisitions activity. We talk a lot about Jeff and his family's origin story, the internal culture at ATI, and Jeff's passion for the RIA and establishing a more powerful industry voice. Join in and let us know what you think. The entire conversation was 🔥🔥.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 77 - "The Burden Of Command"

Floodlight Consulting Group, LLC — Tue, 21 Mar 2023 07:00:00 -0000

How do we manage our own workload, while overseeing the work of our team, making difficult decisions, and taking responsibility for the success or failure of the business?

In this Episode of Head Heart & Boots Chris and Brandon give practical tips and strategies for navigating the challenges of leadership.

Overall, this podcast episode offers valuable insights and advice for anyone facing the burden of command in leading a business, from seasoned entrepreneurs to new managers. The conversation is engaging, insightful, and full of practical takeaways that listeners can apply to their own leadership journey.

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 76 - "HR, Human Relationships or Human Resources"

Floodlight Consulting Group, LLC — Tue, 14 Mar 2023 07:00:00 -0000

In this episode, Brandon and I meet with Marcie Richardson, the Director of HR and Safety for Guarantee Restoration. She's a charismatic and passionate leader and had some awesome insight and stories to share with us.

We talk about employee onboarding, employee one on ones, and practical ways that we can care for our employees as they do the do the dirty work of our industry.

Check it out and let us know what you think!- Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 75 - "It's About The Client, Stupid"

Floodlight Consulting Group, LLC — Tue, 07 Mar 2023 08:00:00 -0000

In this show, Brandon and I discuss what it really means to be customer-centric in how we're delivering service, in particular to commercial clients. Do you feel like you're running a customer-centric business?

What happens when a client wants you to deviate from your process or standards? Is there room in your process for that? Do you take time to be curious about why the customer is making certain requests or demands?

It's easy for us to get so married to our internal process and so religious about our convictions when it comes to IICRC standards, that we fail to honor the relationship with our client. What they need and/or want, may require us to adapt or modify our process.

It's possible to do that, while still maintaining our integrity as a team and produce the margins we need to remain healthy as a business. Check out the convo and let us know what you think- Chris

Thank you sponsors!

https://www.liftify.com/floodlight

https://candrmagazine.com

Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Thank you partners!

https://www.floodlightgrp.com/partners

Ep 74 - "Who Are You Really?"

Floodlight Consulting Group, LLC — Tue, 28 Feb 2023 08:00:00 -0000

In today's show, Brandon and I talk about what it really means to know the people we're working with- whether we're talking business partners, colleagues or downline employees, what kind of relationships are we building? What do we really know about the people we work with and do life with? What do they really know about us?

Tune in and let us know what you think!

Thank you partners!

We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships.

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 73 - "It Is More Powerful To Be FOR Something Than AGAINST Anything"

Floodlight Consulting Group, LLC — Tue, 21 Feb 2023 08:00:00 -0000

“It is more powerful to be for something than against anything." Here is the truth…it is more effective to promote and advocate for a positive vision or cause, rather than solely opposing or criticizing something or someone else.

When people focus on what they are for, they are more likely to inspire others to join their cause, and they can more effectively communicate their ideas and values. Being for something also creates a sense of hope and possibility, which can motivate people to take action.

In contrast, being against something often leads to negative emotions such as anger or frustration, and can be perceived as a purely reactive stance. It is easier to dismiss critics who do not offer constructive solutions or alternatives.

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 72 - "Influencing Change"

Floodlight Consulting Group, LLC — Tue, 14 Feb 2023 08:00:00 -0000

Hear about Brandon's near-brawl in the Denver airport on a recent trip. And join us for a conversation about leading change, why people's "story in their head" makes it hard, and what behaviors leaders can commit to in order to more effectively lead change within their business. There are specific strategies that make change less painful/scary for our people.

Join in and let us know what you think- Chris

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 71 - "The Hard Reality Of Sales"

Floodlight Consulting Group, LLC — Tue, 07 Feb 2023 08:00:00 -0000

In this show I dive into the elephant in the living room- sales in restoration. There are some unique challenges to selling, and managing sales in our business.

Listen in and share with your connections! -Chris

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 70 - "YOU INC."

Floodlight Consulting Group, LLC — Tue, 31 Jan 2023 08:00:00 -0000

Brandon and I are working through Keith Cunningham’s book The Road Less Stupid. Question from the book that we ponder- what if you, you as a business person were You, Inc, a publicly traded company….

Would your stock be rising, falling, or treading water?

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 69 - "The Compounding Effect Of Consistency"

Floodlight Consulting Group, LLC — Tue, 24 Jan 2023 08:00:00 -0000

In this show Brandon and I break down how consistency affects our leadership. I’ve heard some leaders actually articulate the leadership IS cultivating consistent progress.
And how much of a role does discipline play in being consistent as a leader.
Being disciplined and consistent is hard, but do we really have a choice if we want to be an effective leader? - Chris

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Bonus Episode - "Building A Leader" with The Restoration Rundown

Floodlight Consulting Group, LLC — Tue, 17 Jan 2023 08:00:00 -0000

I’m this episode Brandon and I get grilled on all the things Leadership by our new friend Ben Ricchiardi, the owner of Ironclad Restoration Marketing, on his podcast Restoration Rundown.

It was a fun chat- Ben is a great interviewer and a fun guy to talk to.

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 68 - "Rest Is The Key To Longevity"

Floodlight Consulting Group, LLC — Tue, 10 Jan 2023 08:00:00 -0000

In this episode, Brandon and I process the end of the year, taking a break with family, and the importance of building rest and family connection into our calendar.

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 67 - "Google My What" With IRONCLAD Marketing

Floodlight Consulting Group, LLC — Tue, 06 Dec 2022 08:00:00 -0000

In today's show Brandon and I have a conversation with Ben Ricciardi, founder of Ironclad Restoration Marketing. We spent a good chunk of the convo talking about how to maximize your Google Business Profile- a free Google feature that can have a significant affect on your organic search placement as a business. Tune in to hear all the details and get your own GBP dialed in for maximum lead gen. - Chris

https://www.ironcladrestorationmarketing.com/

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 66 - Part 2 "Remarkable Customer Service" With Joey Coleman

Floodlight Consulting Group, LLC — Tue, 29 Nov 2022 08:00:00 -0000

This is our second chat with Joey, and it's just as epic as the first. In this show, we talk through the last 4 stages of customer onboarding. Every moment of this podcast is applicable to our restoration businesses, and most of it immediately actionable. We will definitely be having Joey back- his first episode has been one of our most downloaded episodes. Check it out and share it with your friends! - Chris

Thank you partners!

https://www.floodlightgrp.com/premier-partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 65 - "Dig A Moat And Build A Castle" With Gokul

Floodlight Consulting Group, LLC — Tue, 22 Nov 2022 08:00:00 -0000

In this episode we’re back with Gokul Padmanabhan of Restoration Brokers of America. Gokul has facilitated more than $600M of restoration business transactions. This is our second episode with Gokul and we take a little bit different direction with the conversation- some guiding principles for growing a high performance restoration business. Gokul and his team get an up-close look at more than 100 restoration companies every year and he’s identified several attributes that separate the high performers and the rest of the pack. Create a moat, and build a castle…

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 64 - "No Victims In Sales"

Floodlight Consulting Group, LLC — Tue, 15 Nov 2022 08:00:00 -0000

This episode is actually a follow-on episode from our last show, "Commander's Intent". As sales leaders, how do we handle ourselves when our team is struggling or we're in an extraordinary environment like Hurricane Ian? How do we effectively manage our client's expectations and perspective, while simultaneously supporting and encouraging our ops team. One thing is for sure- there's no profit in playing the victim, for the sales leader, or the team.

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 63 - "A Commander's Intent"

Floodlight Consulting Group, LLC — Tue, 08 Nov 2022 08:00:00 -0000

Hi All, this is a special episode. Brandon started sharing some thoughts on battlefield leadership from his military experience, and I thought, "Holy cow, I have to record this. We have to make this an episode."

I pretty much just stayed out of the way. Brandon spits straight fire as he talks about the responsibility and mindset of a great leader, when everything's at stake. Check it out, and you'll probably want to pass it along to a friend.

Have a friend who's running teams in Florida right now? They should probably hear it too!

Let us know what you think of this special episode. Shoot me an email chris@floodlightgrp.com - Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 62 - "Let's Talk Money"

Floodlight Consulting Group, LLC — Tue, 01 Nov 2022 07:00:00 -0000

In today's show we talk about our people's compensation. What if we were more proactive in granting raises to our people? And how do we maximize the perceived value of that raise? What is the role of generosity in managing compensation across our team? How do you keep it from getting out of control?

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 61 - "A Leader's Focus"

Floodlight Consulting Group, LLC — Tue, 25 Oct 2022 07:00:00 -0000

In this episode Chris and Brandon dive inside the mind of a leader. What should we be focused on each day? How should we be thinking about our people, and the work we do?

What disciplines and systems do we need to create and hold people accountable to in order to provide the kind of work environment that is essential for our people to thrive? This and more on today's episode. Check it out and share it with a friend- Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 60 - "Resilience Or Grit" With Jenny Vandehey

Floodlight Consulting Group, LLC — Tue, 18 Oct 2022 07:00:00 -0000

In our second episode with Jenny, we zero in on the "get sh*t done" culture of restoration. In a uniquely demanding industry, how do we manage and lead our people through its chaotic nature in a way that's sustainable and healthy? Is it grit we need? Or something a bit different.

This topic is something that Jenny and her team are thinking about a lot, and it led to a great convo that I think all of us can apply to the way we're leading and taking care of our people. Check it out and be sure to let us know what you think. Shoot us a LinkedIn DM or send us an email!

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 59 - "Fireside Chat With Our HOMEE'S"

Floodlight Consulting Group, LLC — Tue, 11 Oct 2022 07:00:00 -0000

For this week's show we invited Brandon Donatelli and Larry Nettles from Homee, a new technology platform that serves to digitize claims and simplify the process for policy-holders and contractors. We talked about the TPA landscape and how Homee is carving out a new niche in the insurtech space. Check it out!

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 58 - "Just One More"

Floodlight Consulting Group, LLC — Tue, 04 Oct 2022 07:00:00 -0000

In today's show, Brandon and I break down a new book Brandon' been reading by entrepreneur Ed Mylett. Maybe some of you have followed his work. His new book is called "The Power of One More" and we unpack some of the meaning for he and I, discuss how we can apply it to leadership and business development. It's an inspiring and ambitious chat. Check it out and let us know what you think of the concept. - Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 57 - Part 2 "The Four Agreements"

Floodlight Consulting Group, LLC — Tue, 27 Sep 2022 07:00:00 -0000

In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally- and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.

In Part 2, we dive into the last two agreements- Don't Make Assumptions, and Always Do Your Best. It's another deep dive on a theme that is very important to Brandon and I- as leaders, we must first master leading ourselves before we can maximize our effectiveness leading others. Check out these agreements and let us know how it provokes or inspires you. Shoot us an email or a DM on LinkedIn! - Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 56 - Part 1 "The Four Agreements"

Floodlight Consulting Group, LLC — Tue, 20 Sep 2022 07:00:00 -0000

If you've not read the book The Four Agreements by Don Miguel Ruiz, today's show is a good place to start. This pair of shows hits on Floodlight's belief that as leaders, we need to first lead ourselves, before we attempt to lead others. We have to trust ourselves before we can expect to gain others' trust.

In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally- and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 55 - "Changing Our Project Management Mindset"

Floodlight Consulting Group, LLC — Tue, 13 Sep 2022 07:00:00 -0000

In today's show, Brandon and I get into the role of the project manager, and how we put on the right mindset and perspective on that role.

Too often, we think of our PM's as simply managing our recon process, leading the timeline, coordinating subs, guarding the GP, etc. It is definitely those things, but the real job of a PM is much more mission critical. Brandon and I break down what the real focus on responsibility of a PM is.

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 54 - "Quiet Quitting"

Floodlight Consulting Group, LLC — Tue, 06 Sep 2022 07:00:00 -0000

Quiet quitting is a topic that's been all over business news headlines and people's LinkedIn feeds lately. In this episode, Chris and Brandon take the subject on and give their perspective on how it's showing up in the restoration industry, and what we can do to address it as leaders. Check out the show and let us know what you think-Shoot us a DM on LinkedIn. - Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 53 - "The Problem With Leadership"

Floodlight Consulting Group, LLC — Tue, 30 Aug 2022 07:00:00 -0000

In this episode, Brandon and I discuss a conversation I had with a construction executive a couple weekends back. We talk about one of the big mistakes we often make in promoting our employees into leadership roles, and the role that "desperation brain" plays in it.

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 52 - "Remarkable Customer Service" with Joey Coleman

Floodlight Consulting Group, LLC — Tue, 23 Aug 2022 07:00:00 -0000

In this show with author and consultant Joey Coleman, we explore the 8 stages of customer experience, an important topic for our industry, but especially important because of how the 8 stages track with today's sales process in our industry.

Joey presents an incredibly straight-forward take on how to maximize the relationship we're building with our customers, how to drive referrals, and grow the lifetime value of our customer relationships. Check it out, it's an awesome episode. We had so much fun with Joey, we've already planned a part 2 for later this Fall. - Chris

Thank you partners!

https://www.floodlightgrp.com/partners

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 51 - "Creating A Coaching Culture"

Floodlight Consulting Group, LLC — Tue, 09 Aug 2022 07:00:00 -0000

One of the greatest struggles we all have is finding and/or equipping team members to lead and to care about our businesses the same way we do as the owner or key leader. We become the ultimate choke point in our business as we attempt to own everything. We find ourselves exhausted, distracted and likely existing in some form of extreme survival mode. Instead of being laser focused on building something meaningful.

By establishing a coaching culture we can intentionally design a business that has succession planning and leadership development built right into it's DNA. We can create an environment where each of our team members is playing an engaged role in equipping and supporting those around them. Our employees develop leadership and technical competency as they move through the ranks and in turn share that with those a few steps behind them in their journey.

During this episode we explore what creating a coaching culture looks like and how we can begin taking the steps to create this in our own businesses immediately.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Bonus - "Hurting or Helping"

Floodlight Consulting Group, LLC — Tue, 02 Aug 2022 07:00:00 -0000

As leaders we all have to fight the pull to be the smartest person in the room. Bringing our experience, insights and training to the table is critical however having the battle patience to ask good questions and silicate team participation is even more vital.

Like many of you, Chris and I have made the mistake of taking over meetings or talking at our teams instead of leading an engaging conversation. When we do this we often end up hurting our teams and ultimately preventing our companies from fully experiencing the true value of diversity and accumulative perspectives our teams are capable of.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 50 - "Lead Generation Through Google Reviews"

Floodlight Consulting Group, LLC — Tue, 19 Jul 2022 07:00:00 -0000

In this episode, Chris and Brandon talk digital marketing and lead-gen with Zach Garrett, a marketer and founder of Liftify, a turnkey marketing service that gathers reviews from your customers.

We talk about how to leverage your Google My Business profile, how to react to a bad review when they happen, and how to maximize the lead-gen that Google reviews can give your business.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 49 - "Prison, Past Sins & Leadership"

Floodlight Consulting Group, LLC — Tue, 12 Jul 2022 07:00:00 -0000

Quite the title, right? Well, we do indeed talk about prison in this episode. It also contains 4 F-words, so beware if you're sensitive to salty language.

In this episode, Brandon shares a fascinating story and we discuss how it relates to leadership in our businesses. It's an incredible story.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 48 - The Truth About Interviewing

Floodlight Consulting Group, LLC — Tue, 05 Jul 2022 07:00:00 -0000

In this episode Brandon and Chris dive into one of the biggest challenges we face when recruiting new team members- uncovering the truth about what they are and are not going to bring to the team or the role we're hiring them for.

How do we get a clearer picture of a potential employee before we bring them onto the team? Especially when all of us have been trained from a young age to "put our best foot forward" during an interview....

How do we get to the real stuff during the interview, and not get caught up with what the candidate is "presenting" to us.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions
Open Office Hours
Expanding Partnerships Of Industry Professionals
Customer Segment Leaders
Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 47 - Mid Year Reminders & Pep Talks

Floodlight Consulting Group, LLC — Tue, 28 Jun 2022 07:00:00 -0000

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 46 - Much Love For The Techs

Floodlight Consulting Group, LLC — Tue, 21 Jun 2022 07:00:00 -0000

In this show, Chris and Brandon talk technician training and development. How do we invest in our technician's growth, if we know they're likely to leave in just a couple years? What is the role of certifications in a tech's development?

We also spent time talking about the struggle to hire techs in the first place, as well as how to keep the door open for techs to return back to your company at some point. Sometime's people need to leave to chase higher pay or explore a new opportunity. If we part on good terms and stay connected we potentially have an opportunity to work with them again in the future.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 45 Wisdom, William Shatner & Let Downs

Floodlight Consulting Group, LLC — Tue, 31 May 2022 07:00:00 -0000

Let downs. Disappointments. They're a universal experience in life. We all have them, often. Brandon and I process through a recent disappointment, a deal that didn't come together, and talk about handling failures in general.

As leaders, the way we handle disappointments and failures, will largely influence how our people handle it. Do we want to react from our emotions and head stories, or do we want to find the Wisdom?

Plus a story about William Shatner :)

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 44 - Blue Collar Nation Podcast Hosts Floodlight

Floodlight Consulting Group, LLC — Tue, 17 May 2022 07:00:00 -0000

Today's show is a re-cast from the Blue Collar Nation Podcast with Eric Sprague and Larry Wilburton. If you listened to our show with them earlier this year, you'll love this episode as well. These guys are so much fun, and as usual the four of us get real honest, real quick.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency
Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 43 - "First Onsite, Changing The Culture Of Restoration" With Jenny Vandehey

Floodlight Consulting Group, LLC — Tue, 10 May 2022 07:00:00 -0000

Jenny Vandehey is the Vice President of Culture and Experience at First Onsite, one of the largest disaster restoration brands in the world. She is also a long time branding and marketing executive. And a doula (google it). And an herbalist.

I was curious to know more about Jenny's role at First Onsite. It's a unique title/role in our industry, and I really admire them for making. And you can tell they take culture and experience seriously when you hear Jenny talk about the different initiatives they're executing on.

But just in case you're thinking this convo may be too "big corporate"- virtually all of the stuff they're implementing and trying at a large scale, totally translates into a small business as well. It's really about shifting our thinking, and looking at the business from a different angle, I think.

Enjoy, and as always, let us know what you think. - Chris

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 42 - F Bombs, Memento Mori & Terry Crews

Floodlight Consulting Group, LLC — Tue, 03 May 2022 07:00:00 -0000

Here's a special episode where Brandon and I talk mid-life, priorities, the mental gymnastics of being an owner, considering our purpose.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 41 - Jeff Carrier, Restoration ERP

Floodlight Consulting Group, LLC — Tue, 26 Apr 2022 07:00:00 -0000

As commercial business becomes a bigger focus for more and more restoration companies, the topic of ERP's, PRP's, MSA's and other multi-site service agreements is becoming a more active conversation across the industry.

During this show with Jeff Carrier, we get into his background as a restoration BDM going after commercial business, and why he ultimately decided to build his own tool for ERP's. It's a great discussion about commercial selling, as well as how to integrate ERP's into your selling process as a value-add. Enjoy!

Check out www.restorationerp.com and mention Floodlight when you sign up for a special offer!

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 40 - Jeremy Reets

Floodlight Consulting Group, LLC — Tue, 12 Apr 2022 07:00:00 -0000

In this episode Brandon and Chris meet Jeremy Reets, the godfather of training techs in the restoration business. Jeremy's been interviewed a gazillion times since starting Reets Drying Academy, but in this show, we take some unexpected turns with him. In particular, we talk about the family origins of the business. How did Jeremy's dad manage the boys once they were working in the family restoration company? How did that shape Jeremy's approach to building and leading the Academy? We also talk about Reets' low turnover, what he hear's from visiting technicians, and his thoughts on the future of the industry.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 39 - The Digital Marketing Landscape, With Rico Garcia

Floodlight Consulting Group, LLC — Tue, 05 Apr 2022 07:00:00 -0000

In today's show we take a serious look at what digital marketing actually means to our business. What the current tools and resources allow us to do to expand our reach and grow our sales. Rico provides some key insights on how to simplify our approach and make these tools far less intimidating. Strap in and let's dive into it!

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep38 - Large Loss Mastery, With Thomas McGuire

Floodlight Consulting Group, LLC — Tue, 29 Mar 2022 07:00:00 -0000

In this episode, Chris and Brandon sit down with a restoration industry veteran and innovator, Tom McGuire. We talk about how he first got into the restoration trade, why he started Large Loss Mastery, and what he loves about the business. We also talk about the software solution he co-founded, The Edge Plus 2.0, and get into how it's changing the large loss game and helping companies win more jobs and do it more profitably.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 37 - I’m Not Overweight, I’m Fat

Floodlight Consulting Group, LLC — Tue, 22 Mar 2022 07:00:00 -0000

In this show, Chris and Brandon compare their fitness journeys, the highs and lows, along with how working out and nutrition have affected their work and leadership.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 36 - The Old Fool Syndrome, With Trisha Welstad

Floodlight Consulting Group, LLC — Tue, 15 Mar 2022 07:00:00 -0000

In this episode we talk to Trisha Welstad, founder of the Leadership Center, where she coaches leaders and executives through transition and change. Trisha has her doctorate in Leadership and Global Perspectives from Portland Seminary, and today oversees the doctoral program and leads the Institute for Pastoral and Congregational Thriving.
During our chat we talk about the important role of diversity in building health teams, how limiting beliefs impact our leadership and happiness, and how to avoid falling victim to The Old Fool Syndrome. You don't want to miss it!

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 35 - The Power Of Regret, With Dan Pink

Floodlight Consulting Group, LLC — Tue, 08 Mar 2022 08:00:00 -0000

Chris and Brandon are joined by Daniel Pink, author of 4 New York Times best-selling books, including Drive, To Sell is Human, and A Whole New Mind, and When. Daniel also delivered a top 10 most-viewed TED Talk called, "The Puzzle of Motivation," which has racked up more than 28 million views.

Listen in while we chat with Dan about his newest book, The Power of Regret, and learn how considering our regrets can help us make smarter decisions, perform better at work and school, and bring greater meaning to our lives.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 34 - What Would It Take?

Floodlight Consulting Group, LLC — Tue, 01 Mar 2022 08:00:00 -0000

Sometimes changing the question we ask or the approach we take to solve problems ultimately leads us to a whole new world of possibilities. All our experiences, backgrounds and stories color our perspectives in beautiful ways AND can begin shaping the outcome we expect even before we take any significant action. By pausing our problem solving activity and asking ourselves (or someone else!) the question "What Would It Take...." we may hear an answer that changes our entire perspective and sheds a new light on the topic at hand. Join us as we explore this concept and take an honest look at how we may be filtering what we hear and selling ourselves short by needing to have all the answers.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 33- With Kevin Miller “The Ziglar Show"

Floodlight Consulting Group, LLC — Tue, 22 Feb 2022 08:00:00 -0000

In today's show Brandon and I hang out with Kevin Miller, the host of the Ziglar Show, True Life, and What Drives You podcasts.

https://kevinmiller.co

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry expert

https://www.floodlightgrp.com

Ep 32 - Thoughts, Lies, And The Roles They Play

Floodlight Consulting Group, LLC — Tue, 15 Feb 2022 08:00:00 -0000

In this episode Brandon and Chris chat about the thoughts we have. How many of our bad reactions, bad attitudes, and poor behaviors are simply a result of us believing the thoughts that pop into our heads? Can we improve our effectiveness by considering and questioning our thoughts?

During the show, we talk about author and therapist Byron Katie. She suggests four questions we can use to interrogate our negative and stressful thoughts in order to regain power over them:

-Is it true?

-Can I absolutely know it's true (can I know for a fact________) ?

-Who would I be right now, without this thought?

-Can I think of a good reason to let this thought go?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 31 - Is This What Makes You Happy? with Gerrett Stier

Floodlight Consulting Group, LLC — Tue, 08 Feb 2022 08:00:00 -0000

In this episode Chris and Brandon talk to Garrett Stier about his company that makes high quality, portable power stations. Garrett talks about how he's intentionally engineered and set up the company for his own happiness and personal fulfillment. A fun conversation and one that any business owner will appreciate. How often are we just mindlessly trying to grow our companies bigger and bigger each year. Is the quest for bigger and more actually making us happier?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Show notes and Linkedin posts

Show link - Apple iTunes

https://podcasts.apple.com/us/podcast/the-mit-resto-mastery-podcast/id1579077644

Ep 30 - "Do It For Them" With Blue Collar Boys

Floodlight Consulting Group, LLC — Tue, 01 Feb 2022 08:00:00 -0000

In this episode Brandon and I hear the origin story of the Blue Collar Nation boys, Eric Sprague and Larry Wilburton, and their training platform SuperTech University (formally known as Morning Tech Meeting).

We dive deep on the importance of soft skill training with our technicians- how most of us spend money to get our techs all the appropriate certifications and technical training, but often fail to teach them how to "act" and "think" in the course of doing the technical work.

Eric and Larry share how the earliest version of Morning Tech Meeting completely turned their restoration business around, eventually enabling them to successfully sell it.

How would it change your business if you decided to double-down on the development of your technicians? What kind of ROI do you think it would produce?

Another bonus nugget to watch out for- notice how Eric and Larry interact with one another during the show- the way they talk to each other and pass the conversation back and forth. It's very obvious these two business partners have developed a deep working respect for one another- something worth pursuing/imitating if you're a business owner/co-founder.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 29 - Hurry Up And Slow Down

Floodlight Consulting Group, LLC — Tue, 25 Jan 2022 08:00:00 -0000

A version of "tripping over dollars to pick up dimes"- in this episode, Chris and Brandon talk about those times when our impatience or sense of urgency, actually costs us more time or resources, when a simple pause or extra dose of patience would have been more productive.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 28 - Kickboxers Beware

Floodlight Consulting Group, LLC — Tue, 18 Jan 2022 08:00:00 -0000

Kickboxers rarely make it big in MMA. Many struggle to adapt their skillset beyond striking. In order for them to be champion level in MMA, it requires them to become proficient in wrestling and jiu jitsu, which requires they start at "the bottom" again. Very difficult to go back to being a novice when you've been accustomed to living as a champion. But apparently that's what it takes.

And of course there's an obvious parallel with owning or leading companies- as the company grows, it requires new skills. In some cases, radically different skills than were required to get you to your current size/scope.

There's a quote that's been attributed to Clate Mask, the founder and CEO of Keap (formerly Infusionsoft), one of the leading marketing automation software platforms:

"A good leader can take a company through a single successful growth cycle. A great leader can take the team through two growth cycles. And a unicorn can lead a company through 3 or more periods of significant growth."

The implication of course, is that as our companies grow, we have to be prepared to completely retrain ourselves on the new skills required for the next season of growth. What got us here, is not what will get us where we're going next.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 27 - We're All Angry

Floodlight Consulting Group, LLC — Tue, 11 Jan 2022 08:00:00 -0000

Have you ever considered where your anger comes from? Or how others experience your anger?

Anger is a universal emotion that all humans experience-all of us get angry at others, and we also know what it feels like when others unleash their anger on us. Why don't we talk about it more often?

During this episode Brandon and I discuss our personal relationships to anger- how it shows up in our work, how it's affected our leadership over the years, and the impact it's had on our marriages and parenting.

What do we do with our anger, how can we manage it, and how do we keep it from having a toxic effect on our business and our closest relationships?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 26 - Mentorship VS Management with Clint Pulver

Floodlight Consulting Group, LLC — Thu, 06 Jan 2022 05:00:00 -0000

“What is it like to work here?”

This was the question back in 2015 that started a five year journey for Clint Pulver, one that would ultimately become a whole new career helping owners, CEOs and managers around the world learn how to make their companies a place where their teams actually want to work.

Over the course of five years, Clint became the “Undercover Millenial” and with his backwards hat, hoodie and sneakers, he interviewed more than ten thousand employees, across more than 100 companies and multiple industries.

Join us as we dive deep on what he learned and how you can immediately go apply it in your business!

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Bonus - We're Changing Our Name!

Floodlight Consulting Group, LLC — Tue, 04 Jan 2022 08:00:00 -0000

Well the cat is likely already out of the bag and as you can probably tell 2022 brings changes to the show! Join us as we take a quick look under the hood and give some insights into what motivated the name change and what you can expect more of in 2022.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

Floodlight Leadership Circles

The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/leadershipcircles

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

2021 In review - Was It Good For You?

Floodlight Consulting Group, LLC — Tue, 28 Dec 2021 08:00:00 -0000

Amazing to think another entire year has gone by! Join us as we take a quick look in the rear view mirror and discuss what new perspectives 2021 delivered.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Leadership Circle

The MIT/RESTO Mastery Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 25 - How To Get Paid w/ Ed Cross

Floodlight Consulting Group, LLC — Thu, 02 Dec 2021 08:00:00 -0000

Next to labor, collections has become one of the number one challenges for restorers, and in this episode with industry attorney Ed Cross, we dive into some of the strategies and resources available to put ourselves in a much stronger position when we go to collect on the money we and our teams have rightfully earned.

You'll also get to hear some of Ed's favorite tricks of the trade, what he relishes about the work, and how to actually engage an attorney for help with collections, contracts and disputes in your business.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Leadership Circle

The MIT/RESTO Mastery Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep - 24 Battle Rhythms

Floodlight Consulting Group, LLC — Tue, 23 Nov 2021 08:00:00 -0000

Any kind of meeting or face to face interaction with our teams is valuable- I think all of us would agree on that. But it's also an investment- are we making the most of that time with our teams?

In this episode, Brandon and I dive into the core meeting rhythms and key recurring interactions we recommend for all the teams we work with, and deep dive on the why behind these meetings and what the agenda and focus is for each of them.

Check it out- compare with what you and your team are currently doing and see if there's a takeaway or two that you can immediately apply in your business.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Leadership Circle

The MIT/RESTO Mastery Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their businesses.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 23 - The Soft Skills That Drive The Value Of Your Business With Gokul Padmanabhan

Floodlight Consulting Group, LLC — Tue, 16 Nov 2021 08:00:00 -0000

When you’re talking to a veteran business broker that’s helped more than 300 restoration owners sell their companies (Over $600M in transactions), you might expect the conversation to be full of chatter about profit and loss reports, expense ratios, debt to income, job margins,customer segments, business plans and analytical verbiage.

But in this conversation with Gokul Padmanabhan, we ended up having a distinctly different kind of chat- one centered around people, legacy, depth, and vision, and were a bit surprised just how much the softer skills of leadership drive hard money returns.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Leadership Circle

The MIT/RESTO Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Bonus - MRM Leadership Circles

Floodlight Consulting Group, LLC — Tue, 09 Nov 2021 08:00:00 -0000

The primary problem we all face is not a lack of information. We live in a world where as long as we are in aggressive pursuit of knowledge the information is available. MOST OFTEN THE REAL PROBLEM IS A LACK OF ACCOUNTABILITY AND FOCUS. As business owners and leaders we need to surround ourselves with operators that are challenging us, encouraging us and holding us accountable to the goals we've set for ourselves and our teams.

The MRM Leadership Circles are designed to create a community of peers with a common sense of vision, drive and aggressive focus. A private community where business leaders receive clear and direct feedback and support.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Leadership Circle

The MIT/RESTO Mastery Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 22 - The Right Time, The Right Seat With Tom Gissler (President Of Restoration 1)

Floodlight Consulting Group, LLC — Tue, 02 Nov 2021 07:00:00 -0000

In this episode Tom Gissler, President of Restoration 1 talks about his unconventional journey of leadership, including a four year break from the restoration industry where he served as a police officer in Atlanta Georgia. We talked about the formative role failure has played in his life, his passionate views on TPA’s, what it looks like to really take care of our customers, and his vision for the future of Restoration 1.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Leadership Circle

The MIT/RESTO Mastery Leadership Circle is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Monthly Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 21 - Filling The Hole

Floodlight Consulting Group, LLC — Tue, 26 Oct 2021 07:00:00 -0000

In this show, Chris and Brandon chat about the experiences and relationships in our lives that can affect the way we lead, shape our reactions to situations and people, and ultimately cap our leadership potential.

Often we try to cover the damaging experiences and broken relationships with our achievements, only to discover that we're ultimately collecting them in a bottomless hole. The money, titles, accolades don't cover the wounds. We have to deal with them, and understand their impact in order to move forward and grow. If this is true in our own lives, what about our employees? What wounds and experiences are they bringing to the workplace? How does the way we lead them impact their ability to recognize, grow through and even thrive in the environments we create?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 20 - Michelle Blevins Talks C&R Magazine

Floodlight Consulting Group, LLC — Tue, 19 Oct 2021 07:00:00 -0000

Do you ever wonder what's going on behind the scenes of our industry's most reliable and consistent Media partner? Michelle Blevins takes her role as a steward to our industry serious and it's clear that she isn't here to just be another marketing machine. She is in the corner of the restorer and has committed to bringing top quality information, insights and more as she continues to develop the C&R platform.

Join us as we deep dive into her story, her mission and what drives her to remain committed to supporting our industry above all else.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 19 - The Changing Game Of Estimating Feat: Actionable Insights

Floodlight Consulting Group, LLC — Wed, 13 Oct 2021 07:00:00 -0000

The game of estimating is quickly changing. Technology, shifting relationship structures between the players and increasingly complicated environments are having their affect. It's critical we don't settle into a victim mentality but instead we advance our understanding and skill set so that we can continue to operate at the forefront of the industry. Remember we are the professionals and it's our job to help lead and educate all vested parties even throughout the scope and invoicing process.

Listen in as we discuss both the current and future of estimating within our industry. Actionable Insight's (AI) Founder, Whatley and Executive Director, Seth Harrison shed some light on what technology and relationships are doing to shape how do what we do.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 18 - The Ultimate Sales Manager With Bill Zipp

Floodlight Consulting Group, LLC — Tue, 05 Oct 2021 07:00:00 -0000

Bill Zipp, an international expert sales trainer and sales consultant to Fortune 500 sits down to talk with us about sales management and the ideal profile of a sales person. This is such an important, emerging topic in our restoration industry, because the game is changing.

With the agency side of the insurance business becoming less and less engaged in the claims service, and of course the rise of TPA's and desk adjusters, operators that want to grow are learning how to pursue more commercial business. This requires a different sales strategy. And a different kind of sales professional.

And you have to lead them, which for many of us who've been focused on the operations side of things, and just letting our marketing people "do their routes", is a difficult transition to make.

There are so many gold nuggets in this episode, plan to listen to it twice- once in your truck in between calls and QC visits, and once back at the office with a pen and notepad in front of you.

Enjoy!

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 17 - Is Your Work Worth Your Time With Dr. Nick Sotelo

Floodlight Consulting Group, LLC — Tue, 28 Sep 2021 07:00:00 -0000

We spend the vast majority of our lives working, building our businesses and delivering our services. The reality is we will face good times and bad times, ups and downs. It's far too easy to fall into a place of "Quiet Desperation". A place where we are not necessarily motivated or working towards goals and aspirations. We are merely surviving.

Dr. Nick Sotelo brings us some insights on how to better develop our Mindset, Mission and Movement so that we can remain hyper vigilant in our pursuit to our goals, continue to remain motivated by our mission even when times get hard and establish some practices that will increase the likelihood of our future successes. In addition to developing ourselves for the long haul, we have the rewarding opportunities to develop these pillars in our team members and future leaders.

Join us as we try to continue to change our culture by changing the conversation.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 16 - Self Awareness: Keeping Your Eyes On The Horizon

Floodlight Consulting Group, LLC — Tue, 21 Sep 2021 07:00:00 -0000

How many of us feel like the ups and downs of our businesses and our day-to-day lives toss us around like the waves of the ocean? Often times we find ourselves responding to challenging situations in ways that leave a negative impact or we over celebrate a small win and allow it to distract us from the bigger goal.

In this episode we explore some of the tools we can use to build a stronger sense of self awareness that ultimately helps us create stronger emotional fortitude. By keeping our eyes firmly planted on the horizon we can be less moved by the smaller battles we face daily and ensure our team's remain in a more consistent state of forward progress. We grow more resilient and more capable of handling the challenges we face and feel less tossed around by the environmental conditions around us.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 15 - Vision Telling Is Not Vision Casting

Floodlight Consulting Group, LLC — Tue, 14 Sep 2021 07:00:00 -0000

Our tactical processes and procedures are absolutely mission critical and must be prioritized; however we must be equally driven to help our teams understand the true “WHY” behind those processes. By consistently speaking into our teams and casting a clear vision for where we are headed and why we focus on the things we focus on, we better equip them to push through challenges and overcome obstacles.

In order to communicate at this level you have to know your people which requires the development of a real relationship. As leaders we have to pursue solid professional relationships with our people so that we can learn how to communicate the “WHY” in such a way that it has deep meaning and application to them as an individual. We have to be able to hear our people in such a way that it helps shape what we communicate in order for it to have the maximum level of impact on equipping our teams for success.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 14 - Candy and Smiles are Dead w/Gerry Edtl

Floodlight Consulting Group, LLC — Tue, 07 Sep 2021 07:00:00 -0000

COVID, TPA’s and carrier consolidation have changed the landscape of our industry. It’s harder than ever to remain front of mind and to develop professional relationships, especially with agents.

Join us as we get key insights from Gerry Edtl (more than 40 years in the industry!) as he shares his perspective on relational selling, looking at the claims relationship through the eyes of an agent and creating true value for our referral sources not just cheap talk.

www.GerryEdtl.com

Gerry@GerryEdtl.com

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 13 - You Don't Have Integrity, and Neither Do I

Floodlight Consulting Group, LLC — Tue, 31 Aug 2021 07:00:00 -0000

We tend to think about integrity as something we identify ourselves or our businesses with, ie. "I'm a person of integrity" or "Integrity is one of our core values."

What we've found, is that integrity is a moment by moment choice. We're constantly choosing throughout our life, "Am I going to choose integrity in this moment, or am I not."

In today's show we dive into the roles that discipline and integrity play in the growth of all leaders. How can we become better aligned between what we say about ourselves, and how we're actually living on a moment by moment basis.

It changes everything.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 12 - What Can We Learn From Elon Musk

Floodlight Consulting Group, LLC — Mon, 23 Aug 2021 07:00:00 -0000

What can we learn from iconic business leaders? The Steve Jobs', Elon Musks' and Warren Buffets' of the world?

In this episode we pull some insights from great leaders we admire:

Building a mission people want to be a part of
Get comfortable doing more with less. It's amazing what a small team of loyal, dedicated, driven and thoughtful people can do together.
Never stop being engaged with what's happening in the field. Inspect what you expect, know what's happening in your business.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 11 - Xcelerate Your Potential w/Rachel Stewart

Floodlight Consulting Group, LLC — Mon, 16 Aug 2021 07:00:00 -0000

Rachel Stewart, CEO and Co-founder of Xcelerate Restoration Software and past EVP of Titan Restoration

We cover a lot of ground in this episode with Rachel:

The importance of surrounding yourself with people that are smarter and more successful than you. (If you're feeling like an imposter or like you're in over your head, that's probably the group you need to be in)
Discovering that other leaders "don't know what they're doing either" 😉
The importance of working with great partners- CPA, coaches, consultants, etc
How to give your team a deep sense of ownership over their role and contribution to the company
Knowing what your personal core values are and then aligning your hiring and management style with those values
Visioneering, creating a vivid vision- how to create and communicate a vivid picture of the next 5-10 years that your team can rally behind and own their piece of it.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.

Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.

Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it!

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client
Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 10 - Knowledge Is Power

Floodlight Consulting Group, LLC — Sat, 31 Jul 2021 07:00:00 -0000

Fear (often just a lack of proactive engagement) can cause us to not properly equip our teams for success. It’s critical that we ensure our teams have the right level of information. Yes, even the financials! so that they can have the highest chances of bringing big WINS in their role on our team. when we provide the appropriate amount of information based on each individual’s position, we empower our employees to have a real and significant impact on the future of our company. As leaders, we have to use our actions to show our team members THAT WE TRUST THEM and that we believe they have the power to help us move the ball down the field. So by Establishing clear and measurable goals regarding revenue, gross profit margins and closing rates, our A+ players can set their priorities around the things that will have the highest impact.

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share it with a friend. Your continued support is what makes this mission possible.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 9 - How We Make Them Feel In The Process

Floodlight Consulting Group, LLC — Fri, 30 Jul 2021 07:00:00 -0000

Very few things will actually help us differentiate our companies from the competition. At the end of the day the technical aspects of what we do are often interchangeable. So if that’s the case what can we do to actually stand out in the crowd? We focus on how we make our clients feel when delivering our services. OMG did we just say “how we make them feel”? Simply said, we have to focus on our client experience if we are going to get wins and create cheerleaders for our businesses. Is your team prepared to meet and exceed your client’s needs even when their needs are unspoken? Let’s jump in and see how we can build a team that always has their antennas up and their radars on.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 8 - Leadership and Self Deception

Floodlight Consulting Group, LLC — Thu, 29 Jul 2021 07:00:00 -0000

Is what we are telling ourselves and others really the truth? How often do we act or say things that are not really an accurate reflection of our actions. POSTURING. We all do it and often its creating scenarios that force us to delay the gains we could be achieving. Are we aggressively pursuing actions and behaviors that honestly align with our goals and objectives or are we allowing ourselves to slip? As business owners and leaders we often need key people in our lives to help us ensure we ditch the posturing and start telling ourselves the truth. The more often we live out the truth the more empowered we are to make better decisions and make huge progress in our businesses and relationships. At the end of the day does You believe you?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry expert

https://www.floodlightgrp.com

Ep 7 - Part 3 Why Would Anyone Want To Work For You

Floodlight Consulting Group, LLC — Wed, 28 Jul 2021 07:00:00 -0000

Here is the 3rd and final part to our series on attracting and retaining great people. Now that we have secured some new talent, what are we going to do to ensure they remain on the team and continue to help us fulfill our team’s mission? Have we truly created an environment that matches what we sold our prospect during the interview and onboarding process? Are we providing a vision that is sticky and creates a real drive from our employees to join the mission for the long hall?

The universal pain point for most organizations is filling the seats with A+ players. Are we taking an honest review of our company, the culture we have established and the actual benefits that we are providing our employees? It’s critical that we look at our organization through the eyes of our prospects and existing employees. What’s in it for them? So often we ask that question and only look at it through our own eyes. We forget that the things that seem the most valuable to us may not be as valuable to those we are trying to hire.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team managemen

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library

Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 6 - Part 2 Why Would Anyone Want To Work For You

Floodlight Consulting Group, LLC — Tue, 27 Jul 2021 07:00:00 -0000

Here is the 2nd part to our series on attracting and retaining great people. Let’s take a look at the benefits that we are providing our employees. Let’s explore additional ways we can provide for our teams and help support a healthy work environment. There are lots of cost effective ways for us to enhance how attractive our organization is in the eyes of a prospective employee.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 5 - Part 1 Why Would Anyone Want To Work For You

Floodlight Consulting Group, LLC — Mon, 26 Jul 2021 07:00:00 -0000

Here is part 1 to our series on attracting and retaining great people. Today we focus on the onboarding process our new team members experience. Are we setting the stage correctly and in a super proactive manner or are we leaving first impressions to chance?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability

Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 4 - You're Not Really Working 80 Hours A Week

Floodlight Consulting Group, LLC — Sun, 25 Jul 2021 07:00:00 -0000

Are you one of those people that brags (or complains) about working "80 hour weeks"?

Our business culture tends to glorify "grinding". Working all day, then bringing our laptop home to work after dinner.

The reality though, for nearly all of us, is we're not actually working "80 hours a week". For a lot of it, we're really just spinning our wheels and going through the motions.

Many of us, if we're honest with ourselves, look back over a long, "busy" week, and struggle to identify what we actually accomplished. How did we move the needle, and what kind of actual impact did we have on our business?

The reality- most of us, even high achievers, have 4 to 5 hours of our BEST WORK every day. We have 4 to 5 hours where we bring our full focus, our full creativity, our full drive. Maybe you're extraordinary and you've got 6-8 hrs in you.

Whatever your true capacity is- it's probably a whole lot less than 80 hours a week. And if that's true, how do you need to rethink your work and how you're prioritizing your time?

How should you structure your day for maximum impact?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders

Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 3 - Show Me The Money!

Floodlight Consulting Group, LLC — Sat, 24 Jul 2021 07:00:00 -0000

Has your team fallen behind with Collections/AR?

Do you have tens of thousands or hundreds of thousands of uncollected money that's just sitting out there, aging? Is it causing you to lose sleep at night? Is your balance on your line of credit giving you heartburn?

During today's episode Chris and Brandon break down collections, the impact it's having on your business, and tips and strategies for leveling up your AR operations.

The better you get at collections, the more profit you make!

For those of you in the middle of a cash crunch/collections crisis, Chris and Brandon also provide a game plan for getting your AR back under control.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 2 - Don't You Want To Know?

Floodlight Consulting Group, LLC — Fri, 23 Jul 2021 07:00:00 -0000

Who gives you feedback on your behavior, your attitudes, your performance?

As owners and leaders, our people depend on us to give them affirmation and accountability. But who holds us accountable? Who holds a mirror up and let's us know how others are experiencing us?

Are we open to that feedback? Do we even want to know?

Reflecting on our weaknesses and negative habits can we a powerful way to grow as a leader. It helps us be more aware of how we're impacting others. It also helps us change our behavior. When we reflect on our growth areas, and others' feedback, we become more self-aware and can choose to react/respond differently in the moment.

Don't you want to know?

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com

Ep 1 - MRM Pilot

Floodlight Consulting Group, LLC — Thu, 22 Jul 2021 07:00:00 -0000

What's the mission behind the show and what can you expect as you take the journey with us?

We need a fresh industry conversation.

How do we as owners thrive in this chaotic business? How do we grow as business leaders (vs. just owner-operators or employees), as mentors and and people-developers, while also becoming better spouses and parents?

How do we raise the bar in this industry that's been so good to many of us? How do we level up the way we think about our work, about our role?

What breakthroughs can we make in our business by looking for new ideas OUTSIDE of our industry?

How do we build a life we're proud of in this industry?

These are the kinds of questions and conversations we'll be having on the MRM podcast.

Thank you sponsors!

Xcelerate Restoration Software

Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.

Xcelerate is designed specifically for the restoration contractor industry

Increase your operational efficiency

Improve your profitability
Elevate both your job and team management

www.xlrestorationsoftware.com/mrm

Actionable Insights (Xactimate and restoration technology training)

Actionable Insights is a foundation that exists to preserve the health of the property insurance ecosystem by advancing education and clarifying globally recognized billing standards.

value.getinsights.org/FCG

Floodlight Consulting Group

Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits.

MIT/RESTO Mastery Community

The MIT/RESTO Mastery Community is designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.

Weekly Training Sessions

Open Office Hours

Expanding Partnerships Of Industry Professionals

Customer Segment Leaders

Continually-Updated Content Library
Rich Non-Market Competing Community

https://www.floodlightgrp.com/mrmleadershipcircle

Individualized Operations Consulting and Training

The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.

100% Tailored to each client

Formal consulting sessions for owners and key leaders
Full one-on-one access to the Floodlight team and their network of industry experts

https://www.floodlightgrp.com